--- title: LiveAgent Reviews meta_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1538 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. (58 reviews) - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. (42 reviews) - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. (12 reviews) - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. (11 reviews) - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. (10 reviews) - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. (10 reviews) - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. Very Good Chat Application **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin Y. | -, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about LiveAgent?** It's simple to used and the interface is nice and understandable. I like that the application is easy to use and very user friendly. I have used other chat apps and this one is the best out of them all! **What do you dislike about LiveAgent?** Sometimes when chatting the application will freeze up or have a little bit of issues. I think overhauling some of the interface and making the application mobile friendly would be great. **What problems is LiveAgent solving and how is that benefiting you?** To solve issues on a commerce website. Benefits are real-time problem solving and sales It also allows questions to be answered a lot faster which makes customers happier. **Official Response from Quality Unit:** > Hello Dustin! We're so happy to hear that you're enjoying using LiveAgent! Our goal is always to make our products as user-friendly and simple to use as possible, so we're glad to know that we're meeting that goal for you :) - LiveAgent Team ### 2. Great tool for optimising work efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** The best feature is the possibility to assign tickets to agents and the creation of different tags and filters, which helps you organize your tasks more efficiently. You can also postpone your tickets so you are reminded about the open work tasks later and merge multiple tickets into one, so the communication is more clear. It is especially helpful that you can track your work statistics with different reports. **What do you dislike about LiveAgent?** You can not use multiple canned messages in one ticket. You also can not move filters up or down quickly to organize easier, you need to move filters up or down step by step. **What problems is LiveAgent solving and how is that benefiting you?** It is bettering our work efficiency and helps us organize our workload and work tasks better. It betters clearness and accountability of the workload for each agent. **Official Response from Quality Unit:** > Hello, Thank you very much for your feedback. We are glad to hear that you have been satisfied with the organization LiveAgent brings to your everyday work life. In regards to the multiple predefined answers and ticket filters, we will be happy to report it to our developers as a suggestion. Stay safe and take care! -LiveAgent team ### 3. Super easy to use and train other staff on **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Assistant Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate. **What do you dislike about LiveAgent?** There was nothing i could think of that I dislike. Maybe things that aren't preferred are the locations of some buttons? When closing a ticket, sometimes it's tricky to find where to do so or to end a chat on our end. **What problems is LiveAgent solving and how is that benefiting you?** There was a billing issue but Live Agent solved it for my instantly, they also weren't salesy and pushy in trying to upsell me, they just listened to what I wanted, and provided the help and services I needed **Official Response from Quality Unit:** > Hello Amanda! :) Thank you very much for your feedback. We're glad to see that your student staff had no issues learing how to use LiveAgent. Should you need any help with exploring LiveAgent's features or integrations, feel free to contact our customer service which is available to you 24/7 via chats, phone or email. - LiveAgent Team ### 4. Very easy platform to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Radek W. | Wings Pro Safety Rep., Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about LiveAgent?** This is not only a straightforward platform to implement, but it is very reasonably priced. It can be branded with your website style and colors. The powered by the LA logo is not intrusive. **What do you dislike about LiveAgent?** Only the highest tear with many options that you may not need has a connection to the social media, but if you want to add any of them ala carte, they are costly on an individual basis. **What problems is LiveAgent solving and how is that benefiting you?** Ability to capture website visitors as they are there. Most people's purchasing reasoning is done on impulse. If you can address their questions quickly, you convert them much easier. **Official Response from Quality Unit:** > Hello Radek! Thank you for your kind review. We are happy to have you on board! Should you need anything, our customer service is here for you 24/7. - LiveAgent Team ### 5. I would recommed LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Linda S. | customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** LiveAgent is a perfect tool for every company that wants to offer the best customer service to their clients. Assigning tickets to agents and the feature to postpone them is really helpful and one of the best features. Ever since I am using LiveAgent, my work has been easier and communication with customers is easier and faster. **What do you dislike about LiveAgent?** I don't have anything negative to say, my experience with LiveAgent has only been positive. **What problems is LiveAgent solving and how is that benefiting you?** Customer support and live chat on Facebook. **Official Response from Quality Unit:** > Hi Linda, Thank you very much for your kind words. We are so pleased to hear that your experience with LiveAgent has only been positive so far and that it has made your work life a little easier. You know where to find us in case of any questions or issues - we are available 24/7 via chat and email! -LiveAgent team ### 6. One of the best tools i use everyday **Rating:** 4.5/5.0 stars **Reviewed by:** Toby C. | Sales Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about LiveAgent?** Being able to sort through all the incoming mail efficiently and effectively makes my life so much easier. **What do you dislike about LiveAgent?** Grouping different emails and tickets aren't the most straightforward thing to do. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent, unlike standard emailing tools, is a very user-friendly and easy-to-read tool that clearly displays the full thread of messaging for any given email. **Official Response from Quality Unit:** > Hello Toby! Thank you so much for your positive review of LiveAgent! We're thrilled to hear that you find our interface user-friendly and that you're able to manage your emails efficiently and effectively. We pride ourselves on providing our users with a great experience, so we're glad to know we've succeeded in doing so. Thanks again for your feedback :) - LiveAgent Team ### 7. How LiveAgent has Improved Our Call Center Support to our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about LiveAgent?** High availability, simple to use, security for agents is high, and integration with other platforms is simple. users needed only limited training to understand how to use LiveAgent **What do you dislike about LiveAgent?** The LiveAgent package is not available to host on-prem. Due to regulations, you would prefer to host it in house to have full control. but the features for that are limited. **What problems is LiveAgent solving and how is that benefiting you?** Our business used to be another call center solution. we had issues with availability. LiveAgent has given us the peace of mind for agents to work without worrying about power issues, etc. Agents are able to work from anywhere **Official Response from Quality Unit:** > Hello there! Thank you for your review! We're happy to hear that you find our platform simple and easy to use. We're constantly working to improve our integration with other platforms, and we're glad to hear that you're finding that process to be simple as well :) - LiveAgent Team ### 8. Our experience with Liveagent **Rating:** 5.0/5.0 stars **Reviewed by:** dean p. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about LiveAgent?** Very flexible. Can meet the needs of companies of different sizes, great VFM and excellent support from the team **What do you dislike about LiveAgent?** So far, I see none. Live agent is straightforward **What problems is LiveAgent solving and how is that benefiting you?** We need a speedy and professional customer service system which is affordable and straightforward to use **Official Response from Quality Unit:** > Hello Dean! Thank you so much for your kind words - we're really happy to hear that our software was able to meet your company's needs! We pride ourselves on being a very flexible and adaptable solution, and it's great to know that this was reflected in your experience. Thank you also for your compliments regarding our support team - we'll be sure to pass on your feedback. - LiveAgent Team ### 9. The most powerful customer service tool yet **Rating:** 5.0/5.0 stars **Reviewed by:** Christina L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about LiveAgent?** LiveAgent is incredibly comprehensive and detailed in every area of their dashboard, reporting, and ticketing experience. It's no surprise that it truly is one of the most powerful tools available in customer service. **What do you dislike about LiveAgent?** I haven't found anything that I dislike yet. **What problems is LiveAgent solving and how is that benefiting you?** I trialled LiveAgent for customer service and ticketing services, and it is in the top three tools I've ever experienced both in and out of the CS space. **Official Response from Quality Unit:** > Thank you for your kind words, Christina! We're so happy to hear that you're enjoying using LiveAgent. Our team works hard to create a user-friendly interface that makes it easy for our customers to get the most out of our software. We're glad to know that we're succeeding in that goal! - LiveAgent Team ### 10. Fantastic,Professional and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley R. | Live Chat Team Leader , Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2019 **What do you like best about LiveAgent?** Live agent is an extremely professional system for both agent and customer, It is appealing on the eye and has various functions, styles and options to allow you to tailor to your business needs. The ticketing system is very useful for the collection of data and gathering offline messages and leads. **What do you dislike about LiveAgent?** I am not too keen on the pause function I would prefer an away feature which can be used for comfort breaks, lunch etc and would provide the customer with a busy message. I also think some functions are unnecessarily complicated such as setting opening times but the IT support is very helpful. **Recommendations to others considering LiveAgent:** Go for it! Excellent service, great programme and professional. I love how easy it for both agents and customers to use, I don't anticipate or company changing supplier anytime soon. **What problems is LiveAgent solving and how is that benefiting you?** when agents are busy or if a customer contacts the team outwith opening hours its great they can leave a message or use the knowledgebase for problem-solving. I love that we can have many users on at one time and can see if another agent is already in the ticket or has replied already. **Official Response from Quality Unit:** > Hi Kimberley! Thank you very much for your feedback! Our team works hard every day to further improve the system and receiving a 5-star review is always very motivating for us :) Remember, our 24/7 support team is here for you in case you need help with anything :) - LiveAgent Team ### 11. Support is efficient and Chat is must for business **Rating:** 5.0/5.0 stars **Reviewed by:** Milos G. | Network and system admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about LiveAgent?** Easy integration features are great and support is quick on response. **What do you dislike about LiveAgent?** Nothing special, maybe report to be more user friendly and to have the ability as admin user to look agent ticket from reports tab not to need to go in all Messages or department messages. **What problems is LiveAgent solving and how is that benefiting you?** We are using it for efficiency in our company to have ticketing and Chat in one place. **Official Response from Quality Unit:** > Hello Milos! Thank you for taking the time to share your experience with LiveAgent :) We are always happy to receive 5-star rating from our customers. At the same time, we also take notes on any improvements that can be made to our product to make it as user friendly as possible. - LiveAgent Team ### 12. Really helpful help desk app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about LiveAgent?** The ability to use canned responses is fantastic and has saved me a lot of time. I also really appreciate the ability to create custom fields to capture important customer information. **What do you dislike about LiveAgent?** Sometimes I find the interface a bit confusing. Took me a while to get used to it at first. No other serious issues besides that. **What problems is LiveAgent solving and how is that benefiting you?** We were looking for a customer service solution that would be robust enough to handle a high volume of customer inquiries, yet flexible enough to integrate with our existing systems. It worked for us with LiveAgent. ### 13. Value for money option **Rating:** 3.5/5.0 stars **Reviewed by:** Manos C. | Head of CS and KYC, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** Simple call center, good live chat platform, connection with Facebook & messenger. Easy filtering and department breakdown. Easy IVR application. **What do you dislike about LiveAgent?** Reporting needs work to reach another level. Tagging system is very simple. Needs upgrade. Reporting should be also upgraded. Lack of WhatsApp integration with no ETA (I have asked several times). **Recommendations to others considering LiveAgent:** If you are a low-budget company, you can easily start with Live Agent since it offers a little more than it costs. It's a value for money option. **What problems is LiveAgent solving and how is that benefiting you?** A lot of channels through a unique application. If one connects his/her contact database can easily have a quick look at the customer's communication history. **Official Response from Quality Unit:** > Hi Manos! It's always great to receive a feedback from our customers. We are constantly improvng our product including features that you mentioned. Is there anything particular in regards to reporting that you'd like to see? - LiveAgent Team ### 14. Completely lack of support **Rating:** 0.0/5.0 stars **Reviewed by:** Heinz K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about LiveAgent?** Easy interface, was easy for agents to answer **What do you dislike about LiveAgent?** Their support was almost non existent. If you have a problem with their platform they will try to blame you for the issue meanwhile everywhere else the same feature would work. The mobile interface is ultimately ugly, and non functional. When asked about automatic message assignment for Facebook messages their response was blatantly "no". **Recommendations to others considering LiveAgent:** Stay away from live agent if you have any respect for your customers. They don't care about your business. **What problems is LiveAgent solving and how is that benefiting you?** Was very hard to configure the settings that we neeeded to reduce SLA response times, at the end we did it without support actually helping us. Even though we asked them to **Official Response from Quality Unit:** > Hello Heinz, thank you for your review. I am very sorry to hear about your negative experience with our support team. We have looked into your communication with our support team and as already mentioned by our team, the issue was caused due to missing FB permissions. We offer 24/7 customer support via chats on our website, where our 1st line technical support is able to assist immediately. However, sometimes, more complex issues are transferred to our 2nd level technical department and even though they are doing their best to assist everyone as soon as possible , it might take some time. I would like to apologize if we did not manage to react promptly enough and I hope we will be able to gain your trust back in the future. - LiveAgent Team ### 15. Excellent for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about LiveAgent?** LiveAgent is very easy to use with teams. A team member can answer a ticket and fine it away, or if need be, can send the ticket to another team member. That team member is notified and can answer it. There is a record of the entire ticket, from start to finish. Each ticket can be tied to an order. That order can be looked up quite easily - from the LA software. **What do you dislike about LiveAgent?** Probably the only thing I dislike about LiveAgent is that they log me out all the time. I like to leave the window open all day, but often when I come back to it in a couple of hours, I find myself logged out. A minor issue, really. **What problems is LiveAgent solving and how is that benefiting you?** Our customer service has improved by a factor of 10. We answer emails faster and get the problem to the right person more quickly. Happier customers lead to more orders. **Official Response from Quality Unit:** > Hello Tim! Thank you for review :) It makes us very happy to know that your experience with the system is positive LiveAgent has streamlined your customer service workload. As to being logged out, perhaps your browser is automatically suspending the tab if it is not active? Feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter :) - LiveAgent Team ### 16. Live Agent Pros and Cons **Rating:** 4.0/5.0 stars **Reviewed by:** Sahara M. | Virtual Tour Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about LiveAgent?** What I like about LiveAgent is the 24/7 support. You get your issues resolved within a day via email, phone or live chat. Guaranteed fast track resolution. **What do you dislike about LiveAgent?** I dont have negative to say about LiveAgent. It was easy to use even with all the features though I hope they would update how it looks(looks outdated). **What problems is LiveAgent solving and how is that benefiting you?** Easy to use and organize which saves us time and makes our work efficient. **Official Response from Quality Unit:** > Hi Sahara! Thank you so much for your review! We're always striving to provide the best possible customer service and we're glad that we could do that for you :) - LiveAgent Team ### 17. A great product for managing a shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about LiveAgent?** Have been using this email management software for years, very helpful for managing a shared inbox used my multiple people, simple to use and is regularly updated **What do you dislike about LiveAgent?** in the past there has been some brief downtime, but the team at live agent kept us updated well. More gamification investment as it helps to encourage the team. **What problems is LiveAgent solving and how is that benefiting you?** handling customer enquiries using Outlook was very difficult with a team of people sharing an inbox, using LiveAgent ensures efficiency and mothing is missed really helped the team **Official Response from Quality Unit:** > Hi :) Thank you for your 5-star review! We are happy to see that LiveAgent is helping you with customer enquiries. - LiveAgent Team ### 18. Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** alica z. | Senior Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about LiveAgent?** Knowledge base = everything under one roof Support = extrem helpful employees Easy usage = easy onboarding of new agents **What do you dislike about LiveAgent?** Less advanced reporting and slower development of new features/improvements **What problems is LiveAgent solving and how is that benefiting you?** Customer Care Team = email communication with clients (bug reporting, Q&A, customisations, upsells) Knowledge base = FAQ section for clients **Official Response from Quality Unit:** > Hello Alica! Thank you so much for your positive review of LiveAgent! We're glad to hear that you find our knowledge base and support team helpful and that our easy usage has made onboarding new agents a breeze. While we're always working to improve our reporting and develop new features and improvements, we're glad to know that our product is solving problems and benefiting you in the meantime. Thanks again for your feedback! - LiveAgent Team ### 19. Easy, quick, user- friendly service! **Rating:** 4.5/5.0 stars **Reviewed by:** Eva F. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** I like the way how we can organize mails by filter and putting tabs on ticket. This is how we can be as much organized as we can be. Is really easy to follow, searching for old mails, and i love postpone button! Very good platforma to keep support system easy and organized :) **What do you dislike about LiveAgent?** nothing, everything is good for me, and works well :) **What problems is LiveAgent solving and how is that benefiting you?** it helps us organize emails because we have a lot of them. **Official Response from Quality Unit:** > Hello Eva! Thank you for your awesome feedback! It's great to see that LiveAgent is helping our customers to stay organized :) - LiveAgent Team ### 20. Great ticket service system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about LiveAgent?** Live Agent is a great tool for customer-centric service. with many channels like email, live chat, social media it is a fully comprehensive system with which you can serve all channels in one place. **What do you dislike about LiveAgent?** Some functions are not quite helpful, especially when you have employees working in the system. Changes can probably not be implemented according to customer service. **What problems is LiveAgent solving and how is that benefiting you?** Live Agent helps us to centrally resolve requests through a variety of communication channels. **Official Response from Quality Unit:** > Hello there! Thank you for your feedback on LiveAgent :) Glad to see that our product is helping you to manage all customer communications channels. As for any functions that you want to be implemented, feel free to reach out to our 24/7 customer service for assistance. We'll be happy to help. - LiveAgent Team ### 21. Great tool, which decreased our response time to our customer! **Rating:** 4.5/5.0 stars **Reviewed by:** Jan O. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about LiveAgent?** Stability, responsiveness and also it´s very easy to use for every member of our team. You do need long training for new members of your team. **What do you dislike about LiveAgent?** One thing I dislike about this solution is the response time of LiveAgent to address some issues. They address everything, but sometimes it takes longer. **What problems is LiveAgent solving and how is that benefiting you?** The magic of this tool is to track and solve issues with ease. It allowed our team to help our customers better. **Official Response from Quality Unit:** > Hello Jan, many thanks for your kind and honest feedback. We are thrilled to hear that you and your team find it easy to use LiveAgent and that it made it more efficient to help your customers. As to the response time of our team, we are trying to answer everyone within 24 hours, however, if there is an urgent issue related to the key features that your team works with, please contact us via chats on our website so that one of our support members could assist you straight away. ### 22. Works good **Rating:** 5.0/5.0 stars **Reviewed by:** JASON G. | Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about LiveAgent?** User friendly. It has been really easy to set up **What do you dislike about LiveAgent?** The user interface is kind of ugly. I wish the notifications where better then a ticket is responded to. **What problems is LiveAgent solving and how is that benefiting you?** Being able to have all requests in one centeralized location. **Official Response from Quality Unit:** > Hi Jason! Thank you for your 5-star review! :) We are glad to see that you find LiveAgent user friendly. As for the interface, you can adjust your theme in settings. If you need any assistance, please reach out to our 24/7 customer service via chats or email. We will be happy to assist. - LiveAgent Team ### 23. My Total Wellness - Live Agent Customer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny P. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about LiveAgent?** Ease of use, terrific interface, lightning fast solutions to our issues **What do you dislike about LiveAgent?** Nothing. Honest answer - haven't found a flaw! **What problems is LiveAgent solving and how is that benefiting you?** Just awesome communication with the customers. Love the forwarding and mailbox features **Official Response from Quality Unit:** > Hi Johnny! Thank you very much for your feedback and a 5-star review! :) Happy to have you with us! - LiveAgent Team ### 24. A help desk resource with great features and excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Mateusz T. | Digital Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about LiveAgent?** I love LiveAgent, it literally allows us to have our email, support ticketing system, live chat and even social networking in one place, it's really awesome and flattering to our organization. LiveAgent is easy to use, the adaptation to the software has been quite fast and their support team is excellent; we are very satisfied with this acquisition. **What do you dislike about LiveAgent?** The implementation of the program is a little clumsy and complicated, it was the only unfavorable thing I found, otherwise everything has been excellent. **Recommendations to others considering LiveAgent:** LiveAgent is a tool that I could easily recommend, its user interface is not complicated, it is easy to configure and has everything you need to improve the quality of internal support and create greater outreach to customers through digital channels. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent has helped us to better organize our mailbox, its live chat feature has helped us to connect more easily with our customers and its ticketing system has been useful to improve the quality of our technical support and responsiveness to customers. Assigning emails to different users and even departments has helped us to work in a more organized and productive way. **Official Response from Quality Unit:** > Hello Mateusz! Thank you for your feedback! :) We are happy to see that LiveAgent is helping you to organize your customer communications and that it has been an improvement to your company. Remember, our 24/7 Support is here for you in case you need anything. - LiveAgent Team ### 25. Great ticketing system! **Rating:** 4.0/5.0 stars **Reviewed by:** Storm W. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** Love the reports I can pull with ease; just an all-round good ticketing platform **What do you dislike about LiveAgent?** Answered tickets sometimes get "lost" in amongst the pile of tickets **What problems is LiveAgent solving and how is that benefiting you?** N/A **Official Response from Quality Unit:** > Hello Storm, thanks a lot for your kind and honest review. We are happy to see that you have been satisfied with our solution and the reports it offers. Did you know that you can create a filter to see just the tickets that have been already answered? That way you would see them all in one place. Feel free to start a chat with us 24/7 on our website in case of any questions :) ### 26. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** frank h. | Online specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about LiveAgent?** The experience our helpdesk worker has when talking to customers is just as we would like it to be. **What do you dislike about LiveAgent?** not really any dislikes. maybe the ''add-ons'' as there are way to many seperate things you can activate/buy, not a fan of that. **Recommendations to others considering LiveAgent:** Not really any advice, i do believe it's the best bang for buck currently out there. **What problems is LiveAgent solving and how is that benefiting you?** it's solving the issue's that we had with Zopim/Zendesk chat **Official Response from Quality Unit:** > Hello Frank, thank you very much for your kind feedback! We are thrilled to hear that LiveAgent meets your expectations. As to the add-ons, it was not possible to buy them in the past but there were many customers that wanted just one feature from the All-Inclusive plan and that is why we made a decision to give them an option to purchase an add-on. If you do not need them, you can just easily remove them in the My Account section. Feel free to start a chat with our support team on our website whenever you have any questions! :) ### 27. I use it for work. For now I am really satisfied. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** It is very good that several people can use it at the same time and that I can tag my email on me. **What do you dislike about LiveAgent?** For now I like every part of this email. **What problems is LiveAgent solving and how is that benefiting you?** Like I said it is very good for our company that we all can use email at the same time. We also can see what someone else wrote to customer. **Official Response from Quality Unit:** > Hello there! Thank you for your 5-star review :) - LiveAgent Team ### 28. Simply effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about LiveAgent?** Easy to navigate UI. Robust features make communication with users quick and efficient across our support team. **What do you dislike about LiveAgent?** Noisy Web UI when using Call Center feature **What problems is LiveAgent solving and how is that benefiting you?** Offering a unified platform for our CS team members to interface with end users of our product. **Official Response from Quality Unit:** > Hello There! Thank you for your feedback! We're glad to hear that you find LiveAgent to be efficient and user-friendly. Our UI team is constantly striving to provide the best possible experience for our users, and we're glad that you've found our software to be up to par. - LiveAgent Team ### 29. I use it for work and I think that it's quite good for everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** If there are more people signed in, you can transfer it to anybody. I like it because it's easy to use and you can check anything very fast. **What do you dislike about LiveAgent?** For now I do not have any dislikes, everything is ok. **What problems is LiveAgent solving and how is that benefiting you?** I write emails and check with support and customers about items that we sell and solve many problems in this way. **Official Response from Quality Unit:** > Hello :) Thank you for sharing your feedback. We're always happy to see that LiveAgent is helping our customers! Should you need anything, our 24/7 support is here for you :) - LiveAgent Team ### 30. Not the biggest fan **Rating:** 3.5/5.0 stars **Reviewed by:** Karen C. | Marketing and Client Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about LiveAgent?** I was referred to LiveAgent at work from our developers because we needed a chat system. We decided to switch from our previous provider. I think if we needed it for customer service, it would work great. What I did like was that we were able to integrate it with Slack! That was a bonus for sure. I liked getting notifications that let me know when I got a new lead and if more than 5 minutes had passed without a response, it would let me know! **What do you dislike about LiveAgent?** Not too good for a chat system. I don't particularly appreciate that it logs you out after X amount of time of non-usage. I preferred if it was kept open for at least a whole day before logging me out. I also do not like that we cannot see where someone has come through to find us (referral) - for example: did this person find us on Google? Bing? A directory? We had no insight information. **Recommendations to others considering LiveAgent:** Make sure you are constantly on it so it does not log you out. **What problems is LiveAgent solving and how is that benefiting you?** We are communicating with leads. No benefits, really. **Official Response from Quality Unit:** > Hello Karen, thank you for your honest feedback. We are sorry to hear that you were not satisfied with LiveAgent. LiveAgent by default is not supposed to log you out at all. If you were being logged out regularly, it might have been caused by your browser settings. Are you perhaps using any browser extension that is suspending the inactive tabs for you? Anyways, feel free to contact our support team via chats on our website or via email at support@liveagent and we will be happy to look into this and find out why this was happening to you. As to seeing where your customers come from, feel free to send us via email how exactly do you imagine it should work. Our livechat is basically just a JavaScript code that you can place on any website/page where you want to offer the chat support. Within the livechat feature you are able to track the movement of your customers on your website. However, to find out how your customers found out about you and got to your website, you would have to use a different software since LiveAgent is only a help-desk software focusing on features such as emails, chats, calls, etc. -LiveAgent Team ### 31. Outstanding help desk solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** LiveAgent offers a wide variety of services for a reasonable price. Most goals can be accomplished via system tools and business rules. It is nice and easy in tracking staff performance. **What do you dislike about LiveAgent?** Lack of variables to use for email templates, it would be nice to see more variety here. Support can also improve by replying in a faster manner and being more knowledgable about its own product. **Recommendations to others considering LiveAgent:** Give it a chance, really good helpdesk solution **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is a great ticketing system for managing a large amount of incoming and outgoing communications. Besides, it provides powerful customization tools for own knowledge base. **Official Response from Quality Unit:** > Hello There! Thank you for sharing your feedback! Happy to see that LiveAgent is helping you manage your communications. As for our customer service, was there anything particular that you were unable to resolve in a timely manner? - LiveAgent Team ### 32. Live Agent 1st pass **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about LiveAgent?** unified communication across tickets, chats, and phone. **What do you dislike about LiveAgent?** A bit confusing how some features interact especially with outside vendors **What problems is LiveAgent solving and how is that benefiting you?** Bringing chat, ticketing, and phone support into a unified system allows all correspondence to be viewed in one place. Also the ability to see how busy agents are across all the communication methods. ### 33. We are just testing the software, but it's very impressive, I totall recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about LiveAgent?** Easy interface and translated to our clients native language. **What do you dislike about LiveAgent?** A bit complicated for two of our colleagues. **What problems is LiveAgent solving and how is that benefiting you?** We received a lot of emails from different clients about problems and requests, and this is an easy way to manage these. **Official Response from Quality Unit:** > Hi Adam, Thank you for your feedback. It's great to hear that you have been satisfied with LiveAgent throughout the testing period. Remember, we offer 2/7 support via chat and email so don't hesitate to contact us and our team will be happy to assist your colleagues with the set-up and with any questions. Stay safe and take care! -LiveAgent team ### 34. Live Agent and Ladesk are the Business **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** I like the permanent link on all web pages so that customers can raise queries. **What do you dislike about LiveAgent?** I cannot remove the flag when I want to on non-sales pages. **Recommendations to others considering LiveAgent:** Try the free version for small businesses. It may be all you need. **What problems is LiveAgent solving and how is that benefiting you?** Feedback from customers while in the purchasing process **Official Response from Quality Unit:** > Hi David! Thank you for your review! - LiveAgent Team ### 35. Best customer experience software **Rating:** 5.0/5.0 stars **Reviewed by:** Ella M. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** LiveAgent is a simple and user-friendly software **What do you dislike about LiveAgent?** very rarely the ticket is lost so I use the ''postpone'' function to see the answer **What problems is LiveAgent solving and how is that benefiting you?** It saves time and I like things in order :) agents..social media..customers.. **Official Response from Quality Unit:** > Hello Ella! Thank you for your 5-star review! :) - LiveAgent Team ### 36. Liveagent as internal Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about LiveAgent?** The customizability is great. The landing page for the users was easy to create, the designs are modern and absolutely great. **What do you dislike about LiveAgent?** We found a bug which we sent to the developers. It took a few days, but the bug was resolved. **What problems is LiveAgent solving and how is that benefiting you?** We previously had the problem, that the tickets we had in our old system, were often unreliably sent to us. LiveAgent on the other hand is perfectly reliable **Official Response from Quality Unit:** > Hello, Thank you very much for your review. We are happy to hear that you have been satisfied with the reliability of LiveAgent and the benefits it brings to your everyday work life. You can always reach out to our team in case of any questions or issues - we are available 24/7! -LiveAgent team ### 37. Very good Support and product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about LiveAgent?** The Automations you could use to order all tickets **What do you dislike about LiveAgent?** Some overlays based on the browser are not correctly. **What problems is LiveAgent solving and how is that benefiting you?** The Person who was all the time resend tickets can do other stuff right now. **Official Response from Quality Unit:** > Hello, Thank you for your review! We are glad to hear that LiveAgent's automation helps you to manage your messages/tickets. Just know that our support team is here for you 24/7, so feel free to reach out to them whenever you have any questions either via chats on our website or via email at support@liveagent.com! :) - LiveAgent team ### 38. Excellent software, support very helpful and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dirk B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about LiveAgent?** Very stable software, useability excellent **What do you dislike about LiveAgent?** almost every feature we need is included, some details could be further developed **What problems is LiveAgent solving and how is that benefiting you?** Knowledge database, user support forum, live chat and live aid **Official Response from Quality Unit:** > Hello Dirk, thanks a lot for your kind review. We are excited to have you with us! Feel free to share your ideas regarding the details that could be further developed with our support team via chats on our website. They will be happy to assist you or pass the suggestions further to our team :) ### 39. A more than correct product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about LiveAgent?** Everything was clear and well placed. The documentation was concise. You can start working with it quickly. **What do you dislike about LiveAgent?** The esthetics choice may be too much. The free period trial is pretty short. **What problems is LiveAgent solving and how is that benefiting you?** Easying communication with our clients/users and centralizing issues and data. **Official Response from Quality Unit:** > Hello! Thank you for your review of LiveAgent :) We're glad to hear that you've found the software to be helpful to manage your customer communications. If our current trial period isn't giving you enough time to test LiveAgent, we'll be happy to extend your trial for more days. Simply reach out to our 24/7 customer service at the end of the trial period. -LiveAgent Team ### 40. Has most ticket software features, but sometimes misses the mark **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** Tagging - being able to know what an ticket relates to and how often it may be happening to help prioritize top issue. **What do you dislike about LiveAgent?** It's Clunky- there are a lot of analytics feature s that feel like they're missing; and that it's not hipaa compliant **Recommendations to others considering LiveAgent:** Make sure you understand all the automatic features **What problems is LiveAgent solving and how is that benefiting you?** Mostly account issues/general info about our product **Official Response from Quality Unit:** > Thank you very much for taking the time to give us your feedback. We are sorry to hear that the tagging capabilities weren't more transparent however we do have numerous ways to utilize the tagging tool into a reporting function. From there you can view back to back reporting of these custom tags. Our technical and sales team are available 24/7 and would be more than happy to show you how to utilize this feature in depth. - LiveAgent Team ### 41. Chats, calls and case details, all under one roof **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about LiveAgent?** LiveAgent allows users to access and update all aspects of a given customer account. The built-in chat functionality is streamlined and easy to use. **What do you dislike about LiveAgent?** The chats time out after 5 minutes of inactivity and disconnect the user. That means that if they receive a call or distraction at the other end, they need to fill out the fields and start again. We're in the process of checking our options here. **What problems is LiveAgent solving and how is that benefiting you?** Having all aspects of a CMS under one roof is highly efficient and effective. Our previous process involved logging into several different apps and copying/pasting between them. Notes are now clear and concise, with visibility to anyone that needs to access account details and contact notes. **Official Response from Quality Unit:** > Hello there, thank you very much for sharing your kind and honest feedback! :) As to being logged out, it might be caused by the browser automatically suspending the tab. Feel free to contact our 24/7 support team via chats on our website and we'll be happy to show you how to resolve this issue! :) - LiveAgent team ### 42. broad functionality covers all our help desk needs in one application **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | IT Consultant & Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about LiveAgent?** The onboarding process was very professional. Setting up live agent desk was fairly straightforward and when I had an issue connecting the system to my word press website, I had a support person from chat help me. The person from Support Chat was very quick to answer and very professional and his help he looked into my system to set up the API keys correctly and had everything running for me in 15 minutes. I was really astonished at the great service. The functionality this package offers is mind blowing for our needs as medium size business! It was very easy to link my social media accounts, emails and set up a chat support system that shows up on my website and allows me to help my customers through a web browser or through my iPhone from anywhere in the world. I’m impressed! **What do you dislike about LiveAgent?** The online documentation could be a bit more extensive. **Recommendations to others considering LiveAgent:** Do not hesitate to contact support, as they are excellent. **What problems is LiveAgent solving and how is that benefiting you?** We can centralize support for customers coming through 7 different email addresses and chats in different languages into one single system. Our remote help desk team can work together to support our customers as if they were all sitting in the same office. ### 43. Fast and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about LiveAgent?** The software feels cohesive and intuitive. Customer support was very fast and helpful. **What do you dislike about LiveAgent?** Call center support is only available in the most expensive package. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent combines all our customer support channels into one place. **Official Response from Quality Unit:** > Thank you for your kind and honest review. We are excited to hear that you have been satisfied with our support team and that the whole software feels cohesive and intuitive. You know where to find us should you need anything! :) ### 44. Easy to use with lots of useful features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about LiveAgent?** Variable features, user friendly, easy to organize messages from different channels. **What do you dislike about LiveAgent?** Solving issues can take longer than we would like. **What problems is LiveAgent solving and how is that benefiting you?** Messages from different channels in one place, easy to search, good for statistics and checking productivity or work done by agents. **Official Response from Quality Unit:** > Hello, Thank you very much for your feedback. We are pleased to hear that you have been satisfied with LiveAgent and that it has helped you with organizing tickets from various sources. Keep in mind that we provide 24/7 support via chat and email so don't hesitate to contact us in case of any issues and we will be glad to assist you! -LiveAgent team ### 45. It was very good, and the team was available all the time. **Rating:** 4.5/5.0 stars **Reviewed by:** Nehaya A. | W, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about LiveAgent?** The cooperation from the team and our buisness. **What do you dislike about LiveAgent?** Nothing, all the services were good and fit. **Recommendations to others considering LiveAgent:** Thank You **What problems is LiveAgent solving and how is that benefiting you?** Contacting Customers. **Official Response from Quality Unit:** > Hello Nehaya! Thank you for your feedback :) - LiveAgent Team ### 46. Self-service done right **Rating:** 4.5/5.0 stars **Reviewed by:** Cory B. | Co-founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about LiveAgent?** Our customers require help 24/7 all year round, but we could not meet this request as we work standard business hours. Having an integrated knowledge base has solved a lot of our problems. If our customers require service at any point in time, they can search for it in the customer portal. Another great feature is the offline contact form. This way, customers can send us their inquiries and even select the department or specific agent they wish to contact. Once we are back online, our team knows exactly how to help and get back to the customers with the answers ready. **What do you dislike about LiveAgent?** Set up wasn't as easy as we thought, and we had to contact customer support multiple times. Lucky for us, they were super helpful, which is always a positive. **Recommendations to others considering LiveAgent:** Just do it! **What problems is LiveAgent solving and how is that benefiting you?** We were dealing with a massive volume of emails and requests, putting pressure on our customer support to manage and meet their KPIs. Adding FAQs, technical guides, forums, and articles into the customer portal turned it to our benefit and we have been able to decrease our volume of emails to a much more manageable level. Not to mention the option to create several different knowledge bases for our product categories. **Official Response from Quality Unit:** > Hi Cory, Thanks a lot for your kind feedback. We are happy to hear that LiveAgent helped you provide amazing customer care all around the clock. Remember, our support team is available to assist you 24/7 in case of any questions or issues! ### 47. Eay to use and very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jozef V. | Founder of Facelist.sk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about LiveAgent?** Its easy to work with it for everyone in our team **What do you dislike about LiveAgent?** Couldn't fin anything that i dislike. If there was something i did not understand, their support was very helpful. **What problems is LiveAgent solving and how is that benefiting you?** Customer service, help desk **Official Response from Quality Unit:** > Hello Jozef! Thank you for sharing your feedback with us! We are glad to see that our support was helpful. Should you need any further help with LiveAgent, we are here 24/7 via chats or email. - LiveAgent Team ### 48. Live Agent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gregg A. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about LiveAgent?** The first tie I sent in a support request, I received an answer within the first 45 minutes **What do you dislike about LiveAgent?** If I had to say anything, it would be that I had to search a little more than I would typically have to finally find the support email address, as a chat would not have been the best for what I needed, and I may have missed it on the first page at liveagent.com, and that most initial responses are with the canned messages directing you to their on-line links, I typically check on-line help first and then reach out to support so sometimes I feel agents do not really "read" between the lines **Recommendations to others considering LiveAgent:** Make sure this meets your needs and do the research **What problems is LiveAgent solving and how is that benefiting you?** Solving some setup issues that are not as clear as I would have liked in their tutorials and youtube videos. Most are good and can solve most cases, but the more in-depth ones are a little harder to research on-line and not always there **Official Response from Andrej Csizmadia:** > Hello Gregg, thanks a lot for your honest review! We do offer a 24/7 customer support via chats on our page. There is always a chat button at the right bottom of our website. Feel free to click on it at anytime and start chatting with our support team. In case you would rather email us, you can find our email address at the Contact section of our website - support@liveagent.com. I am sorry to hear you had difficulties finding our email address. I will definitely pass your feedback to our marketing team to perhaps change the location of our email address to make it more visible. You know where to find us should you have any questions! :) ### 49. Great platform for connecting with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about LiveAgent?** LiveAgent is simple to use and allows us to connect with our website visitors from multiple platforms, 24/7, ensuring that we don't miss any potential customer opportunity. **What do you dislike about LiveAgent?** You do need to have someone with a bit of programming to help you out for adding chat buttons, but I think that's unavoidable. **What problems is LiveAgent solving and how is that benefiting you?** We are now able to chat with potential customers in real time, increasing our business and keeping our sales reps busy and more productive. The warm leads are great for closing. **Official Response from Quality Unit:** > Hi Adrian! Thank you for taking the time to give your feedback. It's great to see that LiveAgent helps you to communicate with customers and close leads :) We hope our product will keep your business growing! - LiveAgent team ### 50. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** Most helpful is search, postpone option, insert tag and transfer. **What do you dislike about LiveAgent?** I wish that there was an option for coloring emails. It would help to separate already-read emails. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent helping us sort emails. **Official Response from Quality Unit:** > Hello, Thank you very much for your review. It's great to hear that you have been satisfied with LiveAgent and the benefits it brings to staying on top of your emails. While you are not able to color emails, you can create filters for different ticket states to keep them separate. Feel free to contact us in case of any questions regarding this - we are available 24/7 via chat and email! -LiveAgent team ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A38%3A29+-0500&secure%5Bsession_id%5D=ebf72e77-7ad4-4040-a8eb-0e48e73e048a&secure%5Btoken%5D=78de907d2664b5223f4857d41cca28f8b5f629ce760009c7179c33c06027b8ef&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)