--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ![Doug L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug L.") DL Doug L. Co-Owner. Web Video Production & Information Marketing. Business Development. Entrepreneur. Small-Business (50 or fewer emp.) 4/11/2022 "AI Enhanced Features Being Added Regularly" 4.5/5 What do you like best about LiveAgent? UPDATE: I appreciate that LiveAgent is regularly building AI features into the platform. This really should be a "given" in any Saas platform these days, but the truth is, many platforms just don't update fast enough. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? More baked in integreations with Microsoft 365 ecosystem. Review collected by and hosted on G2.com. Recommendations to others considering LiveAgent: Solid platform worth a look. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? More efficient and effective customer service. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-6495453/official_response/edit) Hello Doug! Thank you very much for your time to write us a review! We are glad to see that LiveAgent is making your customer service more efficient :) - LiveAgent Team 4/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tim T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim T.") TT Tim T. Founder - Director Small-Business (50 or fewer emp.) 3/5/2020 "New AI features" 5/5 What do you like best about LiveAgent? The new AI features are an awesome addition to the LiveAgent product. This will save so much time and allow for very quick customer service replies. The speed of setting this all up has improved by a good margin too. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Nothing at the moment that I can see. I'm happy with the product still. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? I can attend to customer issue or sales questions while out and about so I never miss them. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-4139799/official_response/edit) Hi Tim, thank you very much for your review! It's great to hear that you appreciate the new AI chatbot feature, and we hope that it will serve you well for a long time to come! :) - All the best from the LiveAgent team 5/20/2025 Validated ReviewerSource: Organic YN Yesha N. Owner/Beauty Stylist Small-Business (50 or fewer emp.) 2/7/2025 "Good platform" 3.5/5 What do you like best about LiveAgent? I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It helps to get all my client requests are in all my networks so I don't miss any request. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10810845/official_response/edit) Hey Yesha! Thanks for your feedback. Glad you like how LiveAgent connects everything in one place! - The LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Mario R. Director of Collections Small-Business (50 or fewer emp.) 2/7/2025 "Live Agent worked very well and easy to use." 5/5 What do you like best about LiveAgent? The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I have used the service for 3 weeks, So far I have not seen anything I disliked. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The service allowed us to solve our customer service issues. It allows us to help our customers in real-time. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10809877/official_response/edit) Hey Mario! Thanks for sharing your experience. Real-time customer service can be a game-changer! If anything comes up as you continue using it, feel free to reach out. - The LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller IP Igor P. Sales Operations Manager Computer Software Mid-Market (51-1000 emp.) 8/2/2024 "With LiveAgent we are able to meet the needs of my customers" 4.5/5 What do you like best about LiveAgent? By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? With LiveAgent we manage all aspects of social media and any channel that allows us to communicate with customers; for example, we respond to live web chats, emails, phone calls and mentions in social media posts. Without a doubt, it is the complete tool I would suggest supporting your customers. With it, we can respond to customers' questions and concerns right when they visit our website. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9956776/official_response/edit) Hi Igor, We're glad to hear that LiveAgent meets your customer support needs so well. We're here 24/7 if you ever have questions or need assistance. Keep up the great work! :) - The LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AK Aleksandra K. Web Designer Information Technology and Services Mid-Market (51-1000 emp.) 8/2/2024 "We can simplify a lot of the customer service processes" 5/5 What do you like best about LiveAgent? It has helped us streamline our customer interactions across multiple channels, including email, social media, and live chat. With its many built-in communication channels, it facilitates one-on-one conversations with customers to increase service sales; the ticketing system's internal notes and comments feature keeps everyone in the loop, which improves collaboration and reduces the likelihood of miscommunication; and it works flawlessly with any website. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they're not always easy to see, which slows down response time. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? With LiveAgent, we have seen remarkable results, including an increase in sales and an improvement in our ability to communicate with customers and each other. Its comprehensive analytics and reporting capabilities provide detailed insight into support team performance and customer inquiry patterns. We have achieved a lot of positive things, the live chat feature is fantastic and it has really made our working day more efficient. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9956469/official_response/edit) Hi Aleksandra, Great to hear that LiveAgent has helped to improved your team's communication. For the notifications issue, check if adjusting the notification settings in your configuration helps. If you have specific feature enhancement needs, feel free to reach out to us 24/7. - The LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian J.") BJ Brian J. owner/operator Small-Business (50 or fewer emp.) 2/1/2025 "I tested this product for 2 weeks and it was extremely beneficial.No brainer. It's a yes from me!" 4/5 What do you like best about LiveAgent? The integration and the ease of use. The UI and UX are very easy to understand intuitively. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It is very helpful the way that it onboards you to the product. It makes getting started very simple and welcoming. I guess if I wanted to pick a downside which I didn't really notice at the time I could say customization. Just because everything can be customized more. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Customer contact generation and customer service which I do not have enough man power for at the moment. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10789059/official_response/edit) Hey Brian! Thanks for the great review. Glad to hear LiveAgent's ease of use and onboarding made things simple for you. Customization is always something we’re working on improving—feel free to share any specific needs! Also, happy to hear it’s helping with customer service when manpower is tight. - The LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AK Aga K. Marketing Expert Media Production Mid-Market (51-1000 emp.) 6/25/2024 "Meet customer expectations and deliver great service with LiveAgent" 5/5 What do you like best about LiveAgent? It works seamlessly, facilitates fast multitasking, allows you to edit information easily and provides instant access to any type of ticket you may need. The ability to merge multiple tickets into one has been its clincher; this eliminates the need to respond to multiple tickets simultaneously and provides a single point of contact. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I've managed to make it work for me by tweaking the parameters to create highly successful automations. However, getting there requires some work and learning the ins and outs of the platform. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Implementing LiveAgent has greatly improved support management. We have found it to be really beneficial; in fact, it has done more than just solve a problem; it has greatly improved the efficiency of our online ticketing and support system. It is ideal for channel management. The more advanced version you subscribe to, the more customization options you have. They also offer a 30-day trial period where you can test the product and compare it with other versions. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9829237/official_response/edit) Thank you for your review Aga! We’re glad LiveAgent meets your needs and makes support management easier. We understand there’s a learning curve, and we’re working every day to make LiveAgent simple to use, yet keep it feature rich. If you encounter any issues or need any help, we are here for you 24/7 via chats and email. Thanks for choosing LiveAgent! - The LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cristian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian M.") CM Cristian M. Director Consulting Small-Business (50 or fewer emp.) 11/18/2021 "Impressed Integration for the Price" 4/5 What do you like best about LiveAgent? Outstanfing set of features at great price. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The Web App still reloads too many times and is really annoying. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Chat with clients and have a omnichannel presence. Plus Customer Service is a bliss with the mobile app. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-5132848/official_response/edit) Hi Cristian! Thank you for your time to review LiveAgent :) We are aiming to cover as many messaging apps and communication channels as possible. Much more coming soon! Should you have any questions, feel free to contact our support. Available 24/7. - LiveAgent Team 4/25/2025 Validated ReviewerSource: Seller invite ![Arlaena W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arlaena W.") AW Arlaena W. Order Entry Rep Restaurants Small-Business (50 or fewer emp.) 12/14/2021 "LiveAgent Review" 5/5 What do you like best about LiveAgent? Fast and efficient turnaround with customer support team. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I wish I could use it with Android or Google Chromebook. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Live chat is easier and I am able to get my questions and issues resolved quickly. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-5201032/official_response/edit) Hello Arlaena, thank you for your feedback! We are thrilled to see that you are happy with LiveAgent and its Salesforce integration! As to status being changed to offline, perhaps your browser is automatically suspending the tab if it is not active? Feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter :) 4/25/2025 Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Snowflake worth the per-query cost for a small data team?](https://www.g2.com/discussions/is-snowflake-worth-the-per-query-cost-for-a-small-data-team)[What's the most recommended customer success platform for SaaS companies](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods) [Which breach and attack simulation vendors provide the best implementation guidance and adoption support so a security team does not buy a platform that sits unused because nobody got trained?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-provide-the-best-implementation-guidance-and-adoption-support-so-a-security-team-does-not-buy-a-platform-that-sits-unused-because-nobody-got-trained%20)[Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)