Lauren R.
LR
Lauren R.
Attorney
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Works well, not perfect"
4/5
What do you like best about LiveChatAI?

The ability to get info broken down into bite-size components that is easy to understand and use. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

Information is not always the most up to date or on point. Review collected by and hosted on G2.com.

BR
Brittany R.
Licensed Practical Nurse
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Love the help"
5/5
What do you like best about LiveChatAI?

I love the AI has the best answers and helps with anything and everything. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

I dont dislike anything. Just hopefully it doesnt save what i say haha Review collected by and hosted on G2.com.

Melissa P.
MP
Melissa P.
Business Owner
Small-Business (50 or fewer emp.)
"Immediate assistance we you need it"
4.5/5
What do you like best about LiveChatAI?

sometimes the LiveChat refers you to material which can actually solve your situation needed Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

It can take time if you need to be transferred to a live 'person' Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
GC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Integrating all AI features and more user-friendly"
5/5
What do you like best about LiveChatAI?

Integrating all AI features and more user-friendly like others. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

As of now, can't encounter any issues to this services. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"A game changer for customer service!"
5/5
What do you like best about LiveChatAI?

LiveChat Ai provides quick and accurate responses, significantly reducing customer wait times. The AI ensures round-the-clock support, improving customer satisfaction. It delivers consistent and reliable answers, maintaining high standards of service. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

Sometimes the AI may struggle with complex or nuanced questions, leading to inaccurate responses. Review collected by and hosted on G2.com.

Verified User in Education Management
GE
Verified User in Education Management
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Good experience"
3.5/5
What do you like best about LiveChatAI?

I like getting ideas when I'm stuck on an issue. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

Sometimes, I don't get the help I was looking for. Review collected by and hosted on G2.com.

Eliza N.
EN
Eliza N.
Recruiter
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"LiveChat AI is helpful for immediate support"
3.5/5
What do you like best about LiveChatAI?

the speed at which it helps you instead of waiting for an actual rep to help you Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

sometimes its nice to talk to a real person Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
GH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Intuitive tool for chatbot design"
3/5
What do you like best about LiveChatAI?

The different features regarding chatbot creation and the ease of use. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

It can be too simplified or restricted in some of the use cases. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Very useful tool for your website"
4/5
What do you like best about LiveChatAI?

We have used this solution in my past company to help customer get their answers faster when contacting customer support. It is quite easy to setup and manage. This feature was used multiple times a day. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

It can take time to load on the server sometimes. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
GP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"LiveChatAI review"
4.5/5
What do you like best about LiveChatAI?

its ability to provide real-time responses to customer inquiries, improve customer service efficiency, and enhance user experience on websites by offering immediate support and information. Review collected by and hosted on G2.com.

What do you dislike about LiveChatAI?

LiveChatAI relies on technology, which means it may occasionally encounter technical issues or downtime, impacting its availability. Review collected by and hosted on G2.com.