--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews & Product Details Visit Website LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. * * * Product Website LiveAgent Seller [QualityUnit](https://www.g2.com/sellers/qualityunit) Discussions [LiveAgent Community](https://www.g2.com/products/liveagent/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Quality Unit Show More ## Pricing Pricing provided by LiveAgent. ### Small Starting at $15.00 1 agent / Per Month ### Medium $29.00 1 agent / Per Month [ View More Pricing Information ](https://www.g2.com/products/liveagent/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ## User Insights Average based on 1538 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## LiveAgent Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Customer Portal ](https://www.g2.com/products/customer-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mitel ](https://www.g2.com/products/mitel/reviews) Show More ## LiveAgent AI Agent Performance Explore real-world performance insights that show how LiveAgent's agentic features compare to AI agents with similar capabilities. 50 Overall -16 below category avg Pros Cons 97%Wrong Escalation Rate 3%Correct Escalation Rate [ View AI Agent Performance Report ](/products/liveagent/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Doug R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug R.") DR Doug R. Founder and CEO Small-Business (50 or fewer emp.) 11/16/2023 "Their Knowledge Base is great" 2.5/5 What do you like best about LiveAgent? The Knowlege Base has served us well. It stacks up well against many other KBs. I wish you could reference it when responding to tickets. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The support tickets do not allow you do internally link to a KB article. This means that you have to open the Knowledge Base in a separate window, find the relevant article, then copy the URL for that article and paste it into your reply. Other systems allow you do insert them directly. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It has enabled us to keep an updated list of new release features and dates. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8888338/official_response/edit) Hi Doug, Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent and the knowledgebase features it offers. You are able to search and link knowledgebase articles in tickets directly by clicking Knowledgebase Search under the Ticket ID. Feel free to reach out to our support via chat or email and we will be happy to show you where to find it - we are here for you 24/7. Have a great day! -LiveAgent team Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 3/8/2024 "Good for small teams" 3/5 What do you like best about LiveAgent? I like the price for 1-2 agents and integration of calls + emails. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I don't like the price for bigger team and integration of social media (too many option missing, so it is not really usable). Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? To gather all helldesk channels in one place Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-9400562/official_response/edit) Hey there! We're glad you're pleased with our pricing and the integration of calls and emails for smaller teams. However, we're sorry to hear the pricing for larger teams and our social media integrations didn't meet your expectations. Your feedback is crucial for us to improve. We're always working on enhancing our features, including social media integrations. If there are specific options you feel are missing, please let us know. We aim to provide a comprehensive solution for all support channels. For assistance or to discuss this in more detail, feel free to reach out anytime via chats or email. Best, - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tom D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom D.") TD Tom D. Member Board Of Directors Small-Business (50 or fewer emp.) 7/6/2023 "It was ok, but you cannot attach help articles to chats" 2.5/5 What do you like best about LiveAgent? Platform seemed decent, perhaps a little old school feeling, but quite good compared to the other 3 apps we tested. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? We tested several chat apps and unfortunately LiveAgent didn't work for us. It was close, but ultimately we needed to be able to attach help articles (from our knowledge base) to chats quickly and LiveAgent does not have this feature. That feature saves agents so much time on a dilay basis that it is critical for us. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Chat with customers to solve their customer service issues. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8294177/official_response/edit) Hi Tom, Thank you for your review. LiveAgent does offer functionality to attach articles from the knowledge base that you can develop as part of the LiveAgent system. It does need to be our knowledge base, as we cannot source an external one. You know where to find us if you decide to check out LiveAgent again in the future! -LiveAgent team Validated ReviewerSource: Organic ![Melissa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa B.") MB Melissa B. Small-Business (50 or fewer emp.) 2/13/2023 "Undecided about your product" 3/5 What do you like best about LiveAgent? Agents answered quickly and gave me links to go find info. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? We are testing out your product and as the account holder- didn't realize my email address would be shown as the live agent. Wanted to hide or change that ans was told we couldn't do that. Needed to create a different account. We don't have the consumer traffic yet to our site but looking at reasonably priced solutions Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We want another way for consumers to get info from us quickly to encourage purchase Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-7706325/official_response/edit) Thank you for your your review! We're thrilled to hear that the software has been going well for you. In regards of changing your email address, you should be able to do this through your profile as the owner of the account. If you are having difficulties with this, please reach out to us. We will be happy to assist you! - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 2/1/2022 "Helpful tools to gather customer's questions and provide customer services to them." 3/5 What do you like best about LiveAgent? Simple system with a lot of instructions during the setup process. The ticketing system can help us to arrange colleagues' tasks easily. Suitable for website and social media. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? More social media or chat system integration choices will be better. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Lots of phone calls to handle. To communicate with customers instantly and arrange jobs for our colleagues. Review collected by and hosted on G2.com. Show More Response from Juraj Tobola of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-5309485/official_response/edit) Hello! Thank you for your feedback! Our aim is to provide simple installation and easy set-up for anyone. As for social media, LiveAgent provides integrations with all major social media platforms. If you have issues with anything specific, please contact our customer support via chats or email. We are always happy to assisst :) - LiveAgent Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 2/1/2022 "Useful tool to communicate with clients" 3/5 What do you like best about LiveAgent? Easy to use and setup is not hard. Not expensive as well. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Not enough selection of communication tools to connect with Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? To provide a channel for our staff to talk to customers with monitoring functions. It is easier for us to review the performance and how do our colleagues talk to customer. Review collected by and hosted on G2.com. Show More Response from Juraj Tobola of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-5309087/official_response/edit) Hi! Thank you for sharing your feedback. We are happy to have you with us :) Do you have any specific communication tools in mind? - LiveAgent Team Current UserValidated ReviewerSource: Organic ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") UI Verified User in Individual & Family Services Small-Business (50 or fewer emp.) 10/15/2021 "Helpful experience" 3/5 What do you like best about LiveAgent? It's refreshing to have a live person. And easily accessible. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? Quite a few steps to the process, per normal nowadays. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The benefits of reaching an expert with relatively no obstacles. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-5058260/official_response/edit) Hi and Thank you for your review! Happy to see that our support team has been helpful. We're here for you 24/7! :) - LiveAgent team Validated ReviewerIncentivizedSource: G2 invite JB James B. Small-Business (50 or fewer emp.) 5/29/2020 "Good Name Brand, Not the Easiest Interface/Slowed Down Site" 2.5/5 What do you like best about LiveAgent? The cost is inline with most chat services. A robust offering of features but not sure there were many we would use. The reviews on Live Chat about its impact on SEO scores is always positive. Company name brand and recogintiion were why we went with them to start. Known to be reliable and respected. It is easy to establish on your site and does not require a lot of changes to our overall site's code. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The interface was not user friendly. Have tried many different chat agents to settle on the one we use, but Live Agent had the worst interface by far. It was difficult to get help or how to manuals. Even chatting with their support was a challenge. The biggest issue with the interface was the amount of items listed and no real clear understanding of the titles used for features. No explanation or how to tips offered in app. Had to go find those on the site. Had issues upon cancelling the service. Was charged for a few extra months even though I canceled. Had to call in and request refund. While using Live Agent site speeds were negatively impacted Review collected by and hosted on G2.com. Recommendations to others considering LiveAgent: It is worth a try especially if you are good at understanding complex UIs. However, if you prefer something more intuitive and streamlined, this may not be the best option for you. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? We use chat to communicate with our clients and try to lead more sales. Chat has allowed us to close more sales by being able directly communicate with guests, instead of them having to wait for a response via email or phone call. Higher customer satisfaction overall. However, we are no longer using Live Agent due to interface and the impact to speed on our site. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jessica S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica S.") JS Jessica S. Customer Service Representative Small-Business (50 or fewer emp.) 6/11/2020 "My experience with Live Agent has been very pleasant and I would definitely recommend it to friends!" 2.5/5 What do you like best about LiveAgent? I love that I can talk to customers and type all their info into my database at the same time, I really also enjoy I can speak to people through chat! Review collected by and hosted on G2.com. What do you dislike about LiveAgent? There some confusion to me at least on what areas do what when you go to them on the site, I'm still learning the program myself and I'm sure there's reasons for it all that I'm just not aware of yet! Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? None that I know of personally, I just use it for work, Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pirjo K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pirjo K.") PK Pirjo K. R&D secretary Manufacturing Small-Business (50 or fewer emp.) 11/14/2019 "Decent software for customer support and communication" 3/5 What do you like best about LiveAgent? I like that it is easy to use. Was relatively easy to set up and start working with. It did not need extensive training. We use Live chat for our in-app user support and email system to keep tabs on every subject that comes in. No matter if it is connected to bug reports, sales or development. The Live Chat is my favourite since it lets me talk to users directly. Lets me help them right when they need it. I also use Ladesk mobile app for this purpose whenever I am away from my computer. It allows me to be on top of things even when I have to run an errand outside our office. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I have run into a problem where my outgoing emails do not reach their destination. The problem persists and Ladesk own support is not being helpful at all. In their mind there is nothing wrong even if my emails go out from my own mailbox just fine. I have had to ask my email provider open a ticket with Microsoft and hope for some sort of help from their end. Review collected by and hosted on G2.com. Recommendations to others considering LiveAgent: A problem might occur if your emal is a Office 365 shared inbox. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Collect all incoming emails in one place. Divide them between appropriate departments and keep track on customer issues whether they come by email or via live chat. We have created departments for different subjects and utilize tagging system to differentiate between clients and individual users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about LiveAgent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LiveAgent ](https://www.g2.com/products/liveagent/discussions/new) GU Guest User I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) ![Jay p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay p.") JP Jay plaza • Last activity about 5 years ago how do i see the entire display of the ticket without clicking the enlarge button? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) [ View all Discussions ](https://www.g2.com/products/liveagent/discuss) ## Pricing Options Pricing provided by LiveAgent. ### Small Starting at $15.00 1 agent / Per Month ### Medium $29.00 1 agent / Per Month ### Large $49.00 1 agent / Per Month [ View More Pricing Information ](https://www.g2.com/products/liveagent/pricing) LiveAgent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-liveagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-livechat) ##### ##### LiveAgent Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/liveagent/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which insurance policy administration platforms reduce renewal time when managing large property and commercial programmes?](https://www.g2.com/discussions/which-insurance-policy-administration-platforms-reduce-renewal-time-when-managing-large-property-and-commercial-programmes)[Best job search sites for tech professionals](https://www.g2.com/discussions/what-are-the-best-job-search-sites-for-tech-professionals)[Which retail task management apps are mobile-friendly enough for store associates to view and complete tasks on their phones during a shift?](https://www.g2.com/discussions/which-retail-task-management-apps-are-mobile-friendly-enough-for-store-associates-to-view-and-complete-tasks-on-their-phones-during-a-shift) [Which reputation management services platforms avoid common adoption failures after initial deployment?](https://www.g2.com/discussions/which-reputation-management-services-platforms-avoid-common-adoption-failures-after-initial-deployment)[Which statistical analysis software is best for heavy data crunching on a Windows laptop when the dataset is too large for Excel but you do not want to set up a full data pipeline?](https://www.g2.com/discussions/which-statistical-analysis-software-is-best-for-heavy-data-crunching-on-a-windows-laptop-when-the-dataset-is-too-large-for-excel-but-you-do-not-want-to-set-up-a-full-data-pipeline)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)