--- title: ListenFirst Reviews meta_title: 'ListenFirst Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how ListenFirst works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 32 scale: '5' date_modified: '2026-08-09' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # ListenFirst Reviews **Vendor:** ListenFirst **Category:** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 32 ## About ListenFirst ListenFirst is the premier social analytics platform built by marketers, for marketers. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton. For more information, visit www.listenfirstmedia.com. ## ListenFirst Reviews ### 1. ListenFirst has listened to my feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa G. | Director, Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ListenFirst?** Being able to bulk tag posts so I can measure campaigns easily against benchmarks! This is something I asked ListenFirst to improve and they did! **What do you dislike about ListenFirst?** The ONLY thing is that it doesn't have TikTok impressions and the Word Cloud only includes Twitter topics. Other than that, things are going great! **What problems is ListenFirst solving and how is that benefiting you?** Easy for me to pull results, analytics, and improve our overall social strategy based on these. ### 2. I use Listen First as a Sr. Social Media Manager for an entertainment company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** Very user-friendly. Meeting with our reps each month is extremely helpful. They're great at updating us on new features and answering any questions that might pop up. **What do you dislike about ListenFirst?** I would like to be trained to pull some of the social reports on my own so I don't depend on our reps as much. We actually have plans to go over this in the coming weeks. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst is allowing us to look at which posts are performing the best and worst each week and month. It's also allowing us to look at each individual campaign and how it performs overall. ### 3. Perfect for Competitive Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about ListenFirst?** I love ListenFirst's Content Analysis tool and the helpfulness of their team. They've taken my product suggestions and provided me with new templates and reports to fulfill our my team's needs. **What do you dislike about ListenFirst?** I don't love the lack of sentiment management or the paid post interface. **What problems is ListenFirst solving and how is that benefiting you?** I've used ListenFirst to create a monthly report showcasing competitor trends and the white space we can fill within our industry. I also have used it for tagging content in the past. ### 4. Great aggregation of Social & Digital Data! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about ListenFirst?** Being able to go to one site to select one's desired metrics is very convenient! **What do you dislike about ListenFirst?** The data quality isn't quite up to par (e.g., Rotten Tomatoes data not available for all movies that have data on the RT site). Also, having to search for one title at a time is a bit cumbersome... **What problems is ListenFirst solving and how is that benefiting you?** Time savings in being able to pull the relevant social and digital metadata from LF has been really helpful! ### 5. Beneficial and easy to use, but room for improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about ListenFirst?** When you know what you're doing, it's very user-friendly. When you know what you want, it's very easy to get the data. However, when you're digging for some stories there are so many different options that you don't know what's the best option/ **What do you dislike about ListenFirst?** I don't like that the filters don't seem to be in real-time. Many times we've had issues with the Day Of Air or First Run Air Date filters working. I understand that it is based on a third-party source, but it could use some work to make it more accurate. **What problems is ListenFirst solving and how is that benefiting you?** We are using ListenFirst data to showcase how different programs within our media portfolio are performing across social platforms. We have been able to tell consistent #1 stories on Broadcast & Cable. We also use the Story Runner to help us craft stories for specific campaigns on our networks to show the benefits that partnering with us has on social activity. ### 6. Exhibitor Partnerships review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about ListenFirst?** We're very pleased to have used ListenFirst for our social tracking needs. It's very comprehensive and user-friendly - and cuts down our research time drastically! **What do you dislike about ListenFirst?** It may be on our servers at work, but it can get very slow. I also think it would be super helpful to have video views calculated on the social page rundowns, instead of just clicking each video link to find the views. Last, I'd love to be able to include the current day in the date range when I'm looking up information. **What problems is ListenFirst solving and how is that benefiting you?** I think our research that we pull has been consolidated both with information and time since working with ListenFirst. We're able to see info as soon as we log into the homepage that we ordinarily would have to sort through the week. And to see the information in ways that are easier to compare and contrast to glean more analysis. ### 7. ListenFirst Survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about ListenFirst?** I really appreciated having all the posts and their respective analytics on one screen for easy browsing access. **What do you dislike about ListenFirst?** We were hoping ListenFirst could be integrated with Sprinklr, as we use that for all of our scheduling/posting. Some features, including campaign/series tagging weren't able to port over to ListenFirst, so we could know how certain campaigns were performing separately. Also, the one-day delay in analytics was often a bit too slow for what we needed. **What problems is ListenFirst solving and how is that benefiting you?** The clear breakdown of analytics allows us to quickly see what's working organic vs. paid, and the viewing of multiple posts on one screen keeps it all in one place for easy access. ### 8. First impressions of ListebFirst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about ListenFirst?** As a new user, I think the client support is really great. I also like seeing the different reports the insights group shares so we can get an idea of what the tool is capable of. **What do you dislike about ListenFirst?** The user interface could be more intuitive. Also, small sample sizes make it difficult to cut data in different ways. Its difficult to make sense of all the different metrics and when to use what. **What problems is ListenFirst solving and how is that benefiting you?** Having a go to source to help us benchmark the social buzz of our talent, programs, and campaigns against others. Analyzed the effectiveness of social media efforts. ### 9. ListenFirst provides an easy way to aggregate and analyze social content performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about ListenFirst?** Ability to look at performance of content across multiple social platforms, competitive analyses and paid campaign tracking. **What do you dislike about ListenFirst?** Performance ranking on engagement rates outside of aggregate performance totals. Lack of depth in influencer analysis and follower analysis. **Recommendations to others considering ListenFirst:** ListenFirst provides one of the best holistic views of social content performance. The ability to look at aggregate level performance across all platforms and also on a post / engagement level gives marketers a true understanding of performance and data driven insights to optimize going forward. **What problems is ListenFirst solving and how is that benefiting you?** Understand the effectiveness of advertiser campaigns on NBCU social platforms. The power of social to drive incremental reach and engagement from our organization's IP and content. ### 10. Very nice company to work with **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about ListenFirst?** I like that the network reps are fast to respond, answer questions, and pull together decks regarding specific questions we have around a show. **What do you dislike about ListenFirst?** Methodology seems strange for some metrics. **Recommendations to others considering ListenFirst:** Very interesting metrics and there are a lot of ways to look at the data. However, it can be hard to interpret. Luckily the support teams are helpful. **What problems is ListenFirst solving and how is that benefiting you?** We've appreciated being able to see Twitter conversation surrounding our shows, see Press hits that brought buzz to the shows, and see how it ranked up against our competitors. ## ListenFirst Discussions - [What is ListenFirst used for?](https://www.g2.com/discussions/what-is-listenfirst-used-for) - [View ListenFirst pricing details and edition comparison](https://www.g2.com/products/listenfirst/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A35%3A10+-0500&secure%5Bsession_id%5D=8fd1d7f9-8b67-4ffe-bb7c-bb8c664f09c7&secure%5Btoken%5D=de8075616f38c255a2b7d8d9b70045fbb83cc2cc205ea4fbd3d8569e52c5beea&format=llm_user) ## ListenFirst Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API ## Top ListenFirst Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,369 reviews)