--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that AA Angela A. International Sales Manager Mid-Market (51-1000 emp.) 10/23/2018 "Simple and Pratical " 5/5 What do you like best about LiveHelpNow? LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The one part of the software that I do not like is that there is no way to make a certain user with greater knowledge higher no the priority list for callers. It would be nice to have a way to have most of the calls to one person rather than having it run round robin. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: If you are considering something practical for online chats and knowledge base, LiveHelpNow is what you need. My company has been using this software now for years, and we love the ease of use, and the support behind it. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are cutting back on phone calls, and that helps free our lines up for people who have more in depth questions, and need more time spent on the line for support, rather than looking for a quick answer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SB Simon B. Mid-Market (51-1000 emp.) 7/13/2018 "Chatting made simple...too simple" 2/5 What do you like best about LiveHelpNow? Livehelp now is easy to use, and fast. You can put your own canned messages. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the setting, so I would assume most people just stay on default and enjoy a horribly bad user interface. The canned messages function is great, in theory but terrible in fact; you have to go through a couple of selection screens to get to the right message that you wanna send automatically, which makes it seem like it would be faster to just type out the message. As a user, you can get access to a completely useless admin panel, which doesnt allow you to do anything. Why even bother with this? I know this interface is more likely to be helpful to the actual administrator rather than a user, but then why let a regular user have access to it? Lastly, the actual software that you can install on the computer is just a carbon copy of the website client, but with more bugs so technically just complete garbage. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Honestly, im certain that there are so better softwares out there that will be more customizable and more attractive to use. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We needed a chat software, and we got just that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 5/3/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "One of the best platforms for live chats" 5/5 What do you like best about LiveHelpNow? I like how easy it is to view who is on the site and the quick access that I have to knowledge and info about my company policies. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I think that the overall feel is a little outdated. I think they should improve how everything looks, and make it more aesthetically pleasing. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? I have been able to provide customer support in a very effective way. I have seen my productively skyrocket as I can chat with multiple clients at once. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") GF Verified User in Financial Services Enterprise (\> 1000 emp.) 7/15/2019 "LiveHelpNow" 4/5 What do you like best about LiveHelpNow? Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I haven't find anything wrong with the application Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: N/A Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Is being used for sales wnquiries and sales support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VH Vanessa H. NCIC agent Mid-Market (51-1000 emp.) 1/31/2019 "Help desk" 4/5 What do you like best about LiveHelpNow? I like that the person on the other end is readily available to take over my screen and walk me though the issue. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I only dislike if I am not the next person in the queue Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It alleviates having to call tech support and waste time on the phone. Instead it allows me to continue with my work and get the help I need. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 3/26/2019 "Great for Customer Service" 5/5 What do you like best about LiveHelpNow? I like that you can see the clients information of where they are loggin in from along with their email. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I think it is a great app, there is nothing I dislike about it. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: It will save you time because it is so easy to use. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? The app saves the customer a phone call and can get solved by a simple message. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 5/17/2019 "it has nice chat features" 3/5 What do you like best about LiveHelpNow? loved this app and simplicity and it is pretty simple Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? there is nothing to disclike so not much Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: nothing much Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? i m using it on day to day basis Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wireless](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wireless") CW Verified User in Wireless Mid-Market (51-1000 emp.) 4/19/2019 "Live help review" 4.5/5 What do you like best about LiveHelpNow? How quick and effective the whole service is, I really like it Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? It takes too long to sign into the program. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Definitely recommend this service it's quick and effective. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Helping customers with questions or concerns with the product Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 10/31/2018 "Live Help Now" 4.5/5 What do you like best about LiveHelpNow? It is very user friendly, our customers appreciate this feature Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? So far I have not found anything that I dislike Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Instant answers for customers, easy accesibilty Review collected by and hosted on G2.com. Show More 2/22/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Marc V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc V.") MV Marc V. Firefighter Information Technology and Services Small-Business (50 or fewer emp.) 3/22/2018 "A Fantastic Product for Managing Customer Contact" 5/5 What do you like best about LiveHelpNow? LiveHelpNow offers our customer support staff all the tools they need to talk to our customers via eMail, Live Chat, or Call Requests. The ability to reach a customer wherever the may be trying to contact us is one of the best features. I love how we get data on what pages the customer is viewing to help direct our support, and the ability to tag and automate tickets and chats based on rules. One of my favorite features was the SMS text messaging chat ability, and now the Facebook integration. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The only true problem I have with LiveHelpNow is that it is based on Internet Explorer, which is more a personal gripe than a defect of the system. The download of attachments is a little clunky, as is uploading attachments to a customer ticket. The mobile app is also lacking and crashes a lot. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: It is a great product that is forward thinking and evolving, and will continue to be a leader in the industry. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are able to reach our customers on every device, and everywhere they are. We no longer have to be tied to one device either, as we can run LiveHelp mobile, web or desktop. We are able to get customers answers faster than a phone call in some cases, and provide self help methods for repeat questions. We see more conversions because customers are able to connect with us and get help quickly. Review collected by and hosted on G2.com. 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