--- title: Litify Reviews meta_title: 'Litify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 229 reviews by the users' company size, role or industry to find out how Litify works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 229 scale: '5' date_modified: '2026-07-13' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Litify Reviews **Vendor:** Litify **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 229 ## About Litify Unleash your legal team’s full potential. Litify helps law firms and corporate legal departments turn operations into impact through its fully AI-native platform of action. The industry-leading solution combines trusted cloud-based technology, configurable, AI-powered workflows, and powerful business analytics. By integrating next-generation AI actions and insights across the platform, Litify offers a future-ready solution that enhances strategic decision-making, increases client satisfaction, and enables every teammate to operate at their full potential. Feature capabilities include matter and intake management, document generation, timekeeping and billing, legal hold and corporate eBilling, mobile, and more. Litify has been named to the Inc. 5000 and Deloitte Fast 500 lists of the fastest-growing private companies in America two years in a row. The platform was named a Top 25 Legal Software by G2 in 2026 and has received continued recognition by LegalTech Breakthrough and Theorem Marketplace for its innovative case & matter management solutions. ## Litify Pros & Cons **What users like:** - Users find Litify to have **ease of use** , with smooth navigation and quick access to essential case information. (39 reviews) - Users value Litify's **superior organization** features, enabling efficient tracking and collaboration within their law firm. (27 reviews) - Users highlight the **user-friendly design** of Litify, enhancing efficiency and streamlining workflow for better productivity. (24 reviews) - Users appreciate the **efficient case management system** of Litify, enabling quick access to vital information and collaboration. (20 reviews) - Users value the **full integration with multiple platforms** , enhancing organization and workflow efficiency significantly. (20 reviews) - Users find Litify's **variety of useful features** incredibly helpful, making work easier and enhancing navigation. (19 reviews) - Intuitive (15 reviews) - Navigation Ease (15 reviews) - Centralization (14 reviews) - Users highlight the **customization options** in Litify, tailoring tools to fit their unique needs and workflows. (13 reviews) **What users dislike:** - Users experience **slow performance** , facing delays in file management and frequent issues with uploads and downloads. (17 reviews) - Users report significant **usability issues** with Litify, particularly related to document visibility and cumbersome intake processes. (15 reviews) - Users are frustrated by the **severe restrictions** on file management in Litify, which hinder flexibility and efficiency. (11 reviews) - Users find Litify can be **time-consuming** , especially during report generation and updating companion cases, impacting workflow. (11 reviews) - Users experience **lagging performance** with Litify, which hampers productivity and workflow efficiency at times. (10 reviews) - Not User-Friendly (9 reviews) - Clunky Interface (8 reviews) - Missing Features (8 reviews) - Users find **navigation issues** frustrating, citing slow performance and confusing layouts that hinder usability. (8 reviews) - Users experience a **small initial learning curve** with Litify, but it improves with time and usage. (7 reviews) ## Litify Reviews ### 1. Matter Tasks and API Make Litify Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Litify?** matter tasks and events reassign feature, Litify API **What do you dislike about Litify?** the standard litify features not always fit all legal practices, AI solutions need to improve. **What problems is Litify solving and how is that benefiting you?** Track cases, great store files ### 2. It is a very useful tool for personal injury and medical malpractice cases. **Rating:** 3.5/5.0 stars **Reviewed by:** Kailey A. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Litify?** I like that you are able to organize documents into separate folders. I enjoy the timer feature and the date calculator. Easy to search with docrio. **What do you dislike about Litify?** It can operate a little slow at times. It can be a little hard to move documents from folder to folder. Doesn't download word documents in same format. **What problems is Litify solving and how is that benefiting you?** We did not have the option of organizing documents into separate folders with our last program which is very helpful. I also enjoy that you can keep track of time and billing all in one system. ### 3. Litify - A good way to keep everything Organized at the same place. **Rating:** 5.0/5.0 stars **Reviewed by:** Evert B. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Full integration with multiple platforms such as Docrio, Docusign, Outlook and Ring Central, making your daily work easier. **What do you dislike about Litify?** Sometimes it is a little slow when creating new documents. **What problems is Litify solving and how is that benefiting you?** I can keep all case documentation, communication, and activities in one system, which saves me time at work. ### 4. Efficient and Meaningful **Rating:** 5.0/5.0 stars **Reviewed by:** Oneal V. | Litigation Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I like the way it provides me all type of condensed information. I can manage all of my cases with no issues. **What do you dislike about Litify?** Sometimes it takes a little bit long to load. **What problems is Litify solving and how is that benefiting you?** It game me a summary of all of my cases through the dashboards section. ### 5. Simple, effective and adjustable **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Senior Pre Litigation Attorney, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Being able to configure it to meet our needs on data collection and organizing the data. **What do you dislike about Litify?** The lag sometimes, the slowness can impact a process. **What problems is Litify solving and how is that benefiting you?** Putting all of the pieces of the puzzle in one location. Assuring consistency and compliance. **Official Response from Team Litify:** > Thank you for your review! The power of our platform is its configurability, enabling each client to benefit from a tailored solution that meets their own unique needs and processes. We're glad to hear this is helping you organize your data, ensure consistency, and maintain compliance. Our team is continually focused on enhancing performance to alleviate any ongoing loading issues. ### 6. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna H. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Lifity is very easy to work with. Easy access and many ways to look up things. **What do you dislike about Litify?** Nothing, everything is easy to access and upload. **What problems is Litify solving and how is that benefiting you?** Being able to only see my cases and uploading more than 1 thing as different version. ### 7. Great so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Selma S. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Litify?** How customizable it is, how we can run reports, and the automations. **What do you dislike about Litify?** Sometimes it is not as user friendly as other software. **What problems is Litify solving and how is that benefiting you?** Currently it is able to run reports that we were previously using excel for. **Official Response from Team Litify:** > Thank you for sharing your experience. It's great to hear that Litify is helping you to quickly run reports and save time previously spent on manually creating them in Excel. If you have any questions, please reach out to your CSM directly so they can support you. ### 8. Paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The ease of use is very straight forward. **What do you dislike about Litify?** Notifications for some cases. If you are not on the screen, it is easy to miss. **What problems is Litify solving and how is that benefiting you?** Being able to work remotely and still have all the case info at your fingertips ### 9. Litify is beginning to be very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yourway F. | Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The integrations they have are very nice **What do you dislike about Litify?** I wish Litify would allow you to drag documents out and not just drag in. **What problems is Litify solving and how is that benefiting you?** Litify allows you to schedule within your outlook calendar and shares the information with Litify's calendar. ### 10. Litify! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Case Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Litify is modern. The team is great with working with our firm's needs. **What do you dislike about Litify?** There isn't anything that I can think of that is worth saying I dislike. **What problems is Litify solving and how is that benefiting you?** Up to date case management, AI features ### 11. Great Platform - Could Use Some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** One location for everything. Search features have got better. **What do you dislike about Litify?** Some things should be a little more user friendly, like saving emails with the Docrio add-in. Not easy and should be better. Also, downloads are very long and sometimes won't work at all. Why does the system have to preview the file if I only want to download? **What problems is Litify solving and how is that benefiting you?** Having one location and application to do multiple taks/operations, i.e., accounting and document retrieval ### 12. Easy to use and Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren B. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I like how easy it is to customize and organize individual files. **What do you dislike about Litify?** I wish we could drag and drop files between folders. **What problems is Litify solving and how is that benefiting you?** Litify makes it really easy to organize case files. ### 13. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** christian a. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I really like that i am able to track al my tasks, calls, emails and reminders **What do you dislike about Litify?** There is not much that i dislike but it is sometimes laggy **What problems is Litify solving and how is that benefiting you?** I am unsure ### 14. REVIEW **Rating:** 3.0/5.0 stars **Reviewed by:** Ambyr A. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Litify?** it is comprehensive and has many options. **What do you dislike about Litify?** It tends to duplicate documents and the task system is difficult to use and needs adjustment **What problems is Litify solving and how is that benefiting you?** Law firm. It is a sufficient repository. **Official Response from Team Litify:** > Thanks for your review! Litify should not duplicate any documents, so if this has been your experience, please reach out to your CSM or our Support team directly so that they can investigate and resolve this error. ### 15. Litify has great potential but needs drastic improvements. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Litify?** That it is very customizable to each attorney and case. **What do you dislike about Litify?** It runs slowly. Things do not always save. It can be very confusing to navigate. Notes are dated the date you write them and you cannot change them to the day the call actually took place. **What problems is Litify solving and how is that benefiting you?** Provides a platform to keep the team organized and up to date with features such as notes and time stamped uploads. ### 16. Fast, Simple and complete **Rating:** 4.0/5.0 stars **Reviewed by:** Jose R. | Legal Assitant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** All the available features and fast response. **What do you dislike about Litify?** It asks for a lot of information when creating a new party. **What problems is Litify solving and how is that benefiting you?** Helps to keep my documents and tasks organized for each case ### 17. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** It's a user friendly especially for newbie like me. **What do you dislike about Litify?** When you have a companion cases, it's very time-consuming that you need to update all the companion file even you already updated the driver file. I'm looking forward there will be a feature that when we update C/L Tab in the driver file it will automatically update the companion tab just like when we make a note. **What problems is Litify solving and how is that benefiting you?** N/A ### 18. Pairs great with Salesforce CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Litify?** Litify is still providing great value to us in terms of CRM use cases and the rest of the review is still true and the same. **What do you dislike about Litify?** Time to first go-live and implementation was longer than we expected, but went well and the Litify team helped us through every step. **What problems is Litify solving and how is that benefiting you?** Case management ### 19. Best Legal CRM on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The best thing about Litify is it's ability to house the full client lifecycle on one platform. Implementation took about six months and was supported by their partner, Banjaxed Solutions. The integration to our legacy system was fairly easy. **What do you dislike about Litify?** The customer success side was slightly lacking. **What problems is Litify solving and how is that benefiting you?** Litify is creating AI agents that may soon replace the repetitive tasks we do in our daily work. ### 20. Awesome program! **Rating:** 5.0/5.0 stars **Reviewed by:** Anayansi J. | Client Success Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Litify?** Litify has been a game changer for our law office. It streamlines our workflow, keeps everything organized, and makes communication across the team seamless. Easy to use, reliable and built with legal professionals in mind- highly recommend. **What do you dislike about Litify?** Kinda slow sometimes but overall good. I don't really have dislikes right now. **What problems is Litify solving and how is that benefiting you?** great program- everything has been created to fit our requests. **Official Response from Team Litify:** > Thank you for your review! We’re glad to hear that Litify has been such a game-changer for your practice and that you would so highly recommend it to others. We understand the concern about loading speeds, and our team is focused on enhancing performance. ### 21. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Eric K. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Litify?** Organized, easy to navigate the entire platform **What do you dislike about Litify?** Hard to navigate back to previous page, new tabs opening **What problems is Litify solving and how is that benefiting you?** Helps me navigate day to day operations ### 22. Litify is a customizable workhorse for legal **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** If you have the right development team it's highly customizable. Not bad out of the box either. **What do you dislike about Litify?** UX/UI is lacking an ascetic and ease of use. **What problems is Litify solving and how is that benefiting you?** Litify solves several operational challenges for law firms by centralizing case management, client communication, intake processes, and document handling into a single platform. Built on Salesforce, it enables better visibility and collaboration across teams, streamlines workflows, ensures compliance through automation, and offers robust reporting and analytics. This integration not only boosts productivity but also enhances the client experience by keeping all case-related data organized and accessible in one secure, cloud-based system. ### 23. I love Litify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The software is easy to use and helps keep everything organized, from managing cases to staying on top of client communications. It’s customizable, so we can set it up to fit our needs perfectly. **What do you dislike about Litify?** The Litify notes are hidden away, but it just a matter of getting used to. **What problems is Litify solving and how is that benefiting you?** Staying organized, I love all the reports it can generate. ### 24. Great way to customize what you need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Ease of Use, Customization, Customer Support **What do you dislike about Litify?** I don't believe there is anything at this moment that I don't like. **What problems is Litify solving and how is that benefiting you?** Litify helps keep things organized and easy to find throughout the site as well as tabs that allow us to input certain information that is easy to find instead of having to go into different folders to look for. ### 25. User Friendly and Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Litify is user friendly and easy to navigate. Litify is also compatible with many other softwares/programs that you are already using so it was helpful to have everything link back to Litify. **What do you dislike about Litify?** Downsides to Litify is the salesforce limitations. We also have to input information into multiple fields, I wish it was possible to input information into 1 field and have it populate everywhere else. **What problems is Litify solving and how is that benefiting you?** Litify helps with everyday case management procedures. It is easier to locate information regarding a case and also it is making it easier to manage/draft documents pertaining to that case. ### 26. Litify has helped us to create quick reports, saving us so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordana A. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Litify?** The reporting feature, it saves us so much time. I like that we can organize the file to look how we need it to. It is easy to use. **What do you dislike about Litify?** Sometimes some files got deleted, when we were transferring to Litify. **What problems is Litify solving and how is that benefiting you?** It mainly solves our issue with creating reports ### 27. PI Case Manager for a Law Firm. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** My favorite thing about it is that it's easy to use and pretty much fool proof. In my opinion. **What do you dislike about Litify?** Honestly, I've been using it for four years now and I can honestly say I don't have any dislikes. **What problems is Litify solving and how is that benefiting you?** It makes keeping up with all 87 of my cases easy and organized. ### 28. I've had a good experience so far with Litify...No real concerns with this application. **Rating:** 4.0/5.0 stars **Reviewed by:** Kia B. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The ease of locating what Im looking for pertaining to a specific matter and easy to use as well. **What do you dislike about Litify?** Could have more features to help with the ease of the daily production of managing cases. **What problems is Litify solving and how is that benefiting you?** Tracking our stages of our cases, medical damages reports, expenses, and notes etc. ### 29. Litify Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Litify?** I like the seamless coordination between my coworkers. **What do you dislike about Litify?** Periodic error messages slow down my workflow. Some features change over time and disrupt my processes. **What problems is Litify solving and how is that benefiting you?** Litify seamlessly agregates the information multiple departments will need access to. It is an easier system to use than spreadsheets and emailing documents. ### 30. I use Litify everyday at work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Love how easily it keeps track of records and files for each client. **What do you dislike about Litify?** I hate that Times New Roman font does not save properly when uploading Microsoft Word documents. **What problems is Litify solving and how is that benefiting you?** Keeping track of clients' documents and information better than the last program we used. ### 31. Very clear billing and processing experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I very much like the Timer and its ability to process my client work. **What do you dislike about Litify?** Screen is a bit busy, making things like the Timer a bit hard to find at times. **What problems is Litify solving and how is that benefiting you?** Litify helps me solve for how best to bill matters. ### 32. Litify gets easier to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Litify?** It gets easier to use Litify by the day. **What do you dislike about Litify?** You have to keep opening a tab to get to where you need to be. **What problems is Litify solving and how is that benefiting you?** Ease in finding cases you are working on. Typing in key words are really helpful. ### 33. Litify is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Ny W. | Personal Injury Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The save feature of Litify is my favorite. It helps with keep everything in one place and very accessible. **What do you dislike about Litify?** Sometimes it buffers in the afternoon around the same time everyday. **What problems is Litify solving and how is that benefiting you?** Litify is solving keeping up with cl docs and information. ### 34. It takes time to get used to Litify, but it is very efficient and powerful. **Rating:** 4.0/5.0 stars **Reviewed by:** Zyra S. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** It is easy to organize information with the variety of features. **What do you dislike about Litify?** I do not like the layout of matters, with the timeline being too low. **What problems is Litify solving and how is that benefiting you?** Organization of information allows me to pass cases along with ease. ### 35. Has Potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Litify?** The ability to create a report for basically anything needed. **What do you dislike about Litify?** Lots of moving parts that requires a lot of clicks. Wish users had the ability to edit Home Screen **What problems is Litify solving and how is that benefiting you?** Running reports ### 36. Easy To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Litify?** Easy to use and navigate. Self-intuitive. **What do you dislike about Litify?** It takes a long time to upload files to the folder. **What problems is Litify solving and how is that benefiting you?** It is easy to keep everything in one place and all in a cloud system. ### 37. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Senior Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** User friendly and easy to navigate and efficient to busy work load. **What do you dislike about Litify?** Reports are inaccurate when information is not updated properly. **What problems is Litify solving and how is that benefiting you?** Organization and case management with ease of work flow. ### 38. not user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Litify?** the ability to convert documents to PDF within the system. **What do you dislike about Litify?** The checklist process and how it does not follow dates **What problems is Litify solving and how is that benefiting you?** at this time, none. ### 39. The Only Open Platform for Legal **Rating:** 5.0/5.0 stars **Reviewed by:** Emery W. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Litify?** Built on Salesforce, Litify is the only truly open platform for legal. Because of this you can add in best in class tools, build your own workflows and continually improve operations. Awesome roadmap coming up for 2025 with ai additions and digital instant disbursements for plaintiff firms. **What do you dislike about Litify?** It takes a lot to implement, so be prepared to invest time and resources. **What problems is Litify solving and how is that benefiting you?** All in one solution for high performing firms. ### 40. Litify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I like how adaptable it is and how user friendly it is **What do you dislike about Litify?** You could have better support articles and better documentation for custom implementations **What problems is Litify solving and how is that benefiting you?** N/A ### 41. Litify Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Eder B. | Cloud adminitrator team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** Usability and easy implementation to main business proceses **What do you dislike about Litify?** Some user interfaces or ux layout is no easy to users **What problems is Litify solving and how is that benefiting you?** case management to legal lines ### 42. I like the ability to have the same case opened on multiple pages. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Litify?** The ability to link documents to chatters. **What do you dislike about Litify?** Wish there was an easier way to review the activity timeline notes. **What problems is Litify solving and how is that benefiting you?** . **Official Response from Team Litify:** > Thank you for your review! You can create a custom view on the activity timeline to filter and look at only your Litify Notes across all case activity. For more information, please refer below — or reach out directly to your CSM for additional options: ### 43. Implementation & Configuration Process **Rating:** 0.0/5.0 stars **Reviewed by:** Sean S. | Executive Manager of Marketing & Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Litify?** We have been live with Litify for six months. We could be more efficient with pen and paper at this point. We have spent so much on Litify and the configuration is so messed up it has hurt our ability to generate cash flow due to how inefficient our setup is. I don't like anything about Litify yet. **What do you dislike about Litify?** I would have liked the Litify team to be more involved from the beginning with the 3rd party implementation agency. Our implementation was almost double what it was quoted and the configuration wasn't done correctly. Now the foundation of our Litify product isn't right. Ease of use 1 out 10 due to poor configuration. 1 out 10 for implementation. Customer Support has been overall good. We use Litify daily. Number of Features is good but none have been setup properly for us. Ease of integration 1 out 10. **What problems is Litify solving and how is that benefiting you?** We still haven't been able to get to a point that Litify has solved any problems for us. We have actually moved backwards in a lot of ways from Needles if you can believe that. ### 44. Fast and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** I love that Litify makes my work day much easier. **What do you dislike about Litify?** Some times we have some errors that need to be fixed however the customer support staff usually fixes things quickly. **What problems is Litify solving and how is that benefiting you?** we use a lot of reports and it helps that they are all easily ran at the click of a button or two. ### 45. Litify is AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Armand M. | Paralegal Pre litigation, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Litify?** In today's fast-paced world, efficiency is paramount in every aspect of business operations. Enter Litify - a program that not only promises but delivers exceptional efficiency, revolutionizing the way businesses manage their processes. Having had the opportunity to integrate Litify into our workflow, I can confidently attest to its excellence and effectiveness. Our office uses this program daily. From the moment we implemented Litify, the impact was immediate. One of the most striking features is its user-friendly interface, which is intuitive and easy to navigate. This accessibility ensures that team members can quickly adapt to the platform, minimizing training time and maximizing productivity from the get-go. One of the standout qualities of Litify is its versatility. Whether it's managing client relationships, streamlining case management, or optimizing marketing campaigns, Litify seamlessly integrates all aspects of our business operations into one cohesive platform. Gone are the days of juggling multiple tools and platforms; Litify consolidates everything we need into a single, comprehensive solution. In conclusion, Litify is more than just a program; it's a game-changer for businesses looking to enhance efficiency and productivity. With its user-friendly interface, comprehensive features, automation capabilities, and exceptional support, Litify has exceeded our expectations on every level. I wholeheartedly recommend Litify to any organization looking to streamline their operations and achieve new levels of success. **What do you dislike about Litify?** When we frist launched the set up was probable my dislike but we have an amazing Litify person. **What problems is Litify solving and how is that benefiting you?** Having the files within the progream is a great feature. ### 46. Review of litify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Litify?** I like that it is easy to navigate the system and not at all rocket science. Quick and easy tabs. **What do you dislike about Litify?** I don't have any downsides. I like mostly everything about it **What problems is Litify solving and how is that benefiting you?** Litify helps organize my cases and allows me to keep up with clients information **Official Response from Team Litify:** > Thank you for sharing your Litify experience! We’re happy to hear that you’re enjoying the platform and that it’s helping you keep your case and client information organized. ### 47. Litify is easy to use, however there is always plenty of room for improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** Daniela C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Litify?** Litify is very easy to use. You do not have to guess much on how to find what you are looking for. Also, there are different ways of doing a task on litify like writing notes for example. You can write notes on the main Matter, on the client, on an specific party etc etc. Same, with the way you access to Roles. Always several ways of doing things and accomplish same task. Which is great for you to see which way you like best for everyday basis. **What do you dislike about Litify?** There is always room for improvement. Glitches like Having a two way process to accomplish 1 task. If you miss one of the two it wont reflect on profile. Same with Middle initials of clients.They do not show up unless you click on the role. So if you have several roles wih the same name and only a different middle name it wont display until you click each. Which can create issues. **What problems is Litify solving and how is that benefiting you?** I like the responsiveness of the LITIFY team for sure. However the problem i previously mentioned about the middle initials unfortunately has not been fixed. ### 48. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The staff that is behind the platform. They are proactive and are able to modify or tweak features to your need **What do you dislike about Litify?** it seems like when one thing is fixed another breaks **What problems is Litify solving and how is that benefiting you?** you can find everything under one app ### 49. Seamless and organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** It is easy to navigate and organized. I like that there are different features catered to different departments. **What do you dislike about Litify?** Sometimes it can be slow or not responsive **What problems is Litify solving and how is that benefiting you?** It is secure **Official Response from Team Litify:** > Thanks for sharing your review of Litify! We're glad to hear that you're enjoying the platform. As Litify is built on Salesforce, our clients benefit from best-in-class security, controlling access to sensitive information, blocking against suspicious activity, and keeping data confidential. We understand your concerns with loading speeds. Please know that our team is focused on enhancing performance. ### 50. It is easy to use and helps to get tasks done accordingly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Litify?** The ease of accessing cases and doing what needs to be done. **What do you dislike about Litify?** Sometimes it'll move slower but not alot. **What problems is Litify solving and how is that benefiting you?** Not sure of any problems. ## Litify Discussions - [What is Salesforce Litify?](https://www.g2.com/discussions/what-is-salesforce-litify) - 1 comment - [How does Litify work?](https://www.g2.com/discussions/how-does-litify-work) - 1 comment - [View Litify pricing details and edition comparison](https://www.g2.com/products/litify/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+11%3A14%3A44+-0500&secure%5Bsession_id%5D=c03da801-5d8e-4ce6-b6b4-f8d647c9e519&secure%5Btoken%5D=04e765ef1ae37df03c0ea76d4a32448456b373da69d8c5463f0ad7f88949ec68&format=llm_user) ## Litify Integrations - [8am LawPay](https://www.g2.com/products/8am-lawpay/reviews) - [Case Status](https://www.g2.com/products/case-status/reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - [ECFX Notice](https://www.g2.com/products/ecfx-notice/reviews) - [Foundation AI](https://www.g2.com/products/foundation-ai/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mogli](https://www.g2.com/products/mogli/reviews) - [NetDocuments](https://www.g2.com/products/netdocuments/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [Supio](https://www.g2.com/products/supio/reviews) ## Litify Features **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Dashboard - Cloud - Mobility - Contact Management **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Content Management** - Document Management - Calendar Integration - Workflow **Content Management** - Document Management - Calendar Integration - Workflow **Platform Additional Functionality** - Cloud - Mobility - Messaging **Time & Billing** - Time Tracking - Payments - Billing **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Litify Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - 4.7/5.0 (288 reviews) - [Smokeball](https://www.g2.com/products/smokeball/reviews) - 4.7/5.0 (379 reviews)