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DL

Doug L.

Co-Owner. Web Video Production & Information Marketing. Business Development. Entrepreneur.

Small-Business (50 or fewer emp.)

4/11/2022

"AI Enhanced Features Being Added Regularly"

4.5/5

What do you like best about LiveAgent?

UPDATE: I appreciate that LiveAgent is regularly building AI features into the platform. This really should be a "given" in any Saas platform these days, but the truth is, many platforms just don't update fast enough. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

More baked in integreations with Microsoft 365 ecosystem. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Doug! Thank you very much for your time to write us a review! We are glad to see that LiveAgent is making your customer service more efficient :)

- LiveAgent Team

TT

Tim T.

Founder - Director

Small-Business (50 or fewer emp.)

3/5/2020

"New AI features"

5/5

What do you like best about LiveAgent?

The new AI features are an awesome addition to the LiveAgent product. This will save so much time and allow for very quick customer service replies. The speed of setting this all up has improved by a good margin too. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Nothing at the moment that I can see. I'm happy with the product still. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Tim,

thank you very much for your review! It's great to hear that you appreciate the new AI chatbot feature, and we hope that it will serve you well for a long time to come! :)

- All the best from the LiveAgent team

YN

Yesha N.

Owner/Beauty Stylist

Small-Business (50 or fewer emp.)

2/7/2025

"Good platform"

3.5/5

What do you like best about LiveAgent?

I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey Yesha! Thanks for your feedback. Glad you like how LiveAgent connects everything in one place!

- The LiveAgent Team

MR

Mario R.

Director of Collections

Small-Business (50 or fewer emp.)

2/7/2025

"Live Agent worked very well and easy to use."

5/5

What do you like best about LiveAgent?

The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have used the service for 3 weeks, So far I have not seen anything I disliked. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey Mario! Thanks for sharing your experience. Real-time customer service can be a game-changer! If anything comes up as you continue using it, feel free to reach out.

- The LiveAgent Team

IP

Igor P.

Sales Operations Manager

Computer Software

Mid-Market (51-1000 emp.)

8/2/2024

"With LiveAgent we are able to meet the needs of my customers"

4.5/5

What do you like best about LiveAgent?

By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent we manage all aspects of social media and any channel that allows us to communicate with customers; for example, we respond to live web chats, emails, phone calls and mentions in social media posts. Without a doubt, it is the complete tool I would suggest supporting your customers. With it, we can respond to customers' questions and concerns right when they visit our website. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Igor, We're glad to hear that LiveAgent meets your customer support needs so well. We're here 24/7 if you ever have questions or need assistance.

Keep up the great work! :)

- The LiveAgent Team

AK

Aleksandra K.

Web Designer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/2/2024

"We can simplify a lot of the customer service processes"

5/5

What do you like best about LiveAgent?

It has helped us streamline our customer interactions across multiple channels, including email, social media, and live chat. With its many built-in communication channels, it facilitates one-on-one conversations with customers to increase service sales; the ticketing system's internal notes and comments feature keeps everyone in the loop, which improves collaboration and reduces the likelihood of miscommunication; and it works flawlessly with any website. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they're not always easy to see, which slows down response time. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent, we have seen remarkable results, including an increase in sales and an improvement in our ability to communicate with customers and each other. Its comprehensive analytics and reporting capabilities provide detailed insight into support team performance and customer inquiry patterns. We have achieved a lot of positive things, the live chat feature is fantastic and it has really made our working day more efficient. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Aleksandra,

Great to hear that LiveAgent has helped to improved your team's communication. For the notifications issue, check if adjusting the notification settings in your configuration helps. If you have specific feature enhancement needs, feel free to reach out to us 24/7.

- The LiveAgent Team

BJ

Brian J.

owner/operator

Small-Business (50 or fewer emp.)

2/1/2025

"I tested this product for 2 weeks and it was extremely beneficial.No brainer. It's a yes from me!"

4/5

What do you like best about LiveAgent?

The integration and the ease of use. The UI and UX are very easy to understand intuitively. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It is very helpful the way that it onboards you to the product. It makes getting started very simple and welcoming. I guess if I wanted to pick a downside which I didn't really notice at the time I could say customization. Just because everything can be customized more. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey Brian! Thanks for the great review. Glad to hear LiveAgent's ease of use and onboarding made things simple for you. Customization is always something we’re working on improving—feel free to share any specific needs! Also, happy to hear it’s helping with customer service when manpower is tight.

- The LiveAgent Team

AK

Aga K.

Marketing Expert

Media Production

Mid-Market (51-1000 emp.)

6/25/2024

"Meet customer expectations and deliver great service with LiveAgent"

5/5

What do you like best about LiveAgent?

It works seamlessly, facilitates fast multitasking, allows you to edit information easily and provides instant access to any type of ticket you may need. The ability to merge multiple tickets into one has been its clincher; this eliminates the need to respond to multiple tickets simultaneously and provides a single point of contact. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I've managed to make it work for me by tweaking the parameters to create highly successful automations. However, getting there requires some work and learning the ins and outs of the platform. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Implementing LiveAgent has greatly improved support management. We have found it to be really beneficial; in fact, it has done more than just solve a problem; it has greatly improved the efficiency of our online ticketing and support system. It is ideal for channel management. The more advanced version you subscribe to, the more customization options you have. They also offer a 30-day trial period where you can test the product and compare it with other versions. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Thank you for your review Aga! We’re glad LiveAgent meets your needs and makes support management easier. We understand there’s a learning curve, and we’re working every day to make LiveAgent simple to use, yet keep it feature rich. If you encounter any issues or need any help, we are here for you 24/7 via chats and email. Thanks for choosing LiveAgent!

- The LiveAgent Team

CM

Cristian M.

Director

Consulting

Small-Business (50 or fewer emp.)

11/18/2021

"Impressed Integration for the Price"

4/5

What do you like best about LiveAgent?

Outstanfing set of features at great price. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The Web App still reloads too many times and is really annoying. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Cristian! Thank you for your time to review LiveAgent :) We are aiming to cover as many messaging apps and communication channels as possible. Much more coming soon!

Should you have any questions, feel free to contact our support. Available 24/7.

- LiveAgent Team

AW

Arlaena W.

Order Entry Rep

Restaurants

Small-Business (50 or fewer emp.)

12/14/2021

"LiveAgent Review"

5/5

What do you like best about LiveAgent?

Fast and efficient turnaround with customer support team. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I wish I could use it with Android or Google Chromebook. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Arlaena, thank you for your feedback! We are thrilled to see that you are happy with LiveAgent and its Salesforce integration! As to status being changed to offline, perhaps your browser is automatically suspending the tab if it is not active? Feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter :)