--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ![Cihan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cihan C.") CC Cihan C. Co-owner Small-Business (50 or fewer emp.) 9/18/2025 "Very trustworthy" 5/5 What do you like best about LiveAgent? I liked the possibilities mostly that i can connect with 3cx Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Nothing really honestly i would recommend it Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? CRM and making phone calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Moran G. Mobile Marketing Lead Consumer Services Mid-Market (51-1000 emp.) 12/4/2024 "Eliminated delays in responding to customers across all channels from one center" 5/5 What do you like best about LiveAgent? LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent gave us an advanced center to receive inquiries from all possible channels, improved our ability to direct responses correctly, and eliminated response delays. The service robot enabled us to enhance the value of self-service and answer common and repeated inquiries efficiently. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-10606647/official_response/edit) Hey Moran, Thanks for your feedback! Great to hear how LiveAgent has improved your customer service :) Should you have any questions or suggestions, feel free to reach out 24/7! - The LiveAgent Team 4/27/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Musyani M S. Administrator Small-Business (50 or fewer emp.) 8/13/2025 "Using LiveAgent" 5/5 What do you like best about LiveAgent? Simple to use. Easy to naviget. Quick support Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Havent fount anything yet. Have been using it this year Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? No problem. They have been very helpful in the setup and configuration Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-11537539/official_response/edit) Hello Musyani, thank you very much for your review! We're happy to hear that you have been satisfied with us so far. :) Remember, we are here for you 24/7 in case you need our assistance again! - All the best, the LiveAgent team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") GF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 12/18/2025 Guest users or non-business users of the software, not included in G2 scores. "Effortless to Use with Outstanding Support" 4/5 What do you like best about LiveAgent? I appreciate how easy it is to use, and I find it to be an excellent support system. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? At times, it can be somewhat difficult to use or feel a bit overwhelming. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It has been useful for assisting with customer support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![VERVASI s. r. o. .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VERVASI s. r. o. .") V VERVASI s. r. o. . CEO Small-Business (50 or fewer emp.) 6/9/2025 "Smarter email management" 5/5 What do you like best about LiveAgent? LiveAgent helps us process a large number of emails from our customers. Thanks to it, we are able to delegate tasks better within the team. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There is nothing that bothers us about LiveAgent. We are very happy with it. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The biggest challenge for VERVASI® was the large volume of emails from clients, in which the team often got lost. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-11273698/official_response/edit) Hello, thank you very much for your review! We're glad that LiveAgent helped you manage your email communications more efficiently! Thank you for your continuing support. :) - Best, team LiveAgent Current UserValidated ReviewerSource: Organic ![Jorge N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge N.") JN Jorge N. CEO Small-Business (50 or fewer emp.) 5/2/2025 "Exceptional Ticket Management Software" 4.5/5 What do you like best about LiveAgent? A major advantage of the system is how quickly and effortlessly it can be implemented. On top of that, the customer support is exceptionally helpful and responsive Review collected by and hosted on G2.com. What do you dislike about LiveAgent? One area that could be enhanced is the integration with the WhatsApp Business API, especially to enable better interaction between LiveAgent’s internal triggers and WhatsApp message delivery Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent is an easy-to-implement solution that connects all of a company's digital assets, enabling a unified communication strategy and streamlined customer service procedures Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9406648/official_response/edit) Hi Jorge, thank you very much for your positive review, as well as for your feedback regarding what we could improve. We appreciate it a lot! :) It is a pleasure to hear that you are happy with LiveAgent overall, and as you pointed out yourself, our helpful customer service is happy to assist you any time, should any issues appear! - All the best from the LiveAgent Team! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shweta J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shweta J.") SJ Shweta J. Research Associate Mid-Market (51-1000 emp.) 8/15/2025 "Best Customer Support Experience" 4.5/5 What do you like best about LiveAgent? It gives us clear picture of reports like how we’re doing with our customers. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I don’t feel it’s mobile friendly, mostly designed to work in desktop. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The kind of business we have definitely needs a customer satisfaction and resolution software to connect with customer manually one by one really takes a lot of time buy LiveAgent really helps a lot. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-11552072/official_response/edit) Hello Shweta, thank you very much for taking the time to review us! It's great to hear that we are helping your team save precious time, our automation and AI features really work wonders! ;) LiveAgent's full potential is best utilized in a desktop setting, but we are providing a mobile app for the sometimes necessary on-the-go customer support. Your thoughts on mobile-friendliness have been noted and will be passed on internally. - All the best, the LiveAgent team Validated ReviewerIncentivizedSource: G2 invite ![George V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George V.") GV George V. Owner Small-Business (50 or fewer emp.) 4/11/2022 "Bittery sweet" 4.5/5 What do you like best about LiveAgent? The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us! Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The need to organize support for our clients. A robust solution for both tickets and live chat, all in one place. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-6494075/official_response/edit) Hello George! Thank you very much for your feedback on LiveAgent :) If you experience any issues during migration, please conctact our 24/7 support for assistance. We'll be happy to help! - LiveAgent 5/6/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Thabo Kenneth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thabo Kenneth M.") TM Thabo Kenneth M. Company Owner Small-Business (50 or fewer emp.) 9/22/2025 "It is easier to use and the price is competitive for the features it has" 4/5 What do you like best about LiveAgent? Its ticketing system compatibility and seamless workflow Review collected by and hosted on G2.com. What do you dislike about LiveAgent? navigation takes time for a first timer to understand Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It solves our Helpdesk and live chat from our website Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MF Michal F. Broker Small-Business (50 or fewer emp.) 9/19/2025 "I always had a good mood when i was in touch with live agent" 5/5 What do you like best about LiveAgent? Experiences and how Fast they can fix the problem Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Nothing what i can say.......... for real Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? I ely dont know now but no benefits yet Review collected by and hosted on G2.com. 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