--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ![Josie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josie M.") JM Josie M. Product Intern Small-Business (50 or fewer emp.) 12/11/2019 "Your way for live communication." 5/5 What do you like best about LiveHelpNow? ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes. Review collected by and hosted on G2.com. Show More 12/15/2019 Validated ReviewerSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 10/24/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Fundamental for my job" 5/5 What do you like best about LiveHelpNow? Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc... Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? \*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Go ahead when it comes down to help desk services because its pretty intuitive Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 1/23/2020 "ZAZA Intuative" 2.5/5 What do you like best about LiveHelpNow? Overall layout, user friendly excellent tool Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Customer support not fantastic, although acceptable Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? helpdesk ticket problems can be solved but not always as quick as I would like Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Mid-Market (51-1000 emp.) 11/2/2019 "Great experience but something missing" 3.5/5 What do you like best about LiveHelpNow? The application itself is brilliant, lots of features and great connectivity to get users engaged. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? There is one thing missing and that is the ability to operate cross platform. It is something I’d like to see in a future update Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? None as of yet, functionality and accessibility is great Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 11/8/2019 "Easy collaboration tool for peers" 4/5 What do you like best about LiveHelpNow? Very simple to get up and running and no learning curve needed. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Support was slow to respond when adding new users. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Definite add this or another live chat to your product today. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Live chat integration Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/2/2019 "Live Help Now is awesome" 5/5 What do you like best about LiveHelpNow? We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: You should highly consider this product. They have great support and are easy to access. Their pricing is also great! Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We use this for chat sessions as well as inquiries and tickets. It helps some of our clients that don't want to call us, to use this service and get an answer from us easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Customer service Consumer Goods Small-Business (50 or fewer emp.) 10/15/2018 "Benefits of LiveHelpNow" 4.5/5 What do you like best about LiveHelpNow? We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Definitely give it a try. It will be worth it. Test the chat yourself too, so that you can see how it works on your website. You can set up canned responses which are nice. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We are solving many problems on a daily basis with our customers. Directing them to our how to videos and to our many colors and styles of binding tapes. We have a sample page that many like to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 5/6/2019 "Wonderful product" 5/5 What do you like best about LiveHelpNow? Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: It’s a wonderful product easy to navigate most definitely recommend to anyone in the Market for a product like this it’s wonderful for insight on customers as well Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track Review collected by and hosted on G2.com. Show More 5/26/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 6/25/2019 "My experience with LiveHelpNow has been great." 5/5 What do you like best about LiveHelpNow? LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don’t have any dislikes with the software. I recommend LiveHelpNow. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? No problems at all Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kimberly H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly H.") KH Kimberly H. Csr Enterprise (\> 1000 emp.) 5/21/2019 "Excellent " 5/5 What do you like best about LiveHelpNow? Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don't have no dislikes about the product I think it's great useable easy fun n manageable Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Use it Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Customer satisfaction Review collected by and hosted on G2.com. 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