--- title: LiveCaller Reviews meta_title: 'LiveCaller Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how LiveCaller works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveCaller Reviews **Vendor:** LiveCaller **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About LiveCaller Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform. ## LiveCaller Reviews ### 1. LiveCaller great communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas G. | Productor multimedia, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about LiveCaller?** What I liked most about LiveCaller is that it allows me to unify calls, chat, co-browsing, and other channels into a single control panel, simplifying the management of my clients. It seems very powerful to me for optimizing customer service and communication strategies. Although I haven't thoroughly tested all its features yet, the central idea is promising. **What do you dislike about LiveCaller?** So far, it seems like a good application to me. I would like them to integrate more functionalities such as AI integration and the possibility of integrating with APIs. **What problems is LiveCaller solving and how is that benefiting you?** Improve customer service management and productivity. By having all communication channels in one place, I can access a complete history of customer interactions, which makes personalized attention and problem resolution easier and more efficient. Additionally, the centralization of information allows me to save time. ### 2. A great value for the money! **Rating:** 4.0/5.0 stars **Reviewed by:** Lloyd P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveCaller?** Very easy to configure and implement. The customer service is also very responsive **What do you dislike about LiveCaller?** I wish it had some AI integration so we can configure chat bots **What problems is LiveCaller solving and how is that benefiting you?** Being able to provide customer support for all of my businesses ### 3. easy to use customer facing instant credibilty tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony L. | Founder RapidWebResults, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about LiveCaller?** I was up and running within 5 minutes and found the interface extremely easy to navigate. The widget that is create is aesthetically very pleasing and looks user friendly **What do you dislike about LiveCaller?** I want LiveCaller to have a mobile app, so I am not tied to my computer to use its functionality. Having said that, it is early days fir testing and what is there works extremely well. **What problems is LiveCaller solving and how is that benefiting you?** In my opinion, the ability to greet customers online when they are in the middle of their purchasing decision is a huge advantage. Trust is everything and will only increase as time goes by. ### 4. Great Customer Support Product with Tons of Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Roland A. | Author: Who and Why You Are: All you need to remember, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about LiveCaller?** The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback. **What do you dislike about LiveCaller?** The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. **What problems is LiveCaller solving and how is that benefiting you?** I got LiveCaller as a fast and easier way to provide support to my SaaS customers. This is better than having to send a Zoom invite, Google Meet invite, or something else. ### 5. A very handy tool for customer service reps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about LiveCaller?** LiveCaller became a very handy tool to keep a track of service complaints and renew policies for clients in real-time by calls and sending reminder notifications **What do you dislike about LiveCaller?** To be honest there was no inconvenience that was caused to the agents who were given an opportunity to try out LiveCaller when they had initially introduced it only to a set of agents and they also had a complaints team that we could reach out to who solved the issues with a quick TAT. **What problems is LiveCaller solving and how is that benefiting you?** Helped in connecting to the clients to resolve their issues and close tickets, to sell and upgrade insurance policies, it also offered a wide range of features and customisation options that helped to get context before interacting with the client. ### 6. One place to connect to your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about LiveCaller?** Having the Omni channel inbox, which combines communications from different messenger platforms into a single dashboard. They also provide training and a wide range of support. **What do you dislike about LiveCaller?** Nothing to complain about so far, waiting for the new features they might introduce. **What problems is LiveCaller solving and how is that benefiting you?** It is a web-based tool that can connect to your customers via various channels, such as web calls, real-time messaging, and third-party applications. Administrators can monitor, measure, analyse and visualise key performance indicators, response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralised dashboard. ### 7. A solid and simple to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Chinmay Verlekar P. | Senior Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about LiveCaller?** A platform that is well-organized, with an effortless structure that makes it easy for us to follow along with and with excellent assistance. **What do you dislike about LiveCaller?** New functions are added regularly, so have to be very sure before using them. **What problems is LiveCaller solving and how is that benefiting you?** Communicating with clients has be come easier, with all channels visible on the dashboard. ### 8. livecaller **Rating:** 4.0/5.0 stars **Reviewed by:** Nelo G. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about LiveCaller?** Communicating with friends and family has been easier with this one because it offers a wide variety of features. One thing notable is it is user-friendly wherein many users would find themselves enjoy the application itself. thumbs up to the developer behind this wonderful application. **What do you dislike about LiveCaller?** There are times that the calls and chats seems to drop in some way or another but it doesn't really affects the all over quality of the conferencing. still good so no worries **Recommendations to others considering LiveCaller:** try the app for your self, you wont be disappointed. **What problems is LiveCaller solving and how is that benefiting you?** as i said earlier it is quite convenient to use this application as a medium of communication. the developers behind this did a wonderful job. very helpful in communicating with love ones and friends as well as business meetings, ## LiveCaller Discussions - [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for) - [View LiveCaller pricing details and edition comparison](https://www.g2.com/products/livecaller/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A55%3A06+-0500&secure%5Bsession_id%5D=2638aba0-01dc-45b8-95a1-d40006ff4d92&secure%5Btoken%5D=bd6094b9aa656048ecf5548a11133f6fb91948012a8c034fc73eec72c70f099f&format=llm_user) ## LiveCaller Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Security** - Data Security - Data Masking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top LiveCaller Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)