UP

Verified User in Public Safety

Small-Business (50 or fewer emp.)

1/12/2018

"Simple and Effective"

3.5/5

What do you like best about LiveCall?

Great tool for lead capture and customer service. Provides a pathway for upfront communication with potential clients and business leads. Easy to install plug-in and simple to use for the most part.

Easily integrates into any existing customer service interface. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Not the most intuitive back end user interface, especially for individuals with limited knowledge in technology. Occasional system failure occurs as well, with little or no explanation, and can have a lasting impact on some features. Dashboard could use updating as well. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

If looking for an easy solution for lead generation, this is it. Cost effective, user friendly for the most part, and certainly does the job you want it to. Very easy to integrate into almost any business. Great for pro-active client outreach and recruitment, and helps to build a more reliable customer base as you are contacting individuals who have already expressed some interest in your product or service. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

Able to capture customers with initial interest and bring them in to the product by providing additional information and communication. Excellent tool for lead capture and follow up. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/17/2017

"Seamless, Easy to use software."

5/5

What do you like best about LiveCall?

If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service from the Live Call team. Almost little to no training is required to learn how to use this software from seasoned CSRs to entry level workers. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

There are sometimes system outages or call failures that seem to occur from nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

Great tool to use for communication among peers and other associates remotely. The program is easy to download and it's very user friendly. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. Meetings are also held via the program. It's excellent!

Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

10/3/2017

"Customer Service Tool"

3.5/5

What do you like best about LiveCall?

I like the organization of the functions. It makes it to coordinate inbound and outbound calls for lead generation. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

There are sometimes system outages or call failures that seem to occur out of nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

User friendliness should be top priority! It’s not efficient to have IT come in every time there’s been an issue. There should be a reboot function. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. Review collected by and hosted on G2.com.

EW

Erica W.

Enterprise (> 1000 emp.)

10/31/2017

"It was an awesome experience"

5/5

What do you like best about LiveCall?

Getting to know the person that you're talking to Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Nothing to dislike. I love everything about it Review collected by and hosted on G2.com.

SP

Stefan P.

Customer Support

Small-Business (50 or fewer emp.)

10/31/2017

"Easy to use and helpful"

5/5

What do you like best about LiveCall?

It is very easy to use and it is low on cost. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

It seems to have connectivity issues sometimes. Review collected by and hosted on G2.com.

LM

Lori Sisco M.

Billing/Payroll Coordinator

Public Relations and Communications

Mid-Market (51-1000 emp.)

10/19/2017

"It’s a great service!!!"

3.5/5

What do you like best about LiveCall?

The ease of connecting with co-workers all over the globe! Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Nothing really the connection can be slow at times, but nothing major. Review collected by and hosted on G2.com.

MV

marlyse v.

Independent Business Owner

Human Resources

Enterprise (> 1000 emp.)

7/20/2017

"Veteran CSR"

5/5

What do you like best about LiveCall?

The ease and visual comfort of the product Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

Nothing at all is was easy to use and I had minimum tech issues Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/28/2017

"Love LiveCall"

4/5

What do you like best about LiveCall?

The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools. Review collected by and hosted on G2.com.

AP

Adam P.

Co Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

7/12/2016

"Simple solution to engage visitors"

5/5

What do you like best about LiveCall?

Simplicity and ability to implement most features within couple of minutes. Little to no training required. Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

"Filters" such as exit intent are somewhat basic at this stage.

We have not tried the enterprise version yet but the basic version has no additional features such as technical support flows and others. Review collected by and hosted on G2.com.

Recommendations to others considering LiveCall:

If you are interested in a simple solution without complex customer support capability or want to integrate such system into your existing call center LiveCall could be an interesting choice.

It is also one of the cheapest solution on the market with responsive and competent team. Review collected by and hosted on G2.com.

What problems is LiveCall solving and how is that benefiting you?

We can engage visitors on our website and provide them with simple and effective way to break the boundary between digital and live interactions.

It also provides us with a bulletproof solution to route a call to anybody who can pick it up. This way we can be available to our customers as much or as little as we want. Review collected by and hosted on G2.com.

US

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

6/15/2017

"live call review "

5/5

What do you like best about LiveCall?

its ease of connection and smooth communication platform ` Review collected by and hosted on G2.com.

What do you dislike about LiveCall?

a little tricky to use, could be made more easier by including a manual Review collected by and hosted on G2.com.