LiveChat Reviews & Product Details

The possibilities it brings , in terms of integrations. At the present time, we integrate Livechat with twelve different software tools in my department. This has enabled us to bring real-time , chat engagement which Livechat provides into our different sales channels, ensuring that we are always available to engage with customers and sales prospects at the most important sales points and periods. Review collected by and hosted on G2.com.

I simply dislike nothing about Livechat. For me, it gets the basics just right and meets my expectations, as far as the value I expect to get from a Helpdesk software is concerned. Review collected by and hosted on G2.com.

We implemented LiveChat+HelpDesk+ChatBot, which significantly enhanced our interactions with users and enabled us to resolve many more issues than previously. The tool is completely straightforward and easy to navigate. The support team is approachable and consistently supportive. Our collaboration with them has been very enjoyable. Review collected by and hosted on G2.com.

Unfortunatly they don't have their own CRM product for now. Otherwise, we'd love to use it as well Review collected by and hosted on G2.com.

I like this tool because it is quite easy to use and as an assistance system that, as a communication tool on web pages, benefits many sectors in the company. Review collected by and hosted on G2.com.

A little more allowance for customization of agent profiles to better impact our branding efforts. Review collected by and hosted on G2.com.

I like the chat transcripts that can be used for reference and the chat archiving for easy follow up. Review collected by and hosted on G2.com.

I honestly can't say anything worth disliking for the app.. its generally a good app. Review collected by and hosted on G2.com.

It is easy to use and the canned responses are great for quick typing and real time communication. Review collected by and hosted on G2.com.

There is nothing to not like about this software. Review collected by and hosted on G2.com.

The support itself offered by the Livechat team is the most effective part of the overall toolkit, as they provide help and educate so that everything from the support articles to the chat reps themselves to the staff and beyond is maximized. The mixes are a major win for us, because through the combination we can send any unresolved conversations to our support/technical group by simply adding the appropriate identifier. The documents are a great help, it is possible easily with a few folds to access all figures and customize them based on date and grades of colleagues. This is particularly significant for delineating priority areas where you are likely to focus your marketing. Review collected by and hosted on G2.com.

Banning customers, currently you should start by setting a day limit; on the occasions that it is used, it is beneficial to possess the alternative of a lifetime ban. It would be beneficial to have a simple list of things you have to take into consideration to economize, occasionally asking a question that is likely to be answered simply if you know the tools. Review collected by and hosted on G2.com.

Allows customers to chat via our site, ease of use. Review collected by and hosted on G2.com.

Appearance was dull, couldn't adjust staff availability. Review collected by and hosted on G2.com.

Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. Additionally, our integration with Whatsapp Business allows our customer service agents to initiate conversations and interact with users, customers, and sales prospects on their respective Whatsapp accounts, all within the Livechat interface, making it a seamless and convenient communication channel for effective customer engagement. Overall, Livechat's integration capabilities with third-party software tools have greatly enhanced our customer communication and marketing efforts. So, I can confidently say that this is the area where Livechat has most impressed me. Review collected by and hosted on G2.com.

Among the various software tools I've used, Whatsapp is one of the few that has left a lasting impression on me. In fact, Livechat goes above and beyond in providing my team with everything we need for chat-based customer service engagement and more. It has truly exceeded our expectations and impressed us in every aspect Review collected by and hosted on G2.com.

I like to place around with the triggers and this is good in their system. Review collected by and hosted on G2.com.

They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve.

They lack innovation in rule engine Review collected by and hosted on G2.com.

I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions. Review collected by and hosted on G2.com.

As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team is currently unable to exhausts its use-case scenarios. I have no complaint about this software , based on my experience. Review collected by and hosted on G2.com.