ListenFrist is able to combine ease of use with incredible depth to create a platform that helps to shape content, analyze results and improve campaigns. All of that functionality combined with the hands on availability of their staff to answer questions and create detailed reports, it's like having extra members on our team. Review collected by and hosted on G2.com.

Certain functionality and performance on the back end of the platform could be improved. Review collected by and hosted on G2.com.

I really appreciated having all the posts and their respective analytics on one screen for easy browsing access. Review collected by and hosted on G2.com.

We were hoping ListenFirst could be integrated with Sprinklr, as we use that for all of our scheduling/posting. Some features, including campaign/series tagging weren't able to port over to ListenFirst, so we could know how certain campaigns were performing separately. Also, the one-day delay in analytics was often a bit too slow for what we needed. Review collected by and hosted on G2.com.

I've worked with Nicole Yoon for over a year now and she has really become part of the team. She's done a great job with all of our complicated reporting (BBC vs BBCA) and presents weekly to the Marketing, Social, and Research teams. Review collected by and hosted on G2.com.

There have been a few errors in how programming is coded in the industry portal - specifically genre/or first run. We often will filter on these specific buckets for a press claim and will manually do our own check. Review collected by and hosted on G2.com.

I love that you can see clear follower insights for the content as well as the content engagement that the posts drive. The ability to find and identify top followers to use as brand advocates is a great feature as well.

Another feature that is great is the Story Runner and how you can compare engagement and brand measurement pre and post your campaign flight. Review collected by and hosted on G2.com.

There isn't much that I dislike about the product at the moment. Review collected by and hosted on G2.com.

The team at ListenFirst truly feels like an extension of our in-house team. They are always punctual, cheerful, and a delight to work with. Review collected by and hosted on G2.com.

Nothing! Honestly nothing, they're great. Review collected by and hosted on G2.com.

As a new user, I think the client support is really great. I also like seeing the different reports the insights group shares so we can get an idea of what the tool is capable of. Review collected by and hosted on G2.com.

The user interface could be more intuitive. Also, small sample sizes make it difficult to cut data in different ways. Its difficult to make sense of all the different metrics and when to use what. Review collected by and hosted on G2.com.

The week over week audience growth and film content metrics. Review collected by and hosted on G2.com.

I always want to get more granular which I know is tricky given the platforms used. So less of a dislike and more of something to work on! Review collected by and hosted on G2.com.

Ability to look at performance of content across multiple social platforms, competitive analyses and paid campaign tracking. Review collected by and hosted on G2.com.

Performance ranking on engagement rates outside of aggregate performance totals. Lack of depth in influencer analysis and follower analysis. Review collected by and hosted on G2.com.

That it's easy to maneuver, especially with our hundreds of pages ingested - but it's simple and easy to find what I need. Review collected by and hosted on G2.com.

It's obviously harder to use with multiple languages in each page; it'd be great to be able to tag specific pieces of content, even if it's in different languages Review collected by and hosted on G2.com.

ListenFirst allows us to only use 1 platform for social analytics and listening. Prior to using ListenFirst we used multiple social vendors for different types of social insights. ListenFirst is a much more efficient way to access that same data. Review collected by and hosted on G2.com.

Some of the data like demographics can't be exported. Review collected by and hosted on G2.com.