--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveAgent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [(58 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [(48 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [(45 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [(42 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [(36 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [(12 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [(11 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [(10 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [(8 mentions)](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveAgent ##### 1. Ease of Use Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. [ See 58 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews) See Related User Reviews ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 2. Features Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. [ See 48 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you like about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating ##### 3. Customer Support Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. [ See 45 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813816&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ##### 4. Helpful Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. [ See 42 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812969&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Small-Business (50 or fewer emp.) 5.0/5 "A highly reliable service, saving you money while delivering superior customer support." What do you like about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A majo ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Small-Business (50 or fewer emp.) 5.0/5 "The ideal way to make us more efficient when responding to customer tickets." What do you like about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions ##### 5. Efficiency Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. [ See 36 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1812503&qs=pros-and-cons#reviews) See Related User Reviews ![Dina s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina s.") DS Dina s. Small-Business (50 or fewer emp.) 5.0/5 "Enhance our presence on social media, and turn it into a permanent service center" What do you like about LiveAgent? LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. Li ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you like about LiveAgent? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to co ### 5 Cons or Disadvantages of LiveAgent ##### 1. Learning Curve Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. [ See 12 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Client Support Management for Teams" What do you dislike about LiveAgent? The setup can be a little confusing to create forwarding and automations. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ##### 2. Missing Features Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. [ See 11 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ##### 3. Not Intuitive Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814300&qs=pros-and-cons#reviews) See Related User Reviews ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Small-Business (50 or fewer emp.) 4.5/5 "Affordable and Straightforward Support Solution" What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Enterprise (\> 1000 emp.) 3.5/5 "Easy to use Customer Care Tool with a few Added Bells and Whistles" What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. ##### 4. Steep Learning Curve Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. [ See 10 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813836&qs=pros-and-cons#reviews) See Related User Reviews ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "To ensure consistent customer communication across all our platforms from one convenient location." What do you dislike about LiveAgent? The only thing that took me a while to master was creating very detailed reports on customer data or journey details. There are so many options, and i ##### 5. Integration Issues Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. [ See 8 mentions ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814163&qs=pros-and-cons#reviews) See Related User Reviews ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB Hammad B. Mid-Market (51-1000 emp.) 4.5/5 "A complete ticketing solution" What do you dislike about LiveAgent? There is no such thing which we dont like about LA, however there is always a room of betterment, What we are expecting from LA; 1. When a resp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Smooth Setup and Great Support, But Mobile Apps Need Improvement" What do you dislike about LiveAgent? I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have al ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) JD Josh D. General Manager Small-Business (50 or fewer emp.) 2/21/2019 "Great features and benefits" 4.5/5 What do you like best about LiveAgent? Easy to implement and train on. Has all the features we need to run our ecommerce business. Highly recommend. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I wish it offered an integrated SMS feature to handle customers via phone chat. I wish we could integrate it with Magento 1. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We sell high end furniture so customers often have questions prior to purchase. This chat solution enables them to ask questions at their convenience. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-1807345/official_response/edit) Hi Josh, thanks for sharing your experience with LiveAgent. Glad to hear our platform makes implementation and training easy for your e-commerce business. We appreciate your recommendation! Noted on your feedback about SMS integration and Magento 1 compatibility. We're constantly working to enhance our features and will keep your suggestions in mind for future updates. Thanks again for your review. - LiveAgent Team 11/13/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 3/8/2024 "Good for small teams" 3/5 What do you like best about LiveAgent? I like the price for 1-2 agents and integration of calls + emails. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I don't like the price for bigger team and integration of social media (too many option missing, so it is not really usable). Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? To gather all helldesk channels in one place Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9400562/official_response/edit) Hey there! We're glad you're pleased with our pricing and the integration of calls and emails for smaller teams. However, we're sorry to hear the pricing for larger teams and our social media integrations didn't meet your expectations. Your feedback is crucial for us to improve. We're always working on enhancing our features, including social media integrations. If there are specific options you feel are missing, please let us know. We aim to provide a comprehensive solution for all support channels. For assistance or to discuss this in more detail, feel free to reach out anytime via chats or email. Best, - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michelle A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle A.") MA Michelle A. Small-Business (50 or fewer emp.) 9/15/2023 "Great product so far! Still trying out a few features" 5/5 What do you like best about LiveAgent? The ability for our team to have full control of how everything looks, functions, and best of all the ability to have our agents work directly with our potential customers. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Nothing so far. Things have been good. Salesforce Integration would be nice to be able to customize a little further, but our support team at Liveagent is working on this for us! Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Potential clients not getting in contact with us right away when they need help. Going on our website, leaving a request for a call, and then going unresponsive. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8621322/official_response/edit) Hello Michelle! We're thrilled you're enjoying LiveAgent :) We do offer Salesforce Integration, giving you further control and customization. You can learn more about it here: https://www.liveagent.com/integrations/salesforce/. Thanks for sharing your positive experience with us! - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Morgan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan F.") MF Morgan F. Agency Owner Small-Business (50 or fewer emp.) 10/13/2023 "Serves our needs for an eCommerce and Brick & Mortar Store." 5/5 What do you like best about LiveAgent? It's value-proposition for features compared to price. It serves our needs to handle email customer support while also letting our logisitic departments know what is going on. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? In a perfect world, it would integrate more into our other tech solutions but that's more of an extra bonus than a knock against LiveAgent. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We can better keep track of customer order issues and not be buried in email threads without using a solution like this. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8725525/official_response/edit) Hi Morgan, Thanks for the insightful feedback! So glad that LiveAgent is helping you keep afloat in the sea of customer order issues and emails. Your input is so valuable to us, and we appreciate you taking the time to share. We're looking forward to making your LiveAgent experience even better over time :) - LiveAgent Team Current UserValidated ReviewerSource: Organic AG Antonio G. Small-Business (50 or fewer emp.) 12/13/2023 "Good service of Live Agent" 5/5 What do you like best about LiveAgent? the creation of a web for create ticket and the simplicity of the app for mobile Review collected by and hosted on G2.com. What do you dislike about LiveAgent? everything is okay, I dont have any problem at all Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? I'm an IT freelancer, and this platform allow me to do better service to my clients, Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9007220/official_response/edit) Hi Antonio, We're happy to hear that you're enjoying LiveAgent and that everything is working smoothly for you. If you ever have any questions or need assistance, we're here for you 24/7. - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Tarik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarik M.") TM Tarik M. EUROMED VOYAGES Small-Business (50 or fewer emp.) 12/8/2017 "Simple and professional mail box" 4/5 What do you like best about LiveAgent? It is not an overly complicated site. The ticket system is a great feature and also easy to use and keep track of. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There is really not much to say; all is clear Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? a good module of communication and management of mail, No need to have knowledge to use it Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-492029/official_response/edit) Hey Tarik, You seem to be enjoying our ticketing system and that's really great to hear! Keeping track of tickets can indeed get messy, so we designed it to be as user-friendly as possible. So no complaints so far? That's what we always aim for! ;) Your review is very much appreciated - it's the cherry on top of our day - and we're here for you 24/7 via chats or email should you have any questions or need any assistance. - LiveAgent Team 11/13/2023 Current UserValidated ReviewerSource: Organic ![Alastair M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alastair M.") AM Alastair M. Small-Business (50 or fewer emp.) 3/8/2024 "Great product" 5/5 What do you like best about LiveAgent? Easy to use and simple to onboard and manage Review collected by and hosted on G2.com. What do you dislike about LiveAgent? limited automation in managing new tickets and adding tasks Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Being able to recieve support tickets and distribute to the team Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9401124/official_response/edit) Hey Alastair! Thanks so much for your positive feedback! It's great to hear you find LiveAgent easy to use and manage. We're always looking to improve, so we've noted your comment about limited automation with new tickets and tasks. Remember, our team is here to help if you need tips on optimizing your setup or want to discuss any updates that could benefit you. - LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Damian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damian M.") DM Damian M. Managing Director Small-Business (50 or fewer emp.) 12/13/2023 "Great product, easy to use and support is great." 4.5/5 What do you like best about LiveAgent? The ticketing system, reporting, and gamification. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The number of seats we receive and integration with other applications. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It is solving the ticketing process and SLA to manage. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9003386/official_response/edit) Hello Damian, thank you very much for your kind review. We are thrilled you are satisfied with LiveAgent and our support. Our pricing is based on the number of agent seats you create, so we are not limiting the number of agent seats that you are allowed to create. If you are struggling with any integrations to other systems, please do not hesitate to reach our technical team and they will gladly assist you. Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/13/2023 "LiveAgent is very easy to use." 5/5 What do you like best about LiveAgent? Live Agent has many options and features that help make the customer support platform easy to use. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I can't think of anything I dislike about LiveAgent. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? I am able to direct my personal emails and receuve all customer support emails in one place. I lile that I can post pome tickets that need my attention in a later date such as follow ups, etc. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9007790/official_response/edit) Thank you for the kind words and a 5-star review! We're happy to hear you're enjoying LiveAgent and finding it beneficial for organizing your emails and tickets. If you have any questions or need further support, we're just a message away, any time of day :) - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 4/18/2024 "Very good service" 4/5 What do you like best about LiveAgent? I really liked being able to have everything extremely organized and how cheap it was. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It took a while to set everything up but after that it was very good. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? everything being in one place. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9553633/official_response/edit) Hey there! Glad to hear you're enjoying LiveAgent's organization and pricing. We aim to keep things neat and budget-friendly for our users. About the setup time, we understand may take a while, but we're here to help 24/7 if you need assistance speeding things up in the future :) - LiveAgent Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which insurance policy administration platforms reduce renewal time when managing large property and commercial programmes?](https://www.g2.com/discussions/which-insurance-policy-administration-platforms-reduce-renewal-time-when-managing-large-property-and-commercial-programmes)[Best job search sites for tech professionals](https://www.g2.com/discussions/what-are-the-best-job-search-sites-for-tech-professionals)[Which retail task management apps are mobile-friendly enough for store associates to view and complete tasks on their phones during a shift?](https://www.g2.com/discussions/which-retail-task-management-apps-are-mobile-friendly-enough-for-store-associates-to-view-and-complete-tasks-on-their-phones-during-a-shift) [Which reputation management services platforms avoid common adoption failures after initial deployment?](https://www.g2.com/discussions/which-reputation-management-services-platforms-avoid-common-adoption-failures-after-initial-deployment)[Which statistical analysis software is best for heavy data crunching on a Windows laptop when the dataset is too large for Excel but you do not want to set up a full data pipeline?](https://www.g2.com/discussions/which-statistical-analysis-software-is-best-for-heavy-data-crunching-on-a-windows-laptop-when-the-dataset-is-too-large-for-excel-but-you-do-not-want-to-set-up-a-full-data-pipeline)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)