The ability to maneuver through the screens seamlessly and to tailer the options and content to fit our needs has been very helpful. Review collected by and hosted on G2.com.

That a new window pops open every time you click a matter and sometimes wind up with 30 tabs open. Review collected by and hosted on G2.com.

It can track almost everything you can think of and report on it. You can add fields, customize tags, and type data to make sure reporting goes as you want it.

It runs fairly fast, even when processing large amounts of data on the reports, and getting real-time info is quick. Review collected by and hosted on G2.com.

It has a bit of a steep learning curve for new users; it's not necessarily intuitive, but it isn't impossible to learn by using it either. Creating more complex reports can be a bit challenging when you try to bring different types of data together, but that happens with any software.

I would highly like a revamp of their aesthetic; it has a very 90s vibe in the middle of 2025. Review collected by and hosted on G2.com.

I like that Litify is customizable for each user, which makes it a great platform for case management overall. I also appreciate that our legal staff can use it as well. Review collected by and hosted on G2.com.

There are a lot of features that I don't know how to use yet. I think overall more trainings would be useful. Review collected by and hosted on G2.com.

I love how easy is to integrate APIS with all you system, you have a better organizational system and can create easy reports. It's easy to learn and to train new onboarding members. You can have your own IT available for support or use the support from Litify to assit you. It's easy to implement in your company because works really well. I use it everyday for my client and potential clients. Review collected by and hosted on G2.com.

I think it will be great to improve how fast log call notes are saved and that you can have draft to avoid forgetting notes or lose your notes. Review collected by and hosted on G2.com.

I like that everything for a case lives in one spot so it’s easy to stay organized. It really cuts down on busywork and keeps the whole team on the same page. Review collected by and hosted on G2.com.

Some things take a few too many clicks, and it can feel a little clunky at times. It works well, but it definitely has a learning curve. Review collected by and hosted on G2.com.

I like Litify because it is flexible, robust, and user-friendly. I use it for case management and data analytics. It helps me with simpler and more robust reports and better customer data management. The initial setup is simple. Review collected by and hosted on G2.com.

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With Litify, you can integrate just about anything. Whether you need to create spreadsheets, run reports, or add data, everything you need is available in one place. Review collected by and hosted on G2.com.

the support ticket that have to be submitted. Review collected by and hosted on G2.com.

We're coming off using a system that is twenty years old and was out-of-date probably at least ten years ago. Litify has a lot more features than our old system and it being web-based gives a lot more flexbility than our old system.

I really like that I can have multiple tabs/ matters open at once so I can be switching between multiple cases at one time as I am often multi-tasking at any given time.

There is room for a lot of organization within each matter (though sometimes too much so, see my dislikes). The search system within a Matter is awesome and is probably one of my favorite aspects. Being able to easily search for a docuement within a Matter using the Search bar is great. Litify's overall search bar to find Matters and people is also great.

Overall it was easy to use and pick up on from our old system. Review collected by and hosted on G2.com.

While I like there is so much organization within each Matter sometimes there is almost too much- this might be my own firm's problem of having created too may folders, I don't know. But sometimes less is more with all the folders and subfolders that are created. Same with the intakes- they can get redundant when they ask multiple times where an accident happened ot what happened. I found the intake system to be very cumbersome and not something that someone would actually do for a full intake in the "real world" so we wound up skipping a lot of the fields.

The main thing I don't like is the overall view of the documents within a Matter. I absoultley hate that you can only see two or three documents at a time in your tiny screen and it makes it SO hard to get a real view of what documents are in a Matter, even when you're looking at the "list" view of a Matter. In our old system you could see 20-30 documents at one time that were all contained within one case and it was so much easier to see what documenet you had or find what you were looking for. Review collected by and hosted on G2.com.

I appreciate how simple it is to manage different client profiles, and I find everything very easy to access. Review collected by and hosted on G2.com.

At times, the load times can be quite slow, which has an impact on my productivity. Review collected by and hosted on G2.com.

It keeps track of who made every document, who logged each call, basically who did everything for every single little action on the website. This is especially helpful because it helps understand who was the last person that talked to a client, or who has the original copy of a document. This is really critical for our law firm to collaborate. It also has great data storage for the copious documents we deal with on a daily basis. And it allows for quick and easy downloading and uploading of lots of different file types, including emails.

The user interface is easy to understand.

I also like the distinction between matters, parties, and intakes. Review collected by and hosted on G2.com.

The search function for documents can be improved. Sometimes just one typo can fail to uncover something, or typing a keyword in the middle of a file name doesn't turn up that file. This is frustrating because I have to try to guess what other people named documents, when I'm trying to get through hundreds of documents. Review collected by and hosted on G2.com.