--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Social media Account Manager Marketing and Advertising Small-Business (50 or fewer emp.) 8/13/2024 "Enhance our presence on social media, and turn it into a permanent service center" 5/5 What do you like best about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Liveagent enabled us to control social media, and benefit from it in creating new opportunities. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9997882/official_response/edit) Hi Dina, Glad to hear you find LiveAgent effective in managing your social media! If there's anything more we can assist with to improve your experience, feel free to reach out to our support team anytime. - The LiveAgent Team 5/8/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") UI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 12/17/2025 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" 3.5/5 What do you like best about LiveAgent? The overall process of going from setting up my account to having the ability to take calls and create tickets was why I stuck with live agent. There were not an unreasonable amount of layers that needed to be worked through to get a functional platform in place. I have also been very pleased with the customer support via chat. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have also found that the apps have not been updated with the later versions of Android OS so some of our devices can't even use the mobile apps. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Our business needed a platform that would allow us to receive 24/7 service calls. Live Agent has allowed us to have a single phone number that can reach an available team member, which was our primary need. We also wanted a ticketing system that would record the calls or give us the ability to track callers and issues, and Live Agent delivers a solid platform for that. The bonus features for us are the ability to do live chat or video calls though our customer portal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Sourabh K. Operations Team Mid-Market (51-1000 emp.) 9/30/2025 "Real time customer support software for our business" 4.5/5 What do you like best about LiveAgent? I have been using Live Agent for over three years now, and one of the best features of this software is its ability to provide instant resolutions. The platform also offers live chat and email options for our clients, who often raise complain tickets through our website. Since, the software is entirely browser-based so, it can be accessed on various devices, whether iOS, Windows, or even Android phones. This versatility makes it highly scalable in our business Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The main challenge I encounter with Live Agent is its user interface, which feels somewhat outdated. It took more than 45 days to become familiar with all the features. Additionally, accessing the live chat function requires a PC or Windows device, making real-time chatting on Android phones quite difficult based on my experience. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Coming from a service sector business, I find Live Agent a valuable software for building a strong connection with our audience and clients. It enables us to provide instant resolutions to their concerns, which helps us maintain a positive company reputation. We always strive to ensure complete customer satisfaction even after our services are delivered, and Live Agent plays a key role in achieving this goal. Based on my experience, I would recommend it to other service providers and small startups as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Ryan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan R.") RR Ryan R. Senior Voice Implementation Engineer Small-Business (50 or fewer emp.) 5/10/2026 "Flexible Omnichannel Support Across Email, Chat, and Voice" 4/5 What do you like best about LiveAgent? Flexibility across email, chat, and voice interactions. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? We haven’t discovered it yet. We’re still setting up the system so it can detect related tickets. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? I use it to track my tasks, instead of relying on email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anshu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshu K.") AK Anshu K. Product specialist Mid-Market (51-1000 emp.) 9/25/2025 Guest users or non-business users of the software, not included in G2 scores. "Liveagent" 4.5/5 What do you like best about LiveAgent? Live agent is tool which can provide support to our customer of our organization 24/7 hours and it also take records of our customer information in the form support tikcet which are creating by liveagent when they are interacting with each other.It si easy to use any organisation to reduce our support man power. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Fisrt time implementation of this make some configurations releted issue and create confusion to use in daily basis. it require experience person for implementation in any organisation. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? while creating manual ticket and maintaining of each thing is defficult to handle it but using Live agent tool we can manage customer ticket and their information in our data base and act like ticketing tool. it can also provide support when no one is available to handle out customer , mostly in night we are using this to handle customer query. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 5/18/2026 "Affordable, Easy-to-Integrate, and Simple to Update" 4.5/5 What do you like best about LiveAgent? LiveAgent is affordable, easy to integrate, and simple to update when we need to make changes. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I’m unable to edit the formatting of an inserted table, and images added to an internal note don’t display directly; they show up only as attachments. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It offers a cheaper solution compared to other ticketing systems. Review collected by and hosted on G2.com. Show More 6/3/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 5/19/2026 "Clean, Easy-to-Use, and Affordable Ticketing with LiveAgent" 4/5 What do you like best about LiveAgent? LiveAgent is a clean and easy to use ticketing system, which is also affordable Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The AI function uses a US based AI model which makes it impossible for us to process PII. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Easy to use online ticketing, low learning curve for our employees, solid performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Furkan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Furkan K.") FK Furkan K. Contact centre associate Enterprise (\> 1000 emp.) 10/14/2025 Guest users or non-business users of the software, not included in G2 scores. "Effortless Customer Support, but Needs Faster Performance and a Smoother Mobile App" 4.5/5 What do you like best about LiveAgent? I really like how easy it is to manage all my customer conversations in one place. The interface is clean and simple, so even if you’re not super technology friendly you can learn to use it quickly. The live chat feature is fast and reliable and I love how I can switch between emails chats this is quite easy and cool feature, and tickets without losing track of anything. It honestly makes customer support feel way more organized and stress free for me. It helps me a lot while performing my personal and professional work. I started using this in Concentrix, there it helped me a lot while responding to the customers since there are many customers who we deal with on daily basis so it is not possible to remember the previous conversation but it does recall everything and helped me with the specific canned responses. Also it is super good to find out how I am doing so it also helped me check my scores such as average handle time, ticket resolution rate and customer satisfaction etc. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? LiveAgent is overall good but sometimes it feels a little slow when there are too many tickets open, and the mobile app could be smoother than it is. Also, there are a lot of settings which is great for customization, but it takes a bit more time to figure out everything in the beginning. Other than that, it’s been pretty good nothing else to report as dislike. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent has really helped me bring all customer communication into one place. Earlier I used to check emails, social messages, and chat separately which seemed as an headache sometimes — which got messy and time-consuming too. Now, everything is organized as tickets so it’s easier to respond quickly and keep track of past conversations. It’s also helped improve response time and overall customer satisfaction as nothings gets mixed up and becomes difficult as it makes things easier. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/30/2026 "LiveAgent Chat Agent: Comprehensive, Everyday Essential for Our Team" 5/5 What do you like best about LiveAgent? The LiveAgent Chat Agent is used by our team every day, and it is extremely comprehensive and useful to our customers and us. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Sometimes the platform can be difficult to navigate if you are looking for something specific. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent gives us a single platform for Live Chat and deploys our Knowledge Base. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") AW Verified User in Warehousing Small-Business (50 or fewer emp.) 4/24/2026 "Excellent Value, Great Customer Service." 4/5 What do you like best about LiveAgent? Pricing - It's difficult to find a comparable package with a low cost like LiveAgent. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Odd issues can occur from time to time that are automatically fixed within a short duration. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Centralizing helpdesk and support system for IT provided to multiple sub companies. Review collected by and hosted on G2.com. 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