# ListenUp! Reviews **Vendor:** Listen UP **Category:** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About ListenUp! ListenUp! is an AI product feedback & research repository We help you centralize feedback automatically from your existing tools (support tickets, internal discussions, emails) and user research (with our interview recorder for Google Meet, Zoom, and Teams). We also automatically sync customer profiles, ensuring you always understand the "who" behind the "why." Our AI engine continuously cleans, extracts, and categorizes insights, automating the entire process. Wake up on Monday to read insights in ListenUp! and build a better product for your customers. ## ListenUp! Pros & Cons **What users like:** - Users find ListenUp! to be an **easy-to-use tool** that simplifies gathering and analyzing customer feedback effectively. (2 reviews) - Users value the **data analysis capabilities** of ListenUp!, which effectively uncover customer pain points through AI insights. (1 reviews) - Users highlight the **ease of use and comprehensive insights** of ListenUp!, enhancing collaboration across teams. (1 reviews) - Users find ListenUp! to be an **easy-to-use tool** for gathering and analyzing customer feedback effectively. (1 reviews) - Users find **implementation of ListenUp!** to be straightforward, enhancing productivity and efficiency across teams. (1 reviews) - Insights (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users feel the **pricing is too high** for the enterprise tier, making it less accessible. (1 reviews) - Users report **inadequate testing** of the AI layer, limiting their ability to fully utilize the synthesis feature. (1 reviews) - Users note that **navigation difficulty** in finding documentation hinders their experience with ListenUp! and its API. (1 reviews) ## ListenUp! Reviews ### 1. Easy to use tool to gather customer feedback and turn them into insights **Rating:** 3.5/5.0 stars **Reviewed by:** Kristel A. | Lead Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about ListenUp!?** It is an easy to use tool to gather customer feedback, analyze it and provide insights about the customer's pain points by leveraging AI **What do you dislike about ListenUp!?** The pricing for the entreprise tier seems a bit too high. Also, it was difficult to find documentation of the product and its API **What problems is ListenUp! solving and how is that benefiting you?** Preventing churn Helping the support team provide feedback to the development team about new features or report bugs ### 2. Finally a game changing tool designed by Product team for Product teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lara S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about ListenUp!?** A game changer among Product Managers' stack! ListenUp was truly designed by Product for Product and it shows ! The tool is very easy-to-use, easy to implement, and addresses core Product topics such as discovery and feature design. Verbatims transcript is very accurate and spares a lot of time, but it doesn't stop here. Collecting insights, identifying patterns, and evaluating impact has never been so easy. The experience doesn't stop here. I also recommend trying Crystal ball 🔮 , Web Highlights, and many other features...These were truly designed to emphasize strong a product culture within teams, not only Product Teams but also Customer Support, Sales Teams... As long as there is customer-centric and product thinking, there is room for ListenUp! **What do you dislike about ListenUp!?** Had no time left to fully test the AI layer and see the synthesis feature in action. **What problems is ListenUp! solving and how is that benefiting you?** Transcript user verbatim Identifying patterns Collecting insight and other kinds of web ideas and data at the same time Product Synhtesis Quantifying insights to give impact to your product roadmap and weigh features ### 3. A time-saving tool that guides the product team on key requests. **Rating:** 4.5/5.0 stars **Reviewed by:** Arian C. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ListenUp!?** The powerful search feature that makes it easy to find insights and patterns, the simple and effective design, the wide range of available integrations, and the embedding capabilities. **What do you dislike about ListenUp!?** The hierarchy of information could be improved for a better overall view. **What problems is ListenUp! solving and how is that benefiting you?** Limited time for analyzing feedback, the need for a simple tool to centralize all feedback, and the ability to record meetings without requiring a bot. - [View ListenUp! pricing details and edition comparison](https://www.g2.com/products/listenup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+23%3A33%3A42+-0500&secure%5Bsession_id%5D=0c288cda-af0f-4fee-99d7-b2dbe8633c6b&secure%5Btoken%5D=85bd42d5adcb3af385b57fa15695e553ef004308b916431e96c45df49fca4197&format=llm_user) ## ListenUp! Features **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Insights** - Human Transcription - Computer Transcription - Analytics **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top ListenUp! Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (378 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews)