The customer service from ListenFirst is outstanding. Our reps understand our content and objectives. I always receive timely replies to queries and issues and they provide constant updates about reports, changes and improvements. Review collected by and hosted on G2.com.

The only hole I see is a stronger Affinity tool. We are often pitching sponsorship ideas and the need to understand the overlap of social audiences for any show, brand or influencer is key. Review collected by and hosted on G2.com.

The ListenFirst platform has a lot of useful features for accessing all your social data in one place. It is an excellent resource for competitive benchmarking and industry rankings. We also use them for account services and the team is very helpful, easy to work with, and quick to respond to questions or requests. Review collected by and hosted on G2.com.

The platform UI is not as intuitive as it could be, some functions are clunky. Once you know where to go for what though, it's not a problem. Review collected by and hosted on G2.com.

I have yet to encounter a tool with such great integration with Instagram. Collecting IG analytics is quick and painless. Review collected by and hosted on G2.com.

My only complaint is that analytics only update once a day. Review collected by and hosted on G2.com.

Representatives close attention to brand needs, easy to follow direction. Review collected by and hosted on G2.com.

The platform is not always intuitive for the user to use. Review collected by and hosted on G2.com.

ListenFirst has all of the data that I need in one place. Even better, the teams that support our account are extremely responsive and are experts in both the social analytics space and the entertainment space. Our contacts at ListenFirst add tremendous value to an already great product. Review collected by and hosted on G2.com.

The tagging feature is great, but the manual tagging process can sometimes be a bit frustrating in the platform. Integration with Sprinklr would be extremely beneficial. Additionally, API limitations, largely outside of ListenFirst's control, cause some headaches for our business, particularly when it comes to IGTV. Review collected by and hosted on G2.com.

I love ListenFirst's Content Analysis tool and the helpfulness of their team. They've taken my product suggestions and provided me with new templates and reports to fulfill our my team's needs. Review collected by and hosted on G2.com.

I don't love the lack of sentiment management or the paid post interface. Review collected by and hosted on G2.com.

Being able to go to one site to select one's desired metrics is very convenient! Review collected by and hosted on G2.com.

The data quality isn't quite up to par (e.g., Rotten Tomatoes data not available for all movies that have data on the RT site). Also, having to search for one title at a time is a bit cumbersome... Review collected by and hosted on G2.com.

LFM's approach to client-satisfaction with white-glove service, speed with inquiries/requests from the client side, broad breadth of global platforms covered in their custom dashboard, ability to tackle custom requests. I also like that within the dashboard we can understand not only our brand's performance but also in comparison to other brands in the fashion universe (the Story runner, etc). Review collected by and hosted on G2.com.

This is outside of LFM's control, but I wish they captured all metrics on platforms as they are introduced (ex: IGTV views, engagements, etc) - that is more API dependent. As it relates to their dashboard, I would like the UX to be a bit more visual vs. text-heavy Review collected by and hosted on G2.com.

When you know what you're doing, it's very user-friendly. When you know what you want, it's very easy to get the data. However, when you're digging for some stories there are so many different options that you don't know what's the best option/ Review collected by and hosted on G2.com.

I don't like that the filters don't seem to be in real-time. Many times we've had issues with the Day Of Air or First Run Air Date filters working. I understand that it is based on a third-party source, but it could use some work to make it more accurate. Review collected by and hosted on G2.com.

We're very pleased to have used ListenFirst for our social tracking needs. It's very comprehensive and user-friendly - and cuts down our research time drastically! Review collected by and hosted on G2.com.

It may be on our servers at work, but it can get very slow. I also think it would be super helpful to have video views calculated on the social page rundowns, instead of just clicking each video link to find the views. Last, I'd love to be able to include the current day in the date range when I'm looking up information. Review collected by and hosted on G2.com.