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YH

Yunis H.

Digital Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/1/2025

"Brilliant Live Chat and Helpdesk for Significant Engagement"

4.5/5

What do you like best about LiveAgent?

LiveAgent offers a comprehensive and efficient functionality including live chats, accurate ticketing and others

LiveAgent impressive and reliable customer service experience and this helps all users that needs help

The app has high usability, with straightforward interface that prioritize smooth customer help Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions

Some error are inflexible and this includes customization and branding Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

We use LiveAgent to unify tickets and live chats that comes from clients and this amplifies communication efficiency

The proactive customer engagement process is fully implemented where a solid knowledge base is fully enclosed

We prioritize all the urgent queries and this brings a significant impact to customers and saves time Review collected by and hosted on G2.com.

MN

Markéta N.

Customer Care Manager

Mid-Market (51-1000 emp.)

7/22/2025

"Modern solution for multichannel communication"

5/5

What do you like best about LiveAgent?

Unified inbox for all channels – we used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten.

Self-management capabilities – when launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

System flexibility – everything is clear, easy to configure, and allows for quick adjustments based on current needs.

Powerful features – IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Balanced agent workload – having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload.

Time and cost efficiency – since we manag

e everything ourselves, we don’t need external support or integration services, which saves us both time and money. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent helps us solve issues related to fragmented customer communication and inefficient team management. By unifying all channels into one platform, we have better visibility, respond faster, and can distribute workload more evenly among agents. We also appreciate the ability to manage the system independently, which saves both time and costs. Overall, LiveAgent greatly simplifies our daily operations and contributes to a higher standard of customer service. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Markéta,

thank you very much for reviewing us, we appreciate it a lot! We're happy that LiveAgent has worked so well for you and we're determined to keep up the good work! :)

- All the best from the LiveAgent team!

BB

Brad B.

Business Applications Developer

Small-Business (50 or fewer emp.)

10/22/2018

"Great feature rich platform and support"

5/5

What do you like best about LiveAgent?

It ticks all the boxes for all in one support for my customers

7 years later and liveagent is still going strong, I'm a very happy long term customer Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Widget styles could be modernised, but that's minor Review collected by and hosted on G2.com.

BC

Ben C.

Director

Information Technology and Services

Small-Business (50 or fewer emp.)

11/27/2019

"Fantastic and exceeded expectations"

5/5

What do you like best about LiveAgent?

It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I haven't found any pain points or things that I dislike. There were a few default characteristics that I wanted to change, but I managed to find relatively easy configuration solutions for all of them. Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

Definitely try it out, it's excellent. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

I needed to have a way of creating tickets (and ticket numbers) for clients that email our support mailbox, with flexibility to filter out certain emails according to certain criteria. LiveAgent's features give me the exact control and conditional rules I needed to handle these workflows elegantly. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Ben,

thank you very much for your detailed review, we are truly happy to hear that LiveAgent has worked to your satisfaction throughout all these years! If there is ever anything we can help with, our support team is here for you 24/7! :)

- All the best from the LiveAgent Team

SS

Shashank S.

Sr. Marketing Manager

Small-Business (50 or fewer emp.)

8/3/2024

"You should really try this. worth every penny."

5/5

What do you like best about LiveAgent?

I've gotta say, this tool is super easy to use and implement! The customer support team is top-notch - they respond very fast and are always up for the call. The features are amazing, and once you start using it, you won't want to look elsewhere. Plus, integration was a quick, and we got up and running in no time! Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I found the interface a bit complex, good at first, and will take some time to get familiar with it. Although LiveAgent offers customization options. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

This platform streamlines communication by bringing together email, live chat, social media, and phone support into one place, getting better efficiency and response times.

It keeps customer inquiries organized as tickets, making it easy to track and resolve issues. The self-service feature empowers customers with a knowledge base, while analytics provide valuable insights into customer behavior, agent performance, and support efficiency. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey Shashank :) Thanks for your feedback! Glad to hear you're finding LiveAgent easy to use and the support helpful. We're sorry to hear you initially found the interface complex. Remember, we're always here to help with customization options if you need them.

Feel free to reach out anytime!

- The LiveAgent Team

AD

Verified User in Design

Small-Business (50 or fewer emp.)

11/26/2025

"Effortless Client Support Management for Teams"

5/5

What do you like best about LiveAgent?

The ability to send support requests from clients into one easy-to-use system for all team members to see and respond to. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The setup can be a little confusing to create forwarding and automations. Review collected by and hosted on G2.com.

DR

Daniel jeba R.

Small-Business (50 or fewer emp.)

4/14/2020

"Great Features by Live Agent"

5/5

What do you like best about LiveAgent?

I’ve been a long-time user of LiveAgent, and it has consistently provided outstanding service. The platform is intuitive, user-friendly, and consistently reliable. Their customer support is responsive and helpful, making it a great solution for managing customer interactions. I highly recommend LiveAgent to anyone looking for a dependable help desk tool. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I’m very satisfied with the service. Any issues I’ve encountered have been promptly resolved — even the earlier loading time concern has been addressed effectively. At this point, I don’t see any major drawbacks. One suggestion for improvement would be to introduce a dedicated account manager or relationship manager, which would make it even easier to follow up on specific requests and streamline communication. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Daniel,

thank you so much for your review, we appreciate it a lot! It's a pleasure to hear that LiveAgent has served your business needs so well overall.

Thank you also for your suggestion for improvement. We do offer the services of a dedicated account manager, as well as consulting services, in some of our plans. If this is something that is important to you, you are more than welcome to revisit the information about the various plans that we offer. :)

In all cases, our support team is here for you all day round and will try their best to help you with any issues or inquiries that you may have, as fast as possible!

- All the best from the LiveAgent Team

GH

Gemma H.

Head Of Customer Care

Small-Business (50 or fewer emp.)

6/20/2019

"A poweful platform that is revolutionising our customer service"

5/5

What do you like best about LiveAgent?

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The reporting isn't as easy as other platforms I have used. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

By leveraging auto-responder emails and an enhanced Help Centre, we’ve significantly reduced the volume of outgoing emails. Additionally, LiveAgent enables us to accurately track and report the number of customer interactions we've handled on behalf of our clients. This transparency is especially valuable during contract reviews and renegotiations, as it provides clear data to support performance discussions. Review collected by and hosted on G2.com.

Response from Michaela Piesyk of LiveAgent

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Hello Gemma,

We appreciate your feedback and we are very happy that you have found time for it because we can work on it and improve our product.

Thank you :)

DW

Damien W.

Shift Manager / cook

Restaurants

Mid-Market (51-1000 emp.)

12/27/2017

"LiveAgent"

5/5

What do you like best about LiveAgent?

I love how their customer service is there whenever you need them. It doesnt matter what time of day Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I dont care for the fact that isnt a live help agent online 24/7 you must call if you need them Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

I would use this company they are one the best ones around that your money can buy and they even offer a free trial. I dont think you would find anything better out there that would work for your company. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent is currently taking care of our problems in our payroll department. I have realized they have caught onto some errors in the programs we are using for payroll deductions. Review collected by and hosted on G2.com.

DH

Dan H.

9/22/2025

"Live Interaction Boosts Lead Capture"

4/5

What do you like best about LiveAgent?

I appreciate LiveAgent for enabling live interaction with website visitors, which helps prevent losing potential leads. I find it advantageous that it works seamlessly with other tools like Webflow and Flowhunt, enhancing my workflow efficiently. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I would package Flow Hunt and LiveAgent together. Review collected by and hosted on G2.com.