--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) IA Ivo A. Mid-Market (51-1000 emp.) 12/20/2023 "Live Agent review" 5/5 What do you like best about LiveAgent? The user interface is well designed, which allows the user to easily navigate and organize content within the set rules. The user can navigate well intuitively, and there are comprehensive explanations and tutorials for all topics. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? So far, there is nothing that could be singled out as a significant drawback. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Since we receive a lot of messages and information inquiries from our clients, Live Agent provides us with a good insight into all inquiries, as well as their follow-up via tickets. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9040854/official_response/edit) Hi Ivo! Thank you for your positive feedback! It's great to hear that our intuitive user interface is making your experience with LiveAgent smooth. Should you encounter any issues or if you have suggestions for improvement, please don't hesitate to get in touch. - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Darryl D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darryl D.") DD Darryl D. Owner Small-Business (50 or fewer emp.) 11/13/2023 "I'm sure I'm missing many advantages" 5/5 What do you like best about LiveAgent? Easy to get messages from multiple channels. Track, sort & assign incoming messages Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Deleted messages aren't removed from the server. Takes too many clicks to run bulk tasks. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Monitoring several emails, customer chats and sharing tickets with teammates Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8863546/official_response/edit) Thanks for your feedback, Darryl. We're glad you value the multi-channel messaging feature. Regarding deleted messages, please contact our support for assistance with server management. - LiveAgent Team 3/8/2024 Current UserValidated ReviewerSource: Organic ![Doug R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug R.") DR Doug R. Founder and CEO Small-Business (50 or fewer emp.) 11/16/2023 "Their Knowledge Base is great" 2.5/5 What do you like best about LiveAgent? The Knowlege Base has served us well. It stacks up well against many other KBs. I wish you could reference it when responding to tickets. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The support tickets do not allow you do internally link to a KB article. This means that you have to open the Knowledge Base in a separate window, find the relevant article, then copy the URL for that article and paste it into your reply. Other systems allow you do insert them directly. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It has enabled us to keep an updated list of new release features and dates. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8888338/official_response/edit) Hi Doug, Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent and the knowledgebase features it offers. You are able to search and link knowledgebase articles in tickets directly by clicking Knowledgebase Search under the Ticket ID. Feel free to reach out to our support via chat or email and we will be happy to show you where to find it - we are here for you 24/7. Have a great day! -LiveAgent team Current UserValidated ReviewerSource: Organic EB Eman B. Small-Business (50 or fewer emp.) 11/14/2023 "Amazing and Friendly" 4/5 What do you like best about LiveAgent? The easy-to-use UI makes it easy to organize and work on tasks. I also love the notification sound that it makes so because of that I never miss any support case. The mobile app is pretty decent as well Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The search sometimes does not bring up the correct results that i am expecting Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent is our primary support ticketing system. Any end user with our products facing issues send in an email which is configured in LiveAgent and it makes a ticket for it. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8870365/official_response/edit) Hi Eman, Thank you very much for your review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Feel free to reach out to our technical team via chat or at support@liveagent.com and they will be happy to take a look at the search function - we are here for you 24/7. Have a great day! -LiveAgent team Current UserValidated ReviewerSource: Organic BB Bogdan B. Small-Business (50 or fewer emp.) 3/1/2024 "Useful in solving tasks" 4/5 What do you like best about LiveAgent? Useful in solving tasks, keeping records of problems and solutions. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Its ok for keeping records of the problems that have arisen Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Help Desk Server administrator SQL and Java script developer Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9366123/official_response/edit) Hi Bogdan, It's great to hear that you're finding LiveAgent helpful for managing tasks and keeping records. Should you ever need any advice or support to get even more out of LiveAgent, don't hesitate to reach out. We're here to assist you. - The LiveAgent Team Current UserValidated ReviewerSource: Organic ![Chris N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris N.") CN Chris N. Managing Director Small-Business (50 or fewer emp.) 12/13/2023 "Great tool for a small MSP" 3.5/5 What do you like best about LiveAgent? It does the basics well and has flexibility to to integrate with different types of email service. We initially did little to configure the support portal, but have recently seen lots of areas to customise! Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The configuration interface feels a bit clunky, you get used to it eventually, but it takes a while. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It allows us to provide a professional customer service to our clients. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9003216/official_response/edit) Thank you for your kind words about LiveAgent! We're glad you find it effective and customizable to fit your needs. We understand the configuration interface may take some getting used to. If you have any specific questions or need assistance, our support team is here to help you streamline the process. LiveAgent indeed aims to empower businesses to deliver professional customer service, and we're happy it's working out for you! - LiveAgent Team Current UserValidated ReviewerSource: Organic NK Nicole K. Small-Business (50 or fewer emp.) 6/20/2023 "Great experience using LiveAgent for the first time" 4.5/5 What do you like best about LiveAgent? I really like the automation features that LiveAgent offers. Being able to set certain "rules" and have them applied across the board helped reduce the number of tickets to solve, and the addition of canned messages and predefined answers helped me resolve many redundant customer issues. It's also intuitive and very user-friendly, and I thoroughly enjoy using LiveAgent. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Although I like many things about LiveAgent, the one slight bug that I wish they could fix is that I cannot select more than one predefined answer to a ticket. The system erases the first selection every time I select one and then try to select another. If this could be fixed, that would be great. Otherwise, my experience with LiveAgent has been a great one. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent is helping me resolve redundant issues that occur in the guest experience, so I can focus on the more pressing issues at hand. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8236923/official_response/edit) Hey Nicole! Thanks for sharing your experience with LiveAgent. It's great to hear that our automation features have made a positive impact on how you handle customer support :) We appreciate your feedback regarding the predefined answers issue, and we'll make sure to pass it along to our development team for review. Focus on resolving and improving your guest experience is what we aim for! Hope you continue to enjoy using LiveAgent. If you have any other suggestions or feedback, we're all ears. Take care! - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/13/2023 "Great helpdesk platform" 5/5 What do you like best about LiveAgent? It's very configurable and affordable. Once it's set up, you're pretty much good to go and can focus on managing your support rather than managing the software. Customer support is easy to reach for 1:1 help, though I've really only needed to do that in the initial implementation. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The automations can be a bit confusing to set up, and there are some limitations to what can be included in notification emails that are frustrating. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It allows us to manage customer support issues and to ensure that they are solved. It also automates check-ins with the customer after a question is answered. Ticket numbers are created to streamline referencing and searching for issues. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8863887/official_response/edit) Thanks for sharing your positive experience with LiveAgent! Glad to hear it's been a smooth ride post-setup. If you need assistance with automations or customization, don't hesitate to reach out to our 24/7 customer service. We're always happy to help. - LiveAgent Team Current UserValidated ReviewerSource: Organic MV Monica V. Small-Business (50 or fewer emp.) 3/11/2024 "Clean, effective structure great for small teams." 4.5/5 What do you like best about LiveAgent? Tickets and agents can be labelled and organized in customizable ways. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It doesn't support Microsoft shared mailboxes as outgoing email accounts. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent enables real-time communication in the form of tickets that can be easily organized in customizable ways. Agents can also be organized which is useful even in small teams. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9402275/official_response/edit) Hi Monica, We're glad to hear that you're enjoying LiveAgent. Thank you for your feedback on MS mailboxes. We're constantly working on improving and expanding our features, and we'll make sure to pass your comment to our development team for future updates. Thanks for helping us get better! - LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CR Carl R. Small-Business (50 or fewer emp.) 11/15/2023 "2 years and will continue using..." 5/5 What do you like best about LiveAgent? We love how simple Live Agent is to use and we find it really easy to use for multiple sites that we manage. They have many different benefits that helps our business take it to the next level. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I would like to see integration with X.com and Instagram/threads. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It's allow us to connect to our customers as well as having everything all in one location which is super helpful. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8879699/official_response/edit) Thank you for your kind words, Carl! :) We're thrilled to hear that LiveAgent has been a part of your journey for 2 years. It's worth mentioning that LiveAgent already supports integration with Facebook and Instagram as well as X, formerly known as Twitter. Stay tuned for updates, and don't hesitate to reach out for any assistance! We are here for you 24/7 via chats or email. - LiveAgent Team Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Snowflake worth the per-query cost for a small data team?](https://www.g2.com/discussions/is-snowflake-worth-the-per-query-cost-for-a-small-data-team)[What's the most recommended customer success platform for SaaS companies](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods) [Which breach and attack simulation vendors provide the best implementation guidance and adoption support so a security team does not buy a platform that sits unused because nobody got trained?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-provide-the-best-implementation-guidance-and-adoption-support-so-a-security-team-does-not-buy-a-platform-that-sits-unused-because-nobody-got-trained%20)[Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)