--- title: LiveAgent Reviews meta_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1538 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. (58 reviews) - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. (42 reviews) - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. (12 reviews) - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. (11 reviews) - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. (10 reviews) - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. (10 reviews) - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. Not very happy **Rating:** 0.5/5.0 stars **Reviewed by:** Claudia L. | Ticket administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about LiveAgent?** Not sure, I thought it was a good tool, but there is still much to work on it. **What do you dislike about LiveAgent?** They don´t provide some basics features to be a good ticket provider **What problems is LiveAgent solving and how is that benefiting you?** We need a platform that can easy store ticket, for our clients to review. **Official Response from Quality Unit:** > Hi Claudia, Thanks for sharing your feedback. We're sorry to hear you're not fully satisfied. LiveAgent does offer ticketing features and we're constantly working on improvements. If you need any assistance, we'd be happy to help you with a demo. Please reach out to our support team 24/7 for any specific issues. - The LiveAgent Team ### 2. Completely lack of support **Rating:** 0.0/5.0 stars **Reviewed by:** Heinz K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about LiveAgent?** Easy interface, was easy for agents to answer **What do you dislike about LiveAgent?** Their support was almost non existent. If you have a problem with their platform they will try to blame you for the issue meanwhile everywhere else the same feature would work. The mobile interface is ultimately ugly, and non functional. When asked about automatic message assignment for Facebook messages their response was blatantly "no". **Recommendations to others considering LiveAgent:** Stay away from live agent if you have any respect for your customers. They don't care about your business. **What problems is LiveAgent solving and how is that benefiting you?** Was very hard to configure the settings that we neeeded to reduce SLA response times, at the end we did it without support actually helping us. Even though we asked them to **Official Response from Quality Unit:** > Hello Heinz, thank you for your review. I am very sorry to hear about your negative experience with our support team. We have looked into your communication with our support team and as already mentioned by our team, the issue was caused due to missing FB permissions. We offer 24/7 customer support via chats on our website, where our 1st line technical support is able to assist immediately. However, sometimes, more complex issues are transferred to our 2nd level technical department and even though they are doing their best to assist everyone as soon as possible , it might take some time. I would like to apologize if we did not manage to react promptly enough and I hope we will be able to gain your trust back in the future. - LiveAgent Team ### 3. Lifetime Access That Gets Revoked If You Don't Log In **Rating:** 0.0/5.0 stars **Reviewed by:** Martin M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2021 **What do you like best about LiveAgent?** It is a great platform and provides some great features for supporting clients in one location. **What do you dislike about LiveAgent?** I purchased a lifetime deal for live agent and their current policy requires me to log in every month to keep my account. We are a small business and don't have a lot of support requests so logging in is just not needed some months. On top of this if you don't log in for 3 months consecutively their own website states they will delete you account. This is one of the worst policies I have ever seen from a tech company and the small amount of data in my account is certainly not costing them. Aside from this I wouldn't call this policy "lifetime" access. Run Away Run Far Away. **Recommendations to others considering LiveAgent:** Be prepared to meet a login requirement each month without fail. **What problems is LiveAgent solving and how is that benefiting you?** Supporting my clients when I'm not locked out of my lifetime live agent account. **Official Response from Andrej Csizmadia:** > Hello Martin, I am sorry to see your not-so-pleasant experience with your LiveAgent subscription and your journey so far. Our mission is to provide the best help desk software solution on the market that is supported by the class-leading customer service. I have to admit that we did not 100% deliver all of our promises and did not meet our goals to give you proper customer experience. We have reworked the system in a way where you are not required to log in every 4 weeks to keep your subscription active. This will give you enough freedom to log in to your acccount anytime you need based on the needs or seasonality. Would there be a chance to have you back on the LiveAgent boat and to embark on the journey together again? Please, approach us at hello@liveagent.com, I am sure we will find a common solution to this situation. - Andy ### 4. Too many unaddressed issues with support that is responsive but never actually fixes the problems. **Rating:** 0.0/5.0 stars **Reviewed by:** Dimitri R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about LiveAgent?** Relatively fast/easy to learn. If you know how to use email, you'll have an easy time using LiveAgent. **What do you dislike about LiveAgent?** We have been users of LiveAgent since late 2016/early 2017. Our #1 problem with LiveAgent is that they never fix what is broken in a timely manner, nor do they help with solving real issues with their platform Let's start with SLAs. 1. For starters, they don't properly implement time zones on their platform. While that doesn't sound so bad, it affects how the system determines whether you are meeting your SLAs (which IS a big deal). 2. When a client's user emails you, the system has no built in mechanism for you to determine what client that user belongs to. It could be very simply done by matching email domains, but that isn't implemented and there is no easy way (using their rules system) to implement that yourself. Of the thousands of users we support, their expectation is that we manually assign each customer to a company---and there is no way to mass assign them either. Since September of 2020 (it is now late November 2020) we identified an issue where the ticket system either dropped or completely misassigned ticket recipients. This has led to numerous problems with our customers who have accused us of not responding to them in a timely manner. We in fact did, but the response was not sent to the proper recipient because of this issue. Despite the fact that we have demonstrated this issue to support on multiple occasions, it still hasn't been fixed--and their only response is "well, I think it will be fixed in the next version." If you end up with duplicate companies (aka clients) which is quite easy to do considering the Companies screen doesn't have a properly implemented alphabetical sort--you have NO way to merge them. You have to go through your contacts and assign them to the one you want. These issues have also been ignored by development. **Recommendations to others considering LiveAgent:** If you evaluate the platform and are ok with its significant bugs and shortcomings, it is easy to use. If you actually want to manage and use this system to implement your SLAs, use something else. If you want responsive support, you can get that--it just doesn't get you anywhere. **What problems is LiveAgent solving and how is that benefiting you?** It has been more detrimental than helpful due to unaddressed issues, especially in the past 12 months. Without being told when these issues are going to be addressed, we have no choice but to look for an alternative. It would be great and this review would be quite positive if these issues were addressed and resolved, but it's getting worse and not better. ### 5. Massive outages, no support, can't contact Account Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about LiveAgent?** It handles basic ticketing functionality when they're not having a massive outage. **What do you dislike about LiveAgent?** Hard-down outages preventing entire team from working. Zero phone support provided, even during said critical outage. Shockingly no support mechanisms for a company that writes support software. Can't contact Account Manager to escalate, because they're in Slovakia with no after-hours backup or escalation path. Additionally, API docs are quite poor and breaking changes are introduced frequently, making it quite difficult to maintain reliable integrations for anything beyond their basic functionality. **What problems is LiveAgent solving and how is that benefiting you?** Customer support ticketing **Official Response from Quality Unit:** > Hi, Thank you for your feedback. We are sorry to hear that your experience with LiveAgent was not satisfactory - although the recent outages didn't affect all of our clients, we are sorry that it affected you and your system. Our admins are working with our hosting provider on reducing any future outages. Our email and chat support are available 24/7, as is our status page that we update as soon as we come across any issues. Regarding the API issue, we are not aware of any breaking changes that could affect the API or integrations. If you could contact our support at support@liveagent.com, our team would be happy to assist you with both the API issues and any account manager queries. ### 6. Not my favorite **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about LiveAgent?** Live Agent is not my favorite chat package. **What do you dislike about LiveAgent?** Live agent is slower than many of the other live chat products I have used. **What problems is LiveAgent solving and how is that benefiting you?** Have tried it with customer contacts and with service people and found it too slow. ### 7. Don’t do it **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about LiveAgent?** Ability to keep up with everything from everyone who has an iPhone in the office **What do you dislike about LiveAgent?** I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically **Recommendations to others considering LiveAgent:** Dont **What problems is LiveAgent solving and how is that benefiting you?** That everyone in the office never stops working ### 8. Pay for what you get **Rating:** 0.0/5.0 stars **Reviewed by:** Wendi M. | Assistant Manager for Customer Service, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about LiveAgent?** The best feature Live Agent has is the ability to take away the agents choice to log them selves off the phones or not. They can still pause but when they un-pause they have to take a call. **What do you dislike about LiveAgent?** There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience. **Recommendations to others considering LiveAgent:** Please make the necessary technical changes and increase customer support. **What problems is LiveAgent solving and how is that benefiting you?** None.. ### 9. Needs Assistance **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2016 **What do you like best about LiveAgent?** Ease of use. Very easy to use and navigate. **What do you dislike about LiveAgent?** Problems with calls, disconnecting during call, not being able to answer call, not being able to place calls **Recommendations to others considering LiveAgent:** If you'd like to accuartely make and receive calls and track work done do not use this system. **What problems is LiveAgent solving and how is that benefiting you?** Orders not being shipped, returns/exchanges. ### 10. Woefully inadequate help desk solution **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2016 **What do you like best about LiveAgent?** The pricing of the software is more affordable than other options. **What do you dislike about LiveAgent?** LiveAgent / Ladesk is the worst of all the help desk options in the market. If you imagine having a soft phone that supports multiple phone numbers, but does not tell you which of those numbers a customer dialed when the phone rings, you can imagine the absurdity that is working with LiveAgent. **Recommendations to others considering LiveAgent:** Do not use this software. Sure, take it for a trial run. But then ask yourself, as you jump between screens that look like they were design in the mid 90s, is this what you want you and your staff to interface with on a daily basis? **What problems is LiveAgent solving and how is that benefiting you?** B2C agency with hundreds of daily phone, email and live chat requests. **Official Response from Michal Kouril:** > Actually there is an option to see phone numbers when the phone rings. Send me an email (michal@ladesk.com) or start a live chat conversation from our website and we'll help you to turn it on. ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A16%3A20+-0500&secure%5Bsession_id%5D=298e56c8-795e-454d-b1ba-dd11df9ab4e9&secure%5Btoken%5D=70d7f6de5cdf13bb934805930c7b8836bd25b06127aee15b2170f032907936d3&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) ## LiveAgent Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **System Management** - Security - System Monitoring - SSL Security - GPS **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)