--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") AP Verified User in Printing Mid-Market (51-1000 emp.) 3/12/2018 "Been a customer since 2012 and have seen great changes and not-so-great..." 3.5/5 What do you like best about LiveHelpNow? The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of canned analytical reports available and the pop-up tab is a hugely popular feature. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Their development cycle is \*really\* slow and I was told three or four times that the feature I needed was coming within the next month. They would actually give me a semi-specific date and they would always miss it. Although we still have LHN for two clients, we had to move a couple others to a different platform because they needed those abilities. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: I would definitely give it a try... we're going to be giving it a round two ourselves to see if we can bring those other clients back onto the LHN platform to have everyone together. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Definitely cuts down on the time we need live agents sitting on ready waiting for chats. When they can, they do, but when they can't the ticketing and callback features - plus the self serve knowledge base has proved very helpful. Review collected by and hosted on G2.com. Show More Response from Michael Kansky of LiveHelpNow [Editedit](https://www.g2.com/survey_responses/livehelpnow-review-643018/official_response/edit) Thank you so much for your loyalty and feedback. Would you be able to clarify which features are needed and we will make sure to address it ASAP? You may also contact us directly with those at help at livehelpnow dot com It would be helpful if you can indicate in the email that it is regarding to G2 review comment. Thank you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KW Kellen W. Small-Business (50 or fewer emp.) 3/12/2018 "Great Service and Value" 4/5 What do you like best about LiveHelpNow? Easabillity of using software and platform. Easy to implement on website. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Notifications on website, desktop app and phone app. Phone users should hear and receive a notification each time a customer sends a response, not just a notification for when a user starts a chat. Desktop app will make a noise and display a notification on monitor, but 50% of the time this notification does not work. Website notifications (on chrome) do not make sounds, nor have they ever made a sound. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Best used for quick customer questions, explanations on how products work, or when customers ask for a discount code. Good for taking an entire order with as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LM Lori M. Small-Business (50 or fewer emp.) 3/13/2018 "LiveHelpNow is easy to use and convenient." 4/5 What do you like best about LiveHelpNow? Easy to use. Spell check. Speedy. Great customer feedback. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Sometimes our alerts don't pop up and it ends up as a dropped chat with our customers. It is easy to locate dropped chats though and then they are always emailed back. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: It is a great online tool. Our customers agree that it is easy to use on their end as well. We are quick to get the customer the answers and this helps us. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are able to communicate with our customers easily and conveniently. Some customer do not want to call so using live help enables them to chat online and not have to call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KT Kimberly T. Small-Business (50 or fewer emp.) 3/15/2018 "We have had a great experience with Live Help Now." 5/5 What do you like best about LiveHelpNow? This software is very user friendly. It was easy to learn how to use. It is also easy to train our customer service reps to use the software. Our members certainly like the option to get live help with their questions. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Nothing so far. And honestly this is the only live help software I have used, but it is wonderful. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Our members come to us with so many questions. We can assist them with website issues, password issues, membership questions regarding services and benefits. The live chat is also very useful to get a member to the department or person they need quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 3/21/2018 "Feature rich with very responsive support." 4.5/5 What do you like best about LiveHelpNow? Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very helpful in making sure we had everything setup to our unique needs in dealing with patient privacy compliance and our other needs. They also have an extensive analytics tool that gives us tons of useful information, including details we didn't even know we wanted. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? There are only a few design related issues that I wish were different, but for the most part, I don't have any complaints. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? The Knowledge Base feature has made searching for commonly asked questions a lot easier for both our customers and our employees alike. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MB Mathew B. Small-Business (50 or fewer emp.) 3/23/2018 "Hardinge Inc. " 5/5 What do you like best about LiveHelpNow? I like the ease of the system. I like where it offers different options to better help customers. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? My biggest dislike would have to be that inability to add our own words. Such as we use the word "collet" however it always prompts us to change it to "collects" Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: I would highly recommend the system. I believe Live help is working with consumers to better this system and it continues to improve. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are able to connect with our customers and assist them with anything they need without having to call into our call center. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. CU Higher Education Small-Business (50 or fewer emp.) 5/21/2018 "Great product and merchandising " 4/5 What do you like best about LiveHelpNow? Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I disliked the advertising. I think that this product sells itself. I really think that the product didnt have to be advertised as much as it was. Other than that, i didn’t dislike anything overall about the product itself. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are solving communication issues and organization issues. We are helping people around the world to be successful by working together to achieve their goals Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hillary L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hillary L.") HL Hillary L. Director of Search Engine Optimization Small-Business (50 or fewer emp.) 3/13/2018 "Easy to use, great for people on the go! " 5/5 What do you like best about LiveHelpNow? I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers! Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Overall easy to use and install on the site. No complaints. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? I have realized that chat is easy - I was always skeptical, but since adding it to my site I feel as though I am connected to potential customers all the time. The experience is easy and I wish I had done it sooner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/21/2018 "It is an ok Chat system " 2.5/5 What do you like best about LiveHelpNow? It has some good features like monitoring clients in real time and the multitasking of chatting at the same time. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I did not really integrate with our system as well as some of the other chat systems out there. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? All different departments to offer chat to our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 3/13/2018 "Great value for money, great feature set, and a rare caring and responsive technology provider!" 4/5 What do you like best about LiveHelpNow? Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and industry. Other vendors make everything difficult and seem to want to go down the 3rd party route a lot of the time. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I would have to say the UI was looking a bit dated, but this is being worked on as we speak and should sorted shortly. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Unifying multiple brands under one service system. A service system that talks to our parent CRM very well, and let's us route inbound contacts based on this, as well as sending copies of conversations back to our CRM contact records. Review collected by and hosted on G2.com. 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