--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Ceo Small-Business (50 or fewer emp.) 1/31/2025 "My experience" 4/5 What do you like best about LiveAgent? I liked how it had so many feature tied in to such a small price! It made everything so much easier to have it all in one app Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There was a bit of a learning curve when I was first getting set up but after that it was good Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It provides me with a phone system and chat bot that I was able to use as a way to automate my communication with clients Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10787778/official_response/edit) Hey Justin! Thanks for your review. It's great to hear LiveAgent's features and pricing worked well for you. The learning curve can be a bit tricky at first, but once you're set up, it’s smooth sailing! If you ever need tips to speed things up, check out our knowledge base: https://support.liveagent.com. - The LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Francis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis C.") FC Francis C. Manager Small-Business (50 or fewer emp.) 2/27/2025 "Live Agent can be used both as CRM and a support" 4.5/5 What do you like best about LiveAgent? I like how I can connect multiple channels of inbound leads that we can use both for support and CRM purposes. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The interface could have been more intuitive Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Currently, I don't have to open multiple apps just to be able to respond to all the queries of my customers. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10897479/official_response/edit) Hey Francis, thanks for sharing your thoughts! Great to hear that LiveAgent helps you manage both CRM and support :) We understand the interface could be more intuitive, and we’re always working on improvements. If you have any specific suggestions, let us know via chats or email! • The LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Help Desk Executive Small-Business (50 or fewer emp.) 12/22/2024 "Best CRM tool in lowest price" 4.5/5 What do you like best about LiveAgent? It has the option to integrate email and chat along with calling on same platform. 1 agent is free however multiple agents can be aligned at a very lower price. Best tool for small and medium sized organisation Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I didn't find any thing that can be disliked till now so far Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It enables me to manage all type of communication weather call chat or email on the same platform I don't need to keep changing my tabs to see multiple platforms communication. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10679341/official_response/edit) Hi Aman, thank you for sharing your review! It's great to know you're not encountering dislikes so far. If you ever need help or have suggestions, feel free to reach out—our team is here 24/7. - The LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite ![Ahmad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad M.") AM Ahmad M. Opreations Manager Apparel & Fashion Small-Business (50 or fewer emp.) 5/8/2024 "Budgeted and Easy to use" 4.5/5 What do you like best about LiveAgent? We are a small buisness and we were managing all the CRM activities on Google sheets or mannually. Then we have tried so many CRM tools to gain the productivity and when we were trying many tools we fouond the LiveAgent. So if you compare the CRM with other tools you will find that Live agaent is providing you everything which is needed at a very low budget. Even I would like to thank the LiveAgent team they have provided us a 30 free trial as well. So yes LiveAgent is pretty good choice if you are looking for CRM solution. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There is only one this where i am not fully satisfied and that the telephony integration. There are some Indian companies which provides Voip service butu the LiveAgent have not interegrated those service to their panel yet. But I hope they will update the same soon as they are updating their panel every day. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We are running a e-commerce store at shopify with the name of svock.in. Live agent have direct integration with shopify so it help a lot in managing or Customer Realtionship Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9622392/official_response/edit) Hey Ahmad! It sounds like you've found LiveAgent to be a valuable asset for your e-commerce store. Thanks for sharing your positive experience :) We're always working on enhancing our features, and we'll take your feedback about telephony integration into account. Our goal is to continuously improve and support your business's needs. If you have specific VoIP providers in mind, please share them with us, and we'll explore possible integrations. - The LiveAgent Team 5/10/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FM František M. Mid-Market (51-1000 emp.) 3/8/2024 "All-around ticketing system for reasonable price" 5/5 What do you like best about LiveAgent? We've been with LiveAgent for 8 years now. Whatever request we've had during this time, we've always been able to implement it. Either on our own, with countless features and possibilities LiveAgent offers, or with their amazing customer support, which is always helpful. We are using mainly their automation features, custom filters, tagging and statistics. We are really happy with this system and we plan to keep on using LiveAgent in the future. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Honestly, I can't think of any downsides. We use LiveAgent everyday and all day and it just works excellently. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We use LiveAgent as ticketing system. So it's our shared inbox for the whole customer service department, with management, automation, workflow and statistics features. Before, we used separate emails for our agents, with emails copied to all members of staff, keeping them busy negotiating who is resposible for which case. Now, the automation and workflow rules chooses the approriate agent, the ticket keeps the communication history in one place, notifications keeps reminding us about tickets needing our attention and statistics show us what exactly is happening in the department. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9400594/official_response/edit) Hello František! Wow, it's great to hear that you've had such a positive experience with LiveAgent over the past 8 years! It sounds like the transition from individual emails to a comprehensive ticketing system has streamlined your customer service process significantly. We appreciate your commitment to LiveAgent and look forward to continuing to support your business. Don't hesitate to get in touch if you have any more requests or need further assistance! :) - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael R.") MR Michael R. Technical Administrator Small-Business (50 or fewer emp.) 7/22/2022 "Live Agent User Experience" 4/5 What do you like best about LiveAgent? Ticketing System is set out well and easy to use once you understand where to find things. Notes functions is great and it is useful each email has a ticket reference you can share with colleagues so they can quickly search and view the email. Dashboard insights are also great as you can see stats from your colleagues on what has been done in Live Agent Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Live Agent may sometimes take a while to pull emails through from outlook which can be inconvenient whilst on the phone to a customer. Features can sometimes change with no warning, which can slow you down as you have to learn where certain buttons are Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Live agent is great so the whole team is able to see what each person is doing and assign emails to themselves. This is beneficial as it ensure there are no duplicate emails sent out to customers. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-6882968/official_response/edit) Hi Michael! It's great to see that LiveAgent is helping you with your customer communications and ticket management :) If you are experiencng any issues or delays in pulling emails as you mentioned, please reach out to our 24/7 customer support. We'll do our best to help you resolve this issue. - LiveAgent Team 3/8/2024 Current UserValidated ReviewerSource: Organic ![Usama I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Usama I.") UI Usama I. Senior DevOps Engineer Information Technology and Services Mid-Market (51-1000 emp.) 11/16/2024 "Efficient, intutive customer support" 5/5 What do you like best about LiveAgent? An outstanding Customer Support tool Easy to set up and train teams. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Some users report occasional lags in the chat widget. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent streamlines customer support by unifying all communication channels—email, chat, and calls—into one platform. This reduces our response times and improves our team's efficiency, helping us provide faster, more organized, and consistent customer service. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10521239/official_response/edit) Thank you for your feedback Usama! We’re glad LiveAgent has helped streamline your support process and improve team efficiency. We appreciate your note on occasional chat widget lags and will share it with our team. - The LiveAgent Team Validated ReviewerSource: Organic ![Marc J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc J.") MJ Marc J. Tech and product Manager Small-Business (50 or fewer emp.) 7/25/2024 "Excellent software with a high-level technical support team" 4.5/5 What do you like best about LiveAgent? Customisation of the application and configuration according to your needs. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The only downside I could find for now, is the lack of some WhatsAPP Business API features, such as buttons, but I understand they are already working on it. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The organisation, control and tracking of tickets, as well as the unification of all communication channels in a single inbox and the automation of LEADS. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9923128/official_response/edit) Hey Marc! Thanks for your kind words about LiveAgent's customization and support. Regarding missing WhatsApp Business API features, we're actively working on this. Please stay tuned for updates. If there's anything more specific, feel free to reach out to our support team anytime - The LiveAgent Team 7/30/2024 Current UserValidated ReviewerSource: Organic ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. CEO Small-Business (50 or fewer emp.) 1/3/2025 "Great service" 5/5 What do you like best about LiveAgent? Good system, quick support, a lot of functionality Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Design could be better but all in all its good Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Live support, ticket systen Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10704502/official_response/edit) Hi Alex, thanks for sharing your thoughts! It’s great to hear you value LiveAgent’s quick support and functionality. Regarding the design, we’re constantly improving. You can share specific suggestions with us directly anytime via chats or email. - The LiveAgent Team Validated ReviewerSource: Organic HO Herby O. Small-Business (50 or fewer emp.) 3/10/2024 "It just works!" 5/5 What do you like best about LiveAgent? We have been using LiveAgent for more than a decade, and have never been tempted to move to anything else. It just works, and works well, with more than enough to provide excellent support, without burdening users with unnecessary bells and whistles. In turn, the quality of LiveAgent support to us, is fast, friendly and efficient. Having used several systems in the past, the cost per seat is quite palatable, and the ability to support many domains, from the same dashboard, is an agency dream. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Nothing that I can think of, and while any product can be improved, perhaps it's best to stick with stability. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We support over 45 online initiatives, and consolidate everything into one dashboard, allowing the same agents to view ALL the tickets. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9405802/official_response/edit) Hello Herby, thanks for sharing your positive experience with LiveAgent! It's great to hear that our platform meets your needs so perfectly. Supporting multiple domains from a single dashboard is indeed a feature we're proud of, and we're glad it's making a difference for your agency. If you ever have any suggestions or need assistance, don't hesitate to reach out. We're here to help make your experience even better. - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which insurance policy administration platforms reduce renewal time when managing large property and commercial programmes?](https://www.g2.com/discussions/which-insurance-policy-administration-platforms-reduce-renewal-time-when-managing-large-property-and-commercial-programmes)[Best job search sites for tech professionals](https://www.g2.com/discussions/what-are-the-best-job-search-sites-for-tech-professionals)[Which retail task management apps are mobile-friendly enough for store associates to view and complete tasks on their phones during a shift?](https://www.g2.com/discussions/which-retail-task-management-apps-are-mobile-friendly-enough-for-store-associates-to-view-and-complete-tasks-on-their-phones-during-a-shift) [Which reputation management services platforms avoid common adoption failures after initial deployment?](https://www.g2.com/discussions/which-reputation-management-services-platforms-avoid-common-adoption-failures-after-initial-deployment)[Which statistical analysis software is best for heavy data crunching on a Windows laptop when the dataset is too large for Excel but you do not want to set up a full data pipeline?](https://www.g2.com/discussions/which-statistical-analysis-software-is-best-for-heavy-data-crunching-on-a-windows-laptop-when-the-dataset-is-too-large-for-excel-but-you-do-not-want-to-set-up-a-full-data-pipeline)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)