--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveHelpNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [(1 mentions)](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveHelpNow ##### 1. AI Technology Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773808&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 2. Automation Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772791&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 3. Chat Features Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774334&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 4. Customer Support Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774292&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you like about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can ##### 5. Customizability Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508668&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 5.0/5 "LHN has been consistently good through the years" What do you like about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily c ### 5 Cons or Disadvantages of LiveHelpNow ##### 1. Admin Control Issues Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1773278&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 2. Inadequate Reporting Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=2508664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Professional and Informative" What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. ##### 3. Interface Issues Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774193&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 4. Lack of Features Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1774040&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ##### 5. Learning Curve Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. [ See 1 mentions ](https://www.g2.com/products/livehelpnow/reviews?filters%5Bsentiment_snippet%5D=1772861&qs=pros-and-cons#reviews) See Related User Reviews MV Marc V. Small-Business (50 or fewer emp.) 5.0/5 "Best Platform for Customer Service" What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that ![Santi I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santi I.") SI Santi I. IT Support Specialist (I-III) Mid-Market (51-1000 emp.) 5/26/2021 "Best customer service of any industry" 5/5 What do you like best about LiveHelpNow? The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Unable to steal support staff. Staff are great and loyal Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Get it now, most affordable system out there Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? They taught me how to create triggers and build a knowledge base Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 4/26/2021 "Brilliant software - a game changer online" 5/5 What do you like best about LiveHelpNow? Software was really easy to install and customize for our call center team Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Nothing. It's exceptional. Great software, great interface, user friendly, and superb support. Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: Don't think twice, this software does the trick and you will be up and running in minutes. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/28/2021 "Amazing Customer Service!" 5/5 What do you like best about LiveHelpNow? Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:) Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I hate to think he wouldn't be there the next time I reached out other than that nothing I would change Review collected by and hosted on G2.com. Recommendations to others considering LiveHelpNow: n/a Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BH Bob H. IT Manager Enterprise (\> 1000 emp.) 6/8/2021 "Excellent Support" 5/5 What do you like best about LiveHelpNow? Excellent support when needed. Tons of features, very granular control. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? We have nothing to dislike at this time. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/26/2021 "Great Service" 5/5 What do you like best about LiveHelpNow? Jared Brown account services are amazing! Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Live help now allows client to connect via chat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hannah P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah P.") HP Hannah P. Senior Network Engineer Mid-Market (51-1000 emp.) 4/29/2020 "Live calls and chats all in one tool." 5/5 What do you like best about LiveHelpNow? Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it. Review collected by and hosted on G2.com. Show More 5/8/2020 Validated ReviewerIncentivizedSource: G2 invite ![Sandra A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra A.") SA Sandra A. Senior Data Engineer Small-Business (50 or fewer emp.) 5/4/2020 "Interact with your client online and live" 5/5 What do you like best about LiveHelpNow? I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Karen E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen E.") KE Karen E. Associate Director, Growth and Communications Mid-Market (51-1000 emp.) 4/18/2020 "“Make a call anywhere through cloud”" 5/5 What do you like best about LiveHelpNow? ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tina C.") TC Tina C. Implementation Project Manager Mid-Market (51-1000 emp.) 12/12/2019 "Make your customer support strong." 5/5 What do you like best about LiveHelpNow? ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Technical Program Manager Enterprise (\> 1000 emp.) 12/4/2019 "“Get live with your client”" 5/5 What do you like best about LiveHelpNow? Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website. Review collected by and hosted on G2.com. 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