--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that FS Franco S. Co-Founder and Co-Owner Small-Business (50 or fewer emp.) 3/21/2018 "Service Puts You Ahead of the Pack" 5/5 What do you like best about LiveHelpNow? 1) Ability to allow customers to text the store’s landline telephone number; 2) Existance of an app to use the service on the go, no matter where you are; 3) Service ensure you capture the customer by allowing a customer to chat or text you any time. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? App needs to have a chime each time a customer responds to your chat or message. Right now, you are notified only when a chat is started by a customer. After that first chime, you have to keep checking to see if the customer replies. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Device was.gane changer for our business. We can communicate and capture customers before competitors because we can chat or text with them immediately. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? By allowing customers to have immediate access to us and allow them to text or chat us any time, we have a higher ability to capture the customer and stop a competitor from acquiring the customer. We have a young customer base and the ability to text us is key. We build a relationship via text with the customer before he or she even walks in the store. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Angela A. Mid-Market (51-1000 emp.) 3/21/2018 "Live Chat has really helped us grow" 4/5 What do you like best about LiveHelpNow? There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we are doing on a scale from day to day. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? One thing that I would like to see implemented would be to have a priority. Right now the only way to break up the chats if more than one person is online is to do the round robin, and I would like to be able to make one person more readily available than others. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are finding a lot of our customers would prefer to chat than to call in and get passed around. The one thing that I would like to change but cannot is to have more departments on chat In my company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NR Nicole R. Unemployed Small-Business (50 or fewer emp.) 1/17/2019 "Better interface" 3.5/5 What do you like best about LiveHelpNow? It's very good with response time. The load time is short. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Needs to have better customer service. Trying to talk to someone about issues is harder Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Everything is good except response time for customer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AY Aarati Y. Small-Business (50 or fewer emp.) 3/13/2018 "Excellent tool to monitor the marketing campaign" 4/5 What do you like best about LiveHelpNow? The best thing is that you can see live visitors and pages they are interested and where the visitors come from. You can approach the visitor and offer them invitation window. You can see the country they are from and IP addresses. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Based to my experience after LiveChat; the interface could have been improved a lot, there is no control between the management user and normal operators, a manager cannot see the Live LiveChat being handled by its operators and sometime and keywords are being no more shown unfortunately. It would be great resource if the developer could see other LiveChat software like LiveChat and etc too. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are using LiveHelpNow in our Travel and Tours webiste. We can see live visitors and try to offer them our new services live as they visit our office. Review collected by and hosted on G2.com. Show More Response from Michael Kansky of LiveHelpNow [Editedit](https://www.g2.com/survey_responses/livehelpnow-review-644140/official_response/edit) Hello Aarati, Thank you so much for your feedback! There is full control over what agents see, as well as administrators having an ability to see all chats in progress and coach agents in real time by using our patented Whisper feature, allowing admins to chime in silently within chat conversation to direct agents. Please definitely reach out to our support so we can schedule a live demo to show this to you. LiveHelpNow crew Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ronnie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronnie L.") RL Ronnie L. Full Time Customer Service Sales Agent. Live Chat and Phone Outsourcing/Offshoring Mid-Market (51-1000 emp.) 3/13/2018 "I love using LiveHelpNow chat software cause I did not have any issues when I used it." 4.5/5 What do you like best about LiveHelpNow? The software is very user friendly. Just one look at it and you will surely know that it is very easy to use and all the information that you need is there. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? This is something that I do not really dislike but it would be best if we can change skins or colors on the software to break the monotony of its appearance. I have used it for 5 years now and the interface or the appearance is still the same since I started using it. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Good choice when using this software cause it is very user friendly and they provide great customer service. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Customer inquiries. Order processing. Shipping issues. I have realized that this chat software is a very good companion and an indespensable tool for providing excellent customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BF Bryan F. Small-Business (50 or fewer emp.) 3/12/2018 "Great Chat Software" 4.5/5 What do you like best about LiveHelpNow? I appreciate the ease of use and convenient pop up messages alerting of new incoming chat requests. It is also interesting to see the frequency of visitors coming and going from our website. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? This may be a feature that I am not aware of but it would be convenient to be able to send .pdf attachments directly to a chat customer's e-mail. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Focus on getting the word out to your customers that you have this new feature. Things were pretty slow going on the chat while our customers were getting used to the having this new option Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Trying to get customers answers and information in a timely manner without the need for a telephone conversation. This software has put us in closer contact with our end users and distributors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria R.") MR Maria R. Owner/President Mid-Market (51-1000 emp.) 3/23/2018 "Dental practice chain" 5/5 What do you like best about LiveHelpNow? HIPAA compliance was the biggest thing for us which LiveHelpNow is certified in. No other chat software is. Ability for our patients to text for support is also unmatched. Our patients absolutely love it. Facebook messenger integration and ability to send funny animated gifs is a cherry on the cake. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? We do not use knowledge base product and it would be great to remove this tab from the console. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: If you are growing or anticipate growth and understand the value of unified support (omnichannel), chat, email, sms, social, etc. then livehelpnow is certainly for you. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Ability for our patients to get in touch with our staff via chat, SMS, facebook and email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/14/2018 "Excellent Chat and Customer Service " 5/5 What do you like best about LiveHelpNow? Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with customers all over the world. This feature makes communication limitless. With cell phones being my target audiences most used device, the text to chat feature is essential. I also really like that the chat window is fully customizable with various trigger responses. The ease of the app is also vital to my business. I can take chats anywhere, and I am not limited to a desktop computer. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The interface aesthetics could use an update. Other than that, the system is easy to use and I have no complaints. If possible, I would recommend an integration with Instagram. My target audience has higher engagement on that platform. I think other businesses could benefit from this as well. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: I highly recommend this software. With a 30 day free trial, you literally have nothing to lose. Live Help Now is always improving their product and has customer service 7 days a week. It has been vital to improving my customers' experience and has made communication limitless. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Live chat allows me to answer customer questions and concerns instantly. The new Facebook integration enables me to connect with my customers through another platform rather than just web visitors alone. The increase in customer engagement translates into more sales. I can now communicate with customers in any language. As a small business owner, I am able to utilize the app to its fullest capabilities, and I am not limited to a desktop computer. I can run errands or work on my business in any location without missing an opportunity to connect with my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 3/13/2018 "Great service for our company! Customers love using it!" 4.5/5 What do you like best about LiveHelpNow? We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? On some occasions, our customers say their chat gets cut off (not agent ending conversation). I believe this might have been due to users that try to use chat through mobile devices? Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Would highly recommend this service for chat service to any company need a quick and easy way for customers to get answers they need without calling. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Answer the quick type calls. In the winter, we receive double the amount of calls we do in the summer. We sometimes aren't able to answer all phones calls in a timely manner, so the chat service let's customers who do not need troubleshooting assistance, a quick way to contact our support team for their general questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 3/13/2018 "Convivial and nice interface but lacks flexibility for larger companies" 3.5/5 What do you like best about LiveHelpNow? The interface is easy to navigate and to configure. If you need help, the LiveHelpNow team is absolutely fantastic and will help you with any aspect, from configuration to billing. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Being with a larger company where we are in different country with different cost centers, LiveHelp doesn't have the flexibility to split an invoice. Also, if we want to use the functionality of groups, you have to use the start up questions to dispatch the chat properly and no more questions are left to identify the customer or their question. If we decide to use different account, then we have to put our chat link on different web pages which makes it difficult. Also, I personally have to manage multiple accounts. They should come with Admin licenses so I don't have to pay for 1 license per account I am managing Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It is just an additional ways for our customers to reach us. Since we are in a product support environment, livehelp is used for quick and non complex questions. Review collected by and hosted on G2.com. 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