System is very well thought out with lots of add on modules to make it easier to track and convert leads Review collected by and hosted on G2.com.

Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult Review collected by and hosted on G2.com.

I find LiveChat easy to use, which is a big plus for me. Their support team is great, always there when needed. I really like the real-time response feature for customer questions. The cards and WhatsApp integration are valuable tools we frequently use, and setting up agents is super easy. Review collected by and hosted on G2.com.

I think the sudden price raising wasn't so well communicated. Review collected by and hosted on G2.com.

Very intuitive, great customer support from the team Review collected by and hosted on G2.com.

it can be a bit confusing figuring out which products from the suite you need to achieve a certain result Review collected by and hosted on G2.com.

I like the support team, as they usually are quick and eager to reply. The last few interactions helped me particularly to enhance better flow for the chatbot. Thanks to Wojtek and Seamus. Review collected by and hosted on G2.com.

I think the search feature for the chatbot should be more intuitive. Review collected by and hosted on G2.com.

I like the ability to customize certain features in LiveChat. I find the Pre-chat Form particularly helpful as it allows me to filter out bad prospects. Review collected by and hosted on G2.com.

Sometimes it doesn't sync well with my phone. Review collected by and hosted on G2.com.

I like that LiveChat is easy to integrate, which makes it simple to get started. Review collected by and hosted on G2.com.

Support is not in my native language (Brazilian Portuguese). Cost in USD (our currency is BRL). Low-touch support. No legal entity in Brazil. Review collected by and hosted on G2.com.

I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. Review collected by and hosted on G2.com.

Price Review collected by and hosted on G2.com.

very good tool to handle customer inquiries and responses Review collected by and hosted on G2.com.

maybe need to be more interactive but in general very nice Review collected by and hosted on G2.com.

Easy to use, customer support is excellent using their own technology with the support of a person when additional assistance is needed Review collected by and hosted on G2.com.

Would like to see more notifications about changes or updates to the system Review collected by and hosted on G2.com.

LiveChat has proven to be a reliable chat platform that is straightforward to implement and set up. The customer support has also been excellent. Review collected by and hosted on G2.com.

The cost of licenses can become confusing when you start adding additional features. Review collected by and hosted on G2.com.