I liked the possibilities mostly that i can connect with 3cx Review collected by and hosted on G2.com.
Nothing really honestly i would recommend it Review collected by and hosted on G2.com.
LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com.
No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com.
Hey Moran, Thanks for your feedback! Great to hear how LiveAgent has improved your customer service :)
Should you have any questions or suggestions, feel free to reach out 24/7!
- The LiveAgent Team
Simple to use. Easy to naviget. Quick support Review collected by and hosted on G2.com.
Havent fount anything yet. Have been using it this year Review collected by and hosted on G2.com.
Hello Musyani,
thank you very much for your review! We're happy to hear that you have been satisfied with us so far. :) Remember, we are here for you 24/7 in case you need our assistance again!
- All the best, the LiveAgent team
I appreciate how easy it is to use, and I find it to be an excellent support system. Review collected by and hosted on G2.com.
At times, it can be somewhat difficult to use or feel a bit overwhelming. Review collected by and hosted on G2.com.
LiveAgent helps us process a large number of emails from our customers. Thanks to it, we are able to delegate tasks better within the team. Review collected by and hosted on G2.com.
There is nothing that bothers us about LiveAgent. We are very happy with it. Review collected by and hosted on G2.com.
Hello, thank you very much for your review! We're glad that LiveAgent helped you manage your email communications more efficiently! Thank you for your continuing support. :)
- Best, team LiveAgent
A major advantage of the system is how quickly and effortlessly it can be implemented. On top of that, the customer support is exceptionally helpful and responsive Review collected by and hosted on G2.com.
One area that could be enhanced is the integration with the WhatsApp Business API, especially to enable better interaction between LiveAgent’s internal triggers and WhatsApp message delivery Review collected by and hosted on G2.com.
Hi Jorge,
thank you very much for your positive review, as well as for your feedback regarding what we could improve. We appreciate it a lot! :) It is a pleasure to hear that you are happy with LiveAgent overall, and as you pointed out yourself, our helpful customer service is happy to assist you any time, should any issues appear!
- All the best from the LiveAgent Team!
It gives us clear picture of reports like how we’re doing with our customers. Review collected by and hosted on G2.com.
I don’t feel it’s mobile friendly, mostly designed to work in desktop. Review collected by and hosted on G2.com.
Hello Shweta,
thank you very much for taking the time to review us! It's great to hear that we are helping your team save precious time, our automation and AI features really work wonders! ;) LiveAgent's full potential is best utilized in a desktop setting, but we are providing a mobile app for the sometimes necessary on-the-go customer support. Your thoughts on mobile-friendliness have been noted and will be passed on internally.
- All the best, the LiveAgent team
The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration. Review collected by and hosted on G2.com.
We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us! Review collected by and hosted on G2.com.
Hello George! Thank you very much for your feedback on LiveAgent :) If you experience any issues during migration, please conctact our 24/7 support for assistance. We'll be happy to help!
- LiveAgent
Its ticketing system compatibility and seamless workflow Review collected by and hosted on G2.com.
navigation takes time for a first timer to understand Review collected by and hosted on G2.com.
Experiences and how Fast they can fix the problem Review collected by and hosted on G2.com.
Nothing what i can say.......... for real Review collected by and hosted on G2.com.