LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided. Review collected by and hosted on G2.com.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom. Review collected by and hosted on G2.com.

LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. Review collected by and hosted on G2.com.

LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. Review collected by and hosted on G2.com.

LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. Review collected by and hosted on G2.com.

If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. Review collected by and hosted on G2.com.

It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature Review collected by and hosted on G2.com.

Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. Review collected by and hosted on G2.com.

The ease of use, easily customizable and great communication tools with customers. Review collected by and hosted on G2.com.

Could use some more custom rooms for chat to separate chats based on needs. Review collected by and hosted on G2.com.

Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts. Review collected by and hosted on G2.com.

Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement. Review collected by and hosted on G2.com.

LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously. Review collected by and hosted on G2.com.

The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless. Review collected by and hosted on G2.com.

Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer. Review collected by and hosted on G2.com.

The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update. Review collected by and hosted on G2.com.

Easy to implement in the existing websites and apps, knowledgebase extension to the tool, and it's easy to maintain content management system. User-friendly UI and great support. Review collected by and hosted on G2.com.

The subscription pricing is already low, but it could have been a bit more cheaper. It does not allow a lot of flexibility in changing the appearance except for a few basic changes. Review collected by and hosted on G2.com.

Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application. Review collected by and hosted on G2.com.

Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed every step of the way. From the speed of response, and how quickly it was to get support as regards integrating Livechat with 3rd party software, very few software vendors have impressed me more than Livechat. Review collected by and hosted on G2.com.