--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 810 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveChat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [(24 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [(20 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [(19 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [(16 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [(14 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [(7 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [(6 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveChat ##### 1. Ease of Use Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [ See 24 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 2. Features Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [ See 20 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you like about LiveChat? System is very well thought out with lots of add on modules to make it easier to track and convert leads KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ##### 3. Live Chat Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [ See 19 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 3.5/5 "Versatile Solution with Room for Unified Innovation" What do you like about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present ##### 4. Helpful Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [ See 16 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 5. Easy Setup Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [ See 14 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you like about LiveChat? Very intuitive, great customer support from the team JJ Jake J. 3.0/5 "Basic Yet Easy-to-Use Customer Chat Tool" What do you like about LiveChat? I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. ### 5 Cons or Disadvantages of LiveChat ##### 1. Not Intuitive Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [ See 7 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you dislike about LiveChat? it can be a bit confusing figuring out which products from the suite you need to achieve a certain result ##### 2. Chatbot Issues Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [ See 6 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) See Related User Reviews PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. 4.5/5 "Dynamic Customer Interaction and Chatbot Flexibility" What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I ##### 3. Chat Management Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ##### 4. Expensive Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) See Related User Reviews ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 4.5/5 "Essential for Automotive Businesses" What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle EM Emmanuel M. Mid-Market (51-1000 emp.) 4.0/5 "Powerful AI Features, Still Room for Improved Pricing" What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a ##### 5. Improvements Needed Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you dislike about LiveChat? I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 4.0/5 "Enhances Customer Interaction with Room for Improvement" What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio ![Yauhen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yauhen D.") YD Yauhen D. Senior Fullstask Developer Information Technology and Services Mid-Market (51-1000 emp.) 6/27/2026 "I never thought reading customer conversations would be this useful" 4.5/5 What do you like best about LiveChat? Getting LiveChat up and running was probably one of the easiest implementations I've done with this kind of tool. We had the widget live pretty quickly, and the documentation for customizing events, styling, and integrations was well organized, so I never felt like I was fighting the setup. I also like the direction they've taken with AI Copilot, suggested replies, conversation summaries, and AI assistants for agents. They speed things up without making you feel like you're handing everything over to AI. After using a few similar platforms, I think that's where LiveChat stands out the most. It doesn't just help you answer customers faster, it helps you understand how people actually think when they're using your product. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I honestly haven't run into any major issues. The only advice I'd give is don't install it just to answer support questions. Spend some time reading the conversations yourself, even if you're a developer. It's surprising how many product ideas or UX improvements come from comments that would never show up in your analytics dashboard. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? The funny thing is that I ended up using LiveChat far more than I expected, and not because I was answering chats. As a developer, I usually considered my job done once the widget was installed. But a few weeks later I found myself opening the dashboard almost out of habit. There was something really valuable about seeing users describe problems in their own words. I remember one feature that worked exactly as expected and had passed every internal test we threw at it. Still, over the course of a few days, different users kept asking the exact same question. Nobody was reporting a bug. They were simply interpreting the screen differently than we had intended. We changed the wording on one button, rearranged a couple of UI elements, and the questions almost disappeared overnight. That's probably what I appreciate most about LiveChat. I stopped relying only on analytics to understand how people were using the product. Sometimes five real conversations gave me more insight than hundreds of events sitting in Analytics. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite SK Sabina K. IT Operations Manager Mid-Market (51-1000 emp.) 5/6/2026 "Message Sneak Peek Helps You Respond Faster and Stay Proactive" 4/5 What do you like best about LiveChat? The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Brianna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna C.") BC Brianna C. Senior Marketing Specialist Small-Business (50 or fewer emp.) 3/18/2026 "LiveChat Streamlines Real-Time Conversations and Captures More Qualified Leads" 5/5 What do you like best about LiveChat? LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment. For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. Review collected by and hosted on G2.com. What do you dislike about LiveChat? LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us capture high-intent website visitors in real time, allowing us to turn active browsing into qualified leads and ultimately more conversions. It significantly reduces response time, which improves the overall customer experience and increases our chances of securing bookings. It also ensures no inquiries slip through the cracks, while streamlining communication by routing conversations to the right team quickly. By reducing reliance on long forms and delayed email responses, it lowers friction and increases engagement. Additionally, it provides valuable insight into customer questions and demand trends, helping us refine our messaging and offerings, all while allowing us to scale lead handling more efficiently without adding additional headcount. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aditya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya G.") AG Aditya G. Digital Marketing Executive Mid-Market (51-1000 emp.) 5/25/2026 "Simple, Reliable LiveChat That Speeds Up Customer Support" 5/5 What do you like best about LiveChat? What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which make communication smoother and improve the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about LiveChat? One thing I dislike about LiveChat is that some advanced features can feel a bit expensive for smaller teams. Occasionally, the mobile app can also be slower compared to the desktop version, especially when handling multiple chats at the same time. Besides that, customization options for certain workflows could be more flexible. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat is helping us reduce response times and improve customer support efficiency. Before using it, managing customer queries through email was slower and harder to track. With LiveChat, we can respond instantly, handle multiple conversations at once, and provide a better overall customer experience, which has also helped improve customer satisfaction and engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 4/21/2026 "Best live chat app on the market and worth the investment" 5/5 What do you like best about LiveChat? We have been a client for over a decade and actually started with them way before their rebranding. The platform is perfect for our business because the UI gives us so much information at a glance. We can clearly see where the user is from and what system they are using and even see what they are typing before they hit send which helps us prepare our answers faster. The message forwarding and ticket systems are very reliable and it has become the main way we communicate with our customers. It is a very professional tool that makes our support team much more efficient. The support is always excellent and they manage to always address any questions or issues we have right away. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The biggest issue we have is that the cost seems to be raising all the time which makes it harder to justify for a smaller business. They have also started splitting their products into different categories which is very frustrating. Before the tickets were just a standard part of the live chat plan but now it is a completely different product that you have to pay for separately. This change in the pricing structure feels like they are nickel and diming long term customers who have been loyal to the platform for years. Additionally the integration with Angular was not simple at all and it took more effort than we expected to get everything working correctly with our modern tech stack. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat solved the problem of us not being able to provide instant support to our website visitors. The benefit for our business is that we can close sales and solve customer issues in real time which has definitely improved our conversion rates. Having all the visitor data like their country and browser right in the chat window allows us to give much more personalized help without asking a lot of basic questions. It makes our small team look like a much larger and more professional operation. Review collected by and hosted on G2.com. Show More 4/22/2026 Current UserValidated ReviewerSource: Organic PP Pavel P. Sales Manager Mid-Market (51-1000 emp.) 4/22/2026 "Perfect Balance of Features and Ease of Use" 5/5 What do you like best about LiveChat? I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We use LiveChat to support customers and take bookings, especially for those who can't call. It helps us track the customer journey, create campaigns, and start chats, improving our services and sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Luigi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luigi P.") LP Luigi P. Bussiness Developer Manager Mid-Market (51-1000 emp.) 1/7/2026 "Reliable Tool for Real-Time Customer Support" 5/5 What do you like best about LiveChat? What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps solve the problem of slow or inefficient communication with customers. Instead of waiting on emails or calls, it allows real-time conversations, which makes it easier to answer questions quickly and resolve issues right away. This improves response time, keeps customers more satisfied, and helps me manage multiple conversations efficiently in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ED Easten D. Marketing Director Small-Business (50 or fewer emp.) 4/14/2026 "Incredibly Easy Setup with Reliable Features for Busy or Offline Times" 4.5/5 What do you like best about LiveChat? LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I don’t have anything I dislike about LiveChat! Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us connect with more customers and respond to more questions. We do have a phone line, but offering multiple ways to communicate makes it easier for customers to reach us and get the help they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MF Mervin F. Web Developer and Network Support Mid-Market (51-1000 emp.) 3/19/2026 "Effortless Customer Support, Easy Setup" 4/5 What do you like best about LiveChat? I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Exporting chats is not straightforward for offline analysis. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat allows us to attend to customer inquiries quickly and conveniently, integrating with social media and enabling users to leave messages after hours. This efficiency lets us serve a broad population effectively without needing them to visit our office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kevin Mark T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin Mark T.") KT Kevin Mark T. Senior SDR Mid-Market (51-1000 emp.) 1/30/2026 "Effortless Setup, Enhanced Communication with Prospects" 5/5 What do you like best about LiveChat? I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The only thing I would want in LiveChat is a feature for a prospect to call directly. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat to help prospects or customers seeking info or assistance. It saves time and makes it easy for them to reach the sales team. The best feature is observing reps in action and live coaching them with internal messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/livechat/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best free CAD viewer for Mac that can handle big 3D assemblies smoothly without crashing or degrading performance on complex geometry?](https://www.g2.com/discussions/what-is-the-best-free-cad-viewer-for-mac-that-can-handle-big-3d-assemblies-smoothly-without-crashing-on-complex-geometry)[Best SMS marketing software for small businesses](https://www.g2.com/discussions/which-sms-marketing-tools-actually-work-for-small-businesses)[What is the best website builder for e-commerce stores?](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores) [Best partner management system for increasing revenue](https://www.g2.com/discussions/best-partner-management-system-for-increasing-revenue)[Best enterprise resource planning software](https://www.g2.com/discussions/best-enterprise-resource-planning-erp-software-what-s-your-top-pick)[Pros and Cons Details](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)