The Livechat feature and quick adjustments within Review collected by and hosted on G2.com.

Non filtered information, spources not guaranteed Review collected by and hosted on G2.com.

I installed it recently. Easy to set up and provides immediate support. We used it to provide FAQs to users. I was skeptical at first, but the AI's responses are impressive. Review collected by and hosted on G2.com.

Training the AI can be time-consuming. Many issues still requires human touch. Review collected by and hosted on G2.com.

One of the most impressive aspects of LiveChatAI is its AI capabilities. Not only does it handle up to 70% of customer queries autonomously, but it also adapts and improves over time. This aligns perfectly with our experience; we found that the AI did a stellar job using our existing help center content to provide instant, accurate responses to customer queries.

Another standout feature is the product's 24/7 availability in 95 different languages. For our international customer base, this was a game-changer. Visitors asking questions in their native language were met with responses in the same language, enhancing the customer experience to an impressive degree.

LiveChatAI has significantly improved our ability to provide efficient, personalized customer support. From leveraging our help center content for instant responses to offering multilingual support, the service has elevated our customer experience notably. If you're looking to streamline your support processes and deliver a blend of AI efficiency with human warmth, LiveChatAI is a robust solution well worth considering. Review collected by and hosted on G2.com.

Notting so far. It does the job better than competitors and pretty solid experience. Review collected by and hosted on G2.com.

We recently integrated LiveChatAI into our documentation pages on Formcarry.com, and I have to say, it's been a game-changer for us. As a platform that deals with various aspects of web development and programming, we often encounter visitors who have complex programming questions that need immediate and precise answers. LiveChatAI has been an incredibly effective solution for addressing these needs.

Easy Handling of Programming Questions

What stands out about LiveChatAI is its ability to field intricate programming queries with remarkable accuracy. The bot has been trained with a comprehensive database of programming-related issues, making it incredibly easy for our visitors to get the information they need without having to sift through pages and pages of documentation.

Markdown Support for Sample Codes

Another fantastic feature is the bot's ability to send sample codes using Markdown formatting. This is extremely beneficial for our users, as it allows them to see code snippets in a clean, easy-to-read format. It's like having a knowledgeable developer on-hand to provide quick snippets, all automated and available 24/7. Review collected by and hosted on G2.com.

I've been using out it's for the last couple months and haven't seen anything wrong. Review collected by and hosted on G2.com.

Efficient and faster customer support with LiveChatAI Review collected by and hosted on G2.com.

We did not find any cons in this product at this moment Review collected by and hosted on G2.com.

Good innovative solution that allows you to train it with propriatary data. Review collected by and hosted on G2.com.

Dont really have a downside of the tool.. lets wait for it, or not, in the future Review collected by and hosted on G2.com.

This is most helpful when looking for steps, processes, or helpful information. Review collected by and hosted on G2.com.

I do not dislike anything. This app is helpful. Review collected by and hosted on G2.com.

the best about Livechat AI is the human touch. Review collected by and hosted on G2.com.

the interface is not as comfortable as in other platfroms Review collected by and hosted on G2.com.

Great bots that do not hallucinate like with many alternativews like Chatbase Review collected by and hosted on G2.com.

Their pricing structure is so bad. We needed an API access and none of the other features on their top tier plan, so it seemed a bit too much paying an extra $100/mo just for it. We ended up switching to a different product just because of this.

And of course, they refused to provide a custom pricing plan for us. Review collected by and hosted on G2.com.

Gives more flexibility of fine tuning to bot compared to other solutions. Content is returned as Markdown for nicer rendering. API Integration is proffesional and unlocks a lot more caperbilities for us to update training data live from internal systems.

Very resposive to suggestions, an agile buisnesss. Review collected by and hosted on G2.com.

Slightly more expensive than other solutions but you get what you pay for. Review collected by and hosted on G2.com.