# LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,536 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users value the **ease of use** of LiveAgent, appreciating its straightforward interface and efficient customer support features. (58 reviews) - Users appreciate the **user-friendly ticketing solution** of LiveAgent, which enhances team collaboration and customer interactions. (48 reviews) - Users praise LiveAgent for its **impressive customer support** , enabling swift resolutions and enhancing user relationships through real-time communication. (45 reviews) - Users value the **helpful customer support** from LiveAgent, enhancing problem resolution and improving user relationships. (42 reviews) - Users highlight the **efficiency** of LiveAgent, citing improved response times and streamlined customer interactions. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users face a challenging **learning curve** with LiveAgent, requiring extensive time to navigate its outdated interface and features. (12 reviews) - Users find LiveAgent's **mobile app lacking features** , hindering usability when away from desktops or laptops. (11 reviews) - Users find the **interface not intuitive** , requiring extensive time and documentation to navigate effectively. (10 reviews) - Users face a **steep learning curve** with LiveAgent's interface, requiring significant time to fully understand the features. (10 reviews) - Users find the **integration issues** with WhatsApp and Facebook unsatisfactory, impacting effective communication within LiveAgent. (9 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. It supports simplified customer access to assistance services across all channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Edjelie M. | Document Controller, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about LiveAgent?** LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. **What do you dislike about LiveAgent?** No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness. ### 2. Easy to use Customer Care Tool with a few Added Bells and Whistles **Rating:** 3.5/5.0 stars **Reviewed by:** Cole W. | Digital Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about LiveAgent?** Ease of use of the plaform. Ability to segment data based and add tags as needed. **What do you dislike about LiveAgent?** UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. **What problems is LiveAgent solving and how is that benefiting you?** Social media customer service is a challenge. Creatives and customer service agents, have different skills and though creatives might be more indept at crafting messaging and pictures, they are not fully trained in handling customers., LiveChat allows GFL's customer service agents to handle social media complaints without giving them the full access. It also allows them to fully tag and save messages of FB and other META platforms in one place. **Official Response from Quality Unit:** > Hi Cole, Thank you for your positive feedback on the ease of use and data segmentation capabilities of LiveAgent. We've taken note of your feedback about the UX and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If there are specific areas where you'd like to see changes, please let us know. - LiveAgent Team ### 3. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane U. | Manager - Pôle Consulting SI Compta/Gestion & Process, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 ### 4. A highly reliable service, saving you money while delivering superior customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about LiveAgent?** I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience. **What do you dislike about LiveAgent?** LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent consistently managed its customer response system flawlessly. It was fantastic how it implemented the automated call system and enabled notifications for incoming customer chat requests and messages. With LiveAgent, both we and our customers were completely satisfied. Its excellent design allowed us to implement the necessary interventions correctly across both web browsers and mobile devices. ### 5. Simplifies Communication and Issue Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about LiveAgent?** It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us. Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future. **What do you dislike about LiveAgent?** The forms system could be more robust—for example, by offering some math-based automation under the hood. A few other features also haven’t quite met our needs, like being able to automatically create a new ticket in another department when a user submits a ticket. These are edge cases for us, though. **What problems is LiveAgent solving and how is that benefiting you?** Better communication and faster problem-solving lead to happier employees and stronger retention. That, in turn, has a positive impact on the people we support (our "customers"). ### 6. A supportive collaboration tool for organized ticketing and customer communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Lea S. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about LiveAgent?** What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us organize and respond to all customer inquiries and issues in record time. I appreciate the multiple support channels it provides, which consolidate all communication channels in one place. **What do you dislike about LiveAgent?** What I don't like about LiveAgent is that its control panel interface is somewhat basic, and it would be better if the customization options were more flexible. I also dislike the slow page loading times during periods of high traffic. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent perfectly met our needs. It offered a comprehensive ticketing system, knowledge base creation, and pre-prepared responses, all of which enabled us to achieve complete centralized customer support management. ### 7. Affordable and Straightforward Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Philip B. | Senior Telecommunications Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about LiveAgent?** I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating tickets is simple and direct with LiveAgent. I appreciate that we haven't encountered any issues so far. The setup process was also straightforward, as indicated by our team's experience, with no challenges reported. **What do you dislike about LiveAgent?** none **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent simplifies our ticketing system, is straightforward and easy to use, and is cost-effective compared to previous applications. ### 8. Live Agent: a guarantee, easy and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo M. | helpdesk manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about LiveAgent?** I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email. **What do you dislike about LiveAgent?** I would improve data extraction from reports, for example it is not possible to extract the companies associated with the tickets **What problems is LiveAgent solving and how is that benefiting you?** The problems we deal with concern our clients' web applications. Live Agent helps me with the responses and the tracking of logs and actions taken during ticket management is very effective. ### 9. Comprehensive Communication Hub with Robust Features—Requires Training to Master **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about LiveAgent?** It is a comprehensive platform for communication with the capacity to monitor, control and implement corrective measures. It have all communication from emails to calls. Its capability to monitor with the dashboard is effective. The integration of various communicating platform as well as other platforms makes it more robust in nature. I love its ability to store emails unlimited and the capability to search important emails is productive. The availability of analytics also assist in identifying performance appraisal to an extent. The automation of messages allows teams to focus on more important task while handling only the task which are different from all other assigned task for automation. The AI feature assist a lot in improving its responses. **What do you dislike about LiveAgent?** This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. I also wish that more number of AI providers are available as for now i have seen only two AI providers of open AI and Flow hunt. This limits the applicability. When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget. **What problems is LiveAgent solving and how is that benefiting you?** It helps to streamline communication processes using this platform making previously jumble up communications more organized. It also assist in monitoring the team output and identifying issues to an extent. Frankly saying this platform increases the overall productivity. ### 10. Enhance our presence on social media, and turn it into a permanent service center **Rating:** 5.0/5.0 stars **Reviewed by:** Dina s. | Social media Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about LiveAgent?** LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. **What do you dislike about LiveAgent?** Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. **What problems is LiveAgent solving and how is that benefiting you?** Liveagent enabled us to control social media, and benefit from it in creating new opportunities. **Official Response from Quality Unit:** > Hi Dina, Glad to hear you find LiveAgent effective in managing your social media! If there's anything more we can assist with to improve your experience, feel free to reach out to our support team anytime. - The LiveAgent Team ### 11. Smooth Setup and Great Support, But Mobile Apps Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about LiveAgent?** The overall process of going from setting up my account to having the ability to take calls and create tickets was why I stuck with live agent. There were not an unreasonable amount of layers that needed to be worked through to get a functional platform in place. I have also been very pleased with the customer support via chat. **What do you dislike about LiveAgent?** I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have also found that the apps have not been updated with the later versions of Android OS so some of our devices can't even use the mobile apps. **What problems is LiveAgent solving and how is that benefiting you?** Our business needed a platform that would allow us to receive 24/7 service calls. Live Agent has allowed us to have a single phone number that can reach an available team member, which was our primary need. We also wanted a ticketing system that would record the calls or give us the ability to track callers and issues, and Live Agent delivers a solid platform for that. The bonus features for us are the ability to do live chat or video calls though our customer portal. ### 12. Real time customer support software for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh K. | Operations Team, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about LiveAgent?** I have been using Live Agent for over three years now, and one of the best features of this software is its ability to provide instant resolutions. The platform also offers live chat and email options for our clients, who often raise complain tickets through our website. Since, the software is entirely browser-based so, it can be accessed on various devices, whether iOS, Windows, or even Android phones. This versatility makes it highly scalable in our business **What do you dislike about LiveAgent?** The main challenge I encounter with Live Agent is its user interface, which feels somewhat outdated. It took more than 45 days to become familiar with all the features. Additionally, accessing the live chat function requires a PC or Windows device, making real-time chatting on Android phones quite difficult based on my experience. **What problems is LiveAgent solving and how is that benefiting you?** Coming from a service sector business, I find Live Agent a valuable software for building a strong connection with our audience and clients. It enables us to provide instant resolutions to their concerns, which helps us maintain a positive company reputation. We always strive to ensure complete customer satisfaction even after our services are delivered, and Live Agent plays a key role in achieving this goal. Based on my experience, I would recommend it to other service providers and small startups as well. ### 13. Liveagent **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about LiveAgent?** Live agent is tool which can provide support to our customer of our organization 24/7 hours and it also take records of our customer information in the form support tikcet which are creating by liveagent when they are interacting with each other.It si easy to use any organisation to reduce our support man power. **What do you dislike about LiveAgent?** Fisrt time implementation of this make some configurations releted issue and create confusion to use in daily basis. it require experience person for implementation in any organisation. **What problems is LiveAgent solving and how is that benefiting you?** while creating manual ticket and maintaining of each thing is defficult to handle it but using Live agent tool we can manage customer ticket and their information in our data base and act like ticketing tool. it can also provide support when no one is available to handle out customer , mostly in night we are using this to handle customer query. ### 14. Effortless Customer Support, but Needs Faster Performance and a Smoother Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** Furkan K. | Contact centre associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about LiveAgent?** I really like how easy it is to manage all my customer conversations in one place. The interface is clean and simple, so even if you’re not super technology friendly you can learn to use it quickly. The live chat feature is fast and reliable and I love how I can switch between emails chats this is quite easy and cool feature, and tickets without losing track of anything. It honestly makes customer support feel way more organized and stress free for me. It helps me a lot while performing my personal and professional work. I started using this in Concentrix, there it helped me a lot while responding to the customers since there are many customers who we deal with on daily basis so it is not possible to remember the previous conversation but it does recall everything and helped me with the specific canned responses. Also it is super good to find out how I am doing so it also helped me check my scores such as average handle time, ticket resolution rate and customer satisfaction etc. **What do you dislike about LiveAgent?** LiveAgent is overall good but sometimes it feels a little slow when there are too many tickets open, and the mobile app could be smoother than it is. Also, there are a lot of settings which is great for customization, but it takes a bit more time to figure out everything in the beginning. Other than that, it’s been pretty good nothing else to report as dislike. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent has really helped me bring all customer communication into one place. Earlier I used to check emails, social messages, and chat separately which seemed as an headache sometimes — which got messy and time-consuming too. Now, everything is organized as tickets so it’s easier to respond quickly and keep track of past conversations. It’s also helped improve response time and overall customer satisfaction as nothings gets mixed up and becomes difficult as it makes things easier. ### 15. LiveAgent Chat Agent: Comprehensive, Everyday Essential for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about LiveAgent?** The LiveAgent Chat Agent is used by our team every day, and it is extremely comprehensive and useful to our customers and us. **What do you dislike about LiveAgent?** Sometimes the platform can be difficult to navigate if you are looking for something specific. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent gives us a single platform for Live Chat and deploys our Knowledge Base. ### 16. Excellent Value, Great Customer Service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about LiveAgent?** Pricing - It's difficult to find a comparable package with a low cost like LiveAgent. **What do you dislike about LiveAgent?** Odd issues can occur from time to time that are automatically fixed within a short duration. **What problems is LiveAgent solving and how is that benefiting you?** Centralizing helpdesk and support system for IT provided to multiple sub companies. ### 17. The ideal way to make us more efficient when responding to customer tickets. **Rating:** 5.0/5.0 stars **Reviewed by:** Ingy H. | Marketing Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about LiveAgent?** Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions has supported our ability to ensure consistent service quality. **What do you dislike about LiveAgent?** I would like to select the reply box that covers part of the original ticket and improve the auto-complete text. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is always excellent. It eliminated the hassle of responding to each customer individually via Gmail or social media chat, or not being able to compare responses or easily find all previous interactions. Having everything and everyone in one place thanks to LiveAgent is amazing. ### 18. Brilliant Live Chat and Helpdesk for Significant Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about LiveAgent?** LiveAgent offers a comprehensive and efficient functionality including live chats, accurate ticketing and others LiveAgent impressive and reliable customer service experience and this helps all users that needs help The app has high usability, with straightforward interface that prioritize smooth customer help **What do you dislike about LiveAgent?** We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions Some error are inflexible and this includes customization and branding **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent to unify tickets and live chats that comes from clients and this amplifies communication efficiency The proactive customer engagement process is fully implemented where a solid knowledge base is fully enclosed We prioritize all the urgent queries and this brings a significant impact to customers and saves time ### 19. Modern solution for multichannel communication **Rating:** 5.0/5.0 stars **Reviewed by:** Markéta N. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about LiveAgent?** Unified inbox for all channels – we used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. Self-management capabilities – when launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. System flexibility – everything is clear, easy to configure, and allows for quick adjustments based on current needs. Powerful features – IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. Balanced agent workload – having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. Time and cost efficiency – since we manag e everything ourselves, we don’t need external support or integration services, which saves us both time and money. **What do you dislike about LiveAgent?** We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent helps us solve issues related to fragmented customer communication and inefficient team management. By unifying all channels into one platform, we have better visibility, respond faster, and can distribute workload more evenly among agents. We also appreciate the ability to manage the system independently, which saves both time and costs. Overall, LiveAgent greatly simplifies our daily operations and contributes to a higher standard of customer service. **Official Response from Quality Unit:** > Hello Markéta, thank you very much for reviewing us, we appreciate it a lot! We're happy that LiveAgent has worked so well for you and we're determined to keep up the good work! :) - All the best from the LiveAgent team! ### 20. Great feature rich platform and support **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Business Applications Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about LiveAgent?** It ticks all the boxes for all in one support for my customers 7 years later and liveagent is still going strong, I'm a very happy long term customer **What do you dislike about LiveAgent?** Widget styles could be modernised, but that's minor **What problems is LiveAgent solving and how is that benefiting you?** Live chat Email ticketing Customer support management ### 21. Fantastic and exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about LiveAgent?** It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. **What do you dislike about LiveAgent?** I haven't found any pain points or things that I dislike. There were a few default characteristics that I wanted to change, but I managed to find relatively easy configuration solutions for all of them. **Recommendations to others considering LiveAgent:** Definitely try it out, it's excellent. **What problems is LiveAgent solving and how is that benefiting you?** I needed to have a way of creating tickets (and ticket numbers) for clients that email our support mailbox, with flexibility to filter out certain emails according to certain criteria. LiveAgent's features give me the exact control and conditional rules I needed to handle these workflows elegantly. **Official Response from Quality Unit:** > Hi Ben, thank you very much for your detailed review, we are truly happy to hear that LiveAgent has worked to your satisfaction throughout all these years! If there is ever anything we can help with, our support team is here for you 24/7! :) - All the best from the LiveAgent Team ### 22. You should really try this. worth every penny. **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank S. | Sr. Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2024 **What do you like best about LiveAgent?** I've gotta say, this tool is super easy to use and implement! The customer support team is top-notch - they respond very fast and are always up for the call. The features are amazing, and once you start using it, you won't want to look elsewhere. Plus, integration was a quick, and we got up and running in no time! **What do you dislike about LiveAgent?** I found the interface a bit complex, good at first, and will take some time to get familiar with it. Although LiveAgent offers customization options. **What problems is LiveAgent solving and how is that benefiting you?** This platform streamlines communication by bringing together email, live chat, social media, and phone support into one place, getting better efficiency and response times. It keeps customer inquiries organized as tickets, making it easy to track and resolve issues. The self-service feature empowers customers with a knowledge base, while analytics provide valuable insights into customer behavior, agent performance, and support efficiency. **Official Response from Quality Unit:** > Hey Shashank :) Thanks for your feedback! Glad to hear you're finding LiveAgent easy to use and the support helpful. We're sorry to hear you initially found the interface complex. Remember, we're always here to help with customization options if you need them. Feel free to reach out anytime! - The LiveAgent Team ### 23. Effortless Client Support Management for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about LiveAgent?** The ability to send support requests from clients into one easy-to-use system for all team members to see and respond to. **What do you dislike about LiveAgent?** The setup can be a little confusing to create forwarding and automations. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent lets me send client requests to a single place for easy tracking and task management. As a small agency, if I am out of the office, I know support requests can still be managed without giving someone else access to my email. ### 24. Great Features by Live Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel jeba R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** I’ve been a long-time user of LiveAgent, and it has consistently provided outstanding service. The platform is intuitive, user-friendly, and consistently reliable. Their customer support is responsive and helpful, making it a great solution for managing customer interactions. I highly recommend LiveAgent to anyone looking for a dependable help desk tool. **What do you dislike about LiveAgent?** I’m very satisfied with the service. Any issues I’ve encountered have been promptly resolved — even the earlier loading time concern has been addressed effectively. At this point, I don’t see any major drawbacks. One suggestion for improvement would be to introduce a dedicated account manager or relationship manager, which would make it even easier to follow up on specific requests and streamline communication. **What problems is LiveAgent solving and how is that benefiting you?** It would be very easy to track customers/clients email and messages. Easy to sync our social media accounts and gmail account. **Official Response from Quality Unit:** > Hi Daniel, thank you so much for your review, we appreciate it a lot! It's a pleasure to hear that LiveAgent has served your business needs so well overall. Thank you also for your suggestion for improvement. We do offer the services of a dedicated account manager, as well as consulting services, in some of our plans. If this is something that is important to you, you are more than welcome to revisit the information about the various plans that we offer. :) In all cases, our support team is here for you all day round and will try their best to help you with any issues or inquiries that you may have, as fast as possible! - All the best from the LiveAgent Team ### 25. A poweful platform that is revolutionising our customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma H. | Head Of Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about LiveAgent?** LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs. **What do you dislike about LiveAgent?** The reporting isn't as easy as other platforms I have used. **What problems is LiveAgent solving and how is that benefiting you?** By leveraging auto-responder emails and an enhanced Help Centre, we’ve significantly reduced the volume of outgoing emails. Additionally, LiveAgent enables us to accurately track and report the number of customer interactions we've handled on behalf of our clients. This transparency is especially valuable during contract reviews and renegotiations, as it provides clear data to support performance discussions. **Official Response from Michaela Piesyk:** > Hello Gemma, We appreciate your feedback and we are very happy that you have found time for it because we can work on it and improve our product. Thank you :) ### 26. LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Damien W. | Shift Manager / cook, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about LiveAgent?** I love how their customer service is there whenever you need them. It doesnt matter what time of day **What do you dislike about LiveAgent?** I dont care for the fact that isnt a live help agent online 24/7 you must call if you need them **Recommendations to others considering LiveAgent:** I would use this company they are one the best ones around that your money can buy and they even offer a free trial. I dont think you would find anything better out there that would work for your company. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is currently taking care of our problems in our payroll department. I have realized they have caught onto some errors in the programs we are using for payroll deductions. ### 27. Live Interaction Boosts Lead Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. **Reviewed Date:** September 22, 2025 **What do you like best about LiveAgent?** I appreciate LiveAgent for enabling live interaction with website visitors, which helps prevent losing potential leads. I find it advantageous that it works seamlessly with other tools like Webflow and Flowhunt, enhancing my workflow efficiently. **What do you dislike about LiveAgent?** I would package Flow Hunt and LiveAgent together. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent enables live interaction with website visitors, preventing lead loss and integrating smoothly with tools like Flowhub. ### 28. Very trustworthy **Rating:** 5.0/5.0 stars **Reviewed by:** Cihan C. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LiveAgent?** I liked the possibilities mostly that i can connect with 3cx **What do you dislike about LiveAgent?** Nothing really honestly i would recommend it **What problems is LiveAgent solving and how is that benefiting you?** CRM and making phone calls ### 29. Eliminated delays in responding to customers across all channels from one center **Rating:** 5.0/5.0 stars **Reviewed by:** Moran G. | Mobile Marketing Lead, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about LiveAgent?** LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. **What do you dislike about LiveAgent?** No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent gave us an advanced center to receive inquiries from all possible channels, improved our ability to direct responses correctly, and eliminated response delays. The service robot enabled us to enhance the value of self-service and answer common and repeated inquiries efficiently. **Official Response from Quality Unit:** > Hey Moran, Thanks for your feedback! Great to hear how LiveAgent has improved your customer service :) Should you have any questions or suggestions, feel free to reach out 24/7! - The LiveAgent Team ### 30. It brings together all the tools we need to create a sustainable customer communication and response center. **Rating:** 5.0/5.0 stars **Reviewed by:** Nour H. | Social Media Specialist, Cosmetics, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about LiveAgent?** I really like Liveagent's organization and organization of incoming tickets. The lights next to each ticket appear on the dashboard, showing the entire team which tickets are currently being processed and which are pending. It's great that it consistently accurately documents response times and all related details, and automatically adds reference numbers to all incoming tickets. Integrating with all new channels is always very easy. The service bots are great. **What do you dislike about LiveAgent?** No downsides. The notifications make it easy to directly access the relevant ticket and respond to it immediately. **What problems is LiveAgent solving and how is that benefiting you?** Liveagent contributed to diversifying the channels for responding to requests or attracting customers, as well as ensuring the continuity of updating our database with many details, which we benefited from in developing our marketing plans. **Official Response from Quality Unit:** > Hi Nour, Thank you for sharing your experience with LiveAgent! We're glad linking your social media accounts and using them as service channels has been smooth. If you need any assistance, feel free to reach out 24/7 via chats or email. - The LiveAgent Team ### 31. Using LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Musyani M S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about LiveAgent?** Simple to use. Easy to naviget. Quick support **What do you dislike about LiveAgent?** Havent fount anything yet. Have been using it this year **What problems is LiveAgent solving and how is that benefiting you?** No problem. They have been very helpful in the setup and configuration **Official Response from Quality Unit:** > Hello Musyani, thank you very much for your review! We're happy to hear that you have been satisfied with us so far. :) Remember, we are here for you 24/7 in case you need our assistance again! - All the best, the LiveAgent team ### 32. Effortless to Use with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LiveAgent?** I appreciate how easy it is to use, and I find it to be an excellent support system. **What do you dislike about LiveAgent?** At times, it can be somewhat difficult to use or feel a bit overwhelming. **What problems is LiveAgent solving and how is that benefiting you?** It has been useful for assisting with customer support. ### 33. Smarter email management **Rating:** 5.0/5.0 stars **Reviewed by:** VERVASI s. r. o. . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about LiveAgent?** LiveAgent helps us process a large number of emails from our customers. Thanks to it, we are able to delegate tasks better within the team. **What do you dislike about LiveAgent?** There is nothing that bothers us about LiveAgent. We are very happy with it. **What problems is LiveAgent solving and how is that benefiting you?** The biggest challenge for VERVASI® was the large volume of emails from clients, in which the team often got lost. **Official Response from Quality Unit:** > Hello, thank you very much for your review! We're glad that LiveAgent helped you manage your email communications more efficiently! Thank you for your continuing support. :) - Best, team LiveAgent ### 34. Exceptional Ticket Management Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about LiveAgent?** A major advantage of the system is how quickly and effortlessly it can be implemented. On top of that, the customer support is exceptionally helpful and responsive **What do you dislike about LiveAgent?** One area that could be enhanced is the integration with the WhatsApp Business API, especially to enable better interaction between LiveAgent’s internal triggers and WhatsApp message delivery **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is an easy-to-implement solution that connects all of a company's digital assets, enabling a unified communication strategy and streamlined customer service procedures **Official Response from Quality Unit:** > Hi Jorge, thank you very much for your positive review, as well as for your feedback regarding what we could improve. We appreciate it a lot! :) It is a pleasure to hear that you are happy with LiveAgent overall, and as you pointed out yourself, our helpful customer service is happy to assist you any time, should any issues appear! - All the best from the LiveAgent Team! ### 35. Best Customer Support Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shweta J. | Research Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about LiveAgent?** It gives us clear picture of reports like how we’re doing with our customers. **What do you dislike about LiveAgent?** I don’t feel it’s mobile friendly, mostly designed to work in desktop. **What problems is LiveAgent solving and how is that benefiting you?** The kind of business we have definitely needs a customer satisfaction and resolution software to connect with customer manually one by one really takes a lot of time buy LiveAgent really helps a lot. **Official Response from Quality Unit:** > Hello Shweta, thank you very much for taking the time to review us! It's great to hear that we are helping your team save precious time, our automation and AI features really work wonders! ;) LiveAgent's full potential is best utilized in a desktop setting, but we are providing a mobile app for the sometimes necessary on-the-go customer support. Your thoughts on mobile-friendliness have been noted and will be passed on internally. - All the best, the LiveAgent team ### 36. Bittery sweet **Rating:** 4.5/5.0 stars **Reviewed by:** George V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration. **What do you dislike about LiveAgent?** We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us! **What problems is LiveAgent solving and how is that benefiting you?** The need to organize support for our clients. A robust solution for both tickets and live chat, all in one place. **Official Response from Quality Unit:** > Hello George! Thank you very much for your feedback on LiveAgent :) If you experience any issues during migration, please conctact our 24/7 support for assistance. We'll be happy to help! - LiveAgent ### 37. It is easier to use and the price is competitive for the features it has **Rating:** 4.0/5.0 stars **Reviewed by:** Thabo Kenneth M. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about LiveAgent?** Its ticketing system compatibility and seamless workflow **What do you dislike about LiveAgent?** navigation takes time for a first timer to understand **What problems is LiveAgent solving and how is that benefiting you?** It solves our Helpdesk and live chat from our website ### 38. I always had a good mood when i was in touch with live agent **Rating:** 5.0/5.0 stars **Reviewed by:** Michal F. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about LiveAgent?** Experiences and how Fast they can fix the problem **What do you dislike about LiveAgent?** Nothing what i can say.......... for real **What problems is LiveAgent solving and how is that benefiting you?** I ely dont know now but no benefits yet ### 39. AI Enhanced Features Being Added Regularly **Rating:** 4.5/5.0 stars **Reviewed by:** Doug L. | Co-Owner. Web Video Production & Information Marketing. Business Development. Entrepreneur., Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LiveAgent?** UPDATE: I appreciate that LiveAgent is regularly building AI features into the platform. This really should be a "given" in any Saas platform these days, but the truth is, many platforms just don't update fast enough. **What do you dislike about LiveAgent?** More baked in integreations with Microsoft 365 ecosystem. **Recommendations to others considering LiveAgent:** Solid platform worth a look. **What problems is LiveAgent solving and how is that benefiting you?** More efficient and effective customer service. **Official Response from Quality Unit:** > Hello Doug! Thank you very much for your time to write us a review! We are glad to see that LiveAgent is making your customer service more efficient :) - LiveAgent Team ### 40. New AI features **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Founder - Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about LiveAgent?** The new AI features are an awesome addition to the LiveAgent product. This will save so much time and allow for very quick customer service replies. The speed of setting this all up has improved by a good margin too. **What do you dislike about LiveAgent?** Nothing at the moment that I can see. I'm happy with the product still. **What problems is LiveAgent solving and how is that benefiting you?** I can attend to customer issue or sales questions while out and about so I never miss them. **Official Response from Quality Unit:** > Hi Tim, thank you very much for your review! It's great to hear that you appreciate the new AI chatbot feature, and we hope that it will serve you well for a long time to come! :) - All the best from the LiveAgent team ### 41. Good platform **Rating:** 3.5/5.0 stars **Reviewed by:** Yesha N. | Owner/Beauty Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about LiveAgent?** I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. **What do you dislike about LiveAgent?** I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. **What problems is LiveAgent solving and how is that benefiting you?** It helps to get all my client requests are in all my networks so I don't miss any request. **Official Response from Quality Unit:** > Hey Yesha! Thanks for your feedback. Glad you like how LiveAgent connects everything in one place! - The LiveAgent Team ### 42. Live Agent worked very well and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario R. | Director of Collections, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about LiveAgent?** The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. **What do you dislike about LiveAgent?** I have used the service for 3 weeks, So far I have not seen anything I disliked. **What problems is LiveAgent solving and how is that benefiting you?** The service allowed us to solve our customer service issues. It allows us to help our customers in real-time. **Official Response from Quality Unit:** > Hey Mario! Thanks for sharing your experience. Real-time customer service can be a game-changer! If anything comes up as you continue using it, feel free to reach out. - The LiveAgent Team ### 43. With LiveAgent we are able to meet the needs of my customers **Rating:** 4.5/5.0 stars **Reviewed by:** Igor P. | Sales Operations Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about LiveAgent?** By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. **What do you dislike about LiveAgent?** There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. **What problems is LiveAgent solving and how is that benefiting you?** With LiveAgent we manage all aspects of social media and any channel that allows us to communicate with customers; for example, we respond to live web chats, emails, phone calls and mentions in social media posts. Without a doubt, it is the complete tool I would suggest supporting your customers. With it, we can respond to customers' questions and concerns right when they visit our website. **Official Response from Quality Unit:** > Hi Igor, We're glad to hear that LiveAgent meets your customer support needs so well. We're here 24/7 if you ever have questions or need assistance. Keep up the great work! :) - The LiveAgent Team ### 44. We can simplify a lot of the customer service processes **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra K. | Web Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about LiveAgent?** It has helped us streamline our customer interactions across multiple channels, including email, social media, and live chat. With its many built-in communication channels, it facilitates one-on-one conversations with customers to increase service sales; the ticketing system's internal notes and comments feature keeps everyone in the loop, which improves collaboration and reduces the likelihood of miscommunication; and it works flawlessly with any website. **What do you dislike about LiveAgent?** It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they're not always easy to see, which slows down response time. **What problems is LiveAgent solving and how is that benefiting you?** With LiveAgent, we have seen remarkable results, including an increase in sales and an improvement in our ability to communicate with customers and each other. Its comprehensive analytics and reporting capabilities provide detailed insight into support team performance and customer inquiry patterns. We have achieved a lot of positive things, the live chat feature is fantastic and it has really made our working day more efficient. **Official Response from Quality Unit:** > Hi Aleksandra, Great to hear that LiveAgent has helped to improved your team's communication. For the notifications issue, check if adjusting the notification settings in your configuration helps. If you have specific feature enhancement needs, feel free to reach out to us 24/7. - The LiveAgent Team ### 45. I tested this product for 2 weeks and it was extremely beneficial.No brainer. It's a yes from me! **Rating:** 4.0/5.0 stars **Reviewed by:** Brian J. | owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2025 **What do you like best about LiveAgent?** The integration and the ease of use. The UI and UX are very easy to understand intuitively. **What do you dislike about LiveAgent?** It is very helpful the way that it onboards you to the product. It makes getting started very simple and welcoming. I guess if I wanted to pick a downside which I didn't really notice at the time I could say customization. Just because everything can be customized more. **What problems is LiveAgent solving and how is that benefiting you?** Customer contact generation and customer service which I do not have enough man power for at the moment. **Official Response from Quality Unit:** > Hey Brian! Thanks for the great review. Glad to hear LiveAgent's ease of use and onboarding made things simple for you. Customization is always something we’re working on improving—feel free to share any specific needs! Also, happy to hear it’s helping with customer service when manpower is tight. - The LiveAgent Team ### 46. Meet customer expectations and deliver great service with LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Aga K. | Marketing Expert, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about LiveAgent?** It works seamlessly, facilitates fast multitasking, allows you to edit information easily and provides instant access to any type of ticket you may need. The ability to merge multiple tickets into one has been its clincher; this eliminates the need to respond to multiple tickets simultaneously and provides a single point of contact. **What do you dislike about LiveAgent?** I've managed to make it work for me by tweaking the parameters to create highly successful automations. However, getting there requires some work and learning the ins and outs of the platform. **What problems is LiveAgent solving and how is that benefiting you?** Implementing LiveAgent has greatly improved support management. We have found it to be really beneficial; in fact, it has done more than just solve a problem; it has greatly improved the efficiency of our online ticketing and support system. It is ideal for channel management. The more advanced version you subscribe to, the more customization options you have. They also offer a 30-day trial period where you can test the product and compare it with other versions. **Official Response from Quality Unit:** > Thank you for your review Aga! We’re glad LiveAgent meets your needs and makes support management easier. We understand there’s a learning curve, and we’re working every day to make LiveAgent simple to use, yet keep it feature rich. If you encounter any issues or need any help, we are here for you 24/7 via chats and email. Thanks for choosing LiveAgent! - The LiveAgent Team ### 47. Impressed Integration for the Price **Rating:** 4.0/5.0 stars **Reviewed by:** Cristian M. | Director, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about LiveAgent?** Outstanfing set of features at great price. **What do you dislike about LiveAgent?** The Web App still reloads too many times and is really annoying. **What problems is LiveAgent solving and how is that benefiting you?** Chat with clients and have a omnichannel presence. Plus Customer Service is a bliss with the mobile app. **Official Response from Quality Unit:** > Hi Cristian! Thank you for your time to review LiveAgent :) We are aiming to cover as many messaging apps and communication channels as possible. Much more coming soon! Should you have any questions, feel free to contact our support. Available 24/7. - LiveAgent Team ### 48. LiveAgent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arlaena W. | Order Entry Rep, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about LiveAgent?** Fast and efficient turnaround with customer support team. **What do you dislike about LiveAgent?** I wish I could use it with Android or Google Chromebook. **What problems is LiveAgent solving and how is that benefiting you?** Live chat is easier and I am able to get my questions and issues resolved quickly. **Official Response from Quality Unit:** > Hello Arlaena, thank you for your feedback! We are thrilled to see that you are happy with LiveAgent and its Salesforce integration! As to status being changed to offline, perhaps your browser is automatically suspending the tab if it is not active? Feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter :) ### 49. My experience **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about LiveAgent?** I liked how it had so many feature tied in to such a small price! It made everything so much easier to have it all in one app **What do you dislike about LiveAgent?** There was a bit of a learning curve when I was first getting set up but after that it was good **What problems is LiveAgent solving and how is that benefiting you?** It provides me with a phone system and chat bot that I was able to use as a way to automate my communication with clients **Official Response from Quality Unit:** > Hey Justin! Thanks for your review. It's great to hear LiveAgent's features and pricing worked well for you. The learning curve can be a bit tricky at first, but once you're set up, it’s smooth sailing! If you ever need tips to speed things up, check out our knowledge base: https://support.liveagent.com. - The LiveAgent Team ### 50. Live Agent can be used both as CRM and a support **Rating:** 4.5/5.0 stars **Reviewed by:** Francis C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about LiveAgent?** I like how I can connect multiple channels of inbound leads that we can use both for support and CRM purposes. **What do you dislike about LiveAgent?** The interface could have been more intuitive **What problems is LiveAgent solving and how is that benefiting you?** Currently, I don't have to open multiple apps just to be able to respond to all the queries of my customers. **Official Response from Quality Unit:** > Hey Francis, thanks for sharing your thoughts! Great to hear that LiveAgent helps you manage both CRM and support :) We understand the interface could be more intuitive, and we’re always working on improvements. If you have any specific suggestions, let us know via chats or email! • The LiveAgent Team ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A20%3A39+-0500&secure%5Bsession_id%5D=c2be3e7d-0408-4f78-8903-9c1e8dde4704&secure%5Btoken%5D=aa1a5d0c06be74f6faef4703c285d8cbb5359d82a160ffce65ddbd6eebd6cbe2&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,657 reviews)