# ListenFirst Reviews **Vendor:** ListenFirst **Category:** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 32 ## About ListenFirst ListenFirst is the premier social analytics platform built by marketers, for marketers. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton. For more information, visit www.listenfirstmedia.com. ## ListenFirst Reviews ### 1. ListenFirst has listened to my feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa G. | Director, Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ListenFirst?** Being able to bulk tag posts so I can measure campaigns easily against benchmarks! This is something I asked ListenFirst to improve and they did! **What do you dislike about ListenFirst?** The ONLY thing is that it doesn't have TikTok impressions and the Word Cloud only includes Twitter topics. Other than that, things are going great! **What problems is ListenFirst solving and how is that benefiting you?** Easy for me to pull results, analytics, and improve our overall social strategy based on these. ### 2. I use Listen First as a Sr. Social Media Manager for an entertainment company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** Very user-friendly. Meeting with our reps each month is extremely helpful. They're great at updating us on new features and answering any questions that might pop up. **What do you dislike about ListenFirst?** I would like to be trained to pull some of the social reports on my own so I don't depend on our reps as much. We actually have plans to go over this in the coming weeks. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst is allowing us to look at which posts are performing the best and worst each week and month. It's also allowing us to look at each individual campaign and how it performs overall. ### 3. ListenFirst Has Elevated Our Offerings & Partnerships **Rating:** 5.0/5.0 stars **Reviewed by:** Karla B. | Integrated Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about ListenFirst?** ListenFirst has been a game-changer for us. It's very comprehensive and versatile. Through the platform, we've been able to uncover valuable brand lift for our partners, scout for prospects, monitor our competitors and monitor our own organic and branded campaign performance. **What do you dislike about ListenFirst?** It can be a little overwhelming at first to understand all of the features and where to go for what. **What problems is ListenFirst solving and how is that benefiting you?** We are able to use ListenFirst in both the pre- and post-sale process. We are prospecting new clients, monitoring campaign performance of current clients and indexing our brand vs. our industry through benchmarks. We've been able to uncover incredible brand lift for partners as well as tell a great story with data, on why partnering with our brand is more valuable vs. competitors. As an added benefit, several other departments are able to use ListenFirst. ### 4. Excellent experience working with ListenFirst **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey W. | Senior Manager | Social Media for BET+ Brand and Originals, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** ListenFirst is always super responsive and communicative in working with our social reporting requests. The reports are detailed and their capabilities are extensive! **What do you dislike about ListenFirst?** I haven't experienced anything that I've disliked. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst has been excellent in helping us decern what content is working with our audiences and what is not, helping us pivot when needed. ### 5. Great experience with Listen Fist, and it’s very easy to use as well! **Rating:** 5.0/5.0 stars **Reviewed by:** Cierra B. | Social Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about ListenFirst?** My favorite thing about Listen Frist is how easy it is to use, I also like that the application features different ways to access valuable data! **What do you dislike about ListenFirst?** I don't have any dislikes about the app, it used to work a little slow but now it's so easy to access data quickly! **Recommendations to others considering ListenFirst:** Listen First is a great platform to use. If you are lost with anything, there are always helpful calls with one of their representatives that will help you navigate the platform. **What problems is ListenFirst solving and how is that benefiting you?** With Listen First, I think it's made our compny have a closer relationship with our audience. We can truly understand how they feel about a show, and use that data to provide more content from them they would enjoy! ### 6. I'd recommend ListenFirst 11 times out of 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about ListenFirst?** A unique KPI is response rate vs. engagement rate. I like knowing that we can have an idea of how our content is engaging with our audiences and competitors on an even platform. **What do you dislike about ListenFirst?** Though it has improved, it is still a bit on the slower end to load data and other fields. The UI has also improved but is not as friendly as competitors such as Sprout Social. **Recommendations to others considering ListenFirst:** If you're on the fence between several platforms, go with ListenFirst! **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst's ability to integrate API with our Unified Marketing Analytics dashboard (in progress) will allow us to pull data and view it from a single interface across the organization. Too often do people view data from different points of view - this will help solve that problem. ### 7. ListenFirst is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel A. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** What is most helpful are the easy to read menus and the helpful parts are the ability to log in quickly. **What do you dislike about ListenFirst?** The time it takes for the page to load completely **What problems is ListenFirst solving and how is that benefiting you?** It's helping me take care of multiple tasks at once. ### 8. ListenFirst has taken our analysis to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Emily A. | Social Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about ListenFirst?** ListenFirst's content tabs and filters help my team see the most comprehensive view of our social performance. **What do you dislike about ListenFirst?** ListenFirst's platform is very detailed, though often difficult to learn. The platform could be slightly more user intuitive. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst helps my Social Listening team get another layer of insights through engagement tracking. Our analyses are more thorough and have broader perspectives. ### 9. Darius Charles -CBS Social Media Senior Analyst - Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about ListenFirst?** Client support is helpful in troubleshooting any questions or issues we may have. The platform is easy to navigate and has a lot of useful social data accompanied by strong visuals. **What do you dislike about ListenFirst?** Sentiment analysis feature is a bit limited compared to other social analytics tools that we use. **What problems is ListenFirst solving and how is that benefiting you?** We use content analysis and the time window comparison most heavily at CBS. We are able to see which content performed best, which content performed worst, and evaluate KPI performance over a predetermined period of time ### 10. ListenFirst team is incredibly collaborative/responsive and the tool is essential to our day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Kim K. | J, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about ListenFirst?** The team at ListenFirst is unparalleled - they work seamlessly as an extension of our own internal team. The tool allows us quick access to answering both immediate questions daily and more extensive requests we receive from several groups, including marketing and content development. **What do you dislike about ListenFirst?** We are looking forward to several product updates this year, such as custom dashboards that will allow us to grant managed access to other members within our organization. Right now our biggest challenge is getting as many people on the platform as we can, at scale, and in a way that they can easily digest information. **Recommendations to others considering ListenFirst:** Come to the team armed with questions your group is looking to answer - they are incredibly knowledgable about the product and its capabilities and giving them that extra framework will make your partnership that much more effective. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst helps us keep a pulse on the ever-changing entertainment landscape, understanding what consumers say about our films, casting choices, and even potential projects. ### 11. One Stop Social Measurement Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about ListenFirst?** The customer service from ListenFirst is outstanding. Our reps understand our content and objectives. I always receive timely replies to queries and issues and they provide constant updates about reports, changes and improvements. **What do you dislike about ListenFirst?** The only hole I see is a stronger Affinity tool. We are often pitching sponsorship ideas and the need to understand the overlap of social audiences for any show, brand or influencer is key. **What problems is ListenFirst solving and how is that benefiting you?** Campaign tracking, popularity and engagement with show content and increased marketing exposure. ### 12. Good Tool, Great Team **Rating:** 4.5/5.0 stars **Reviewed by:** Alida N. | Manager, Social Media Analytics, TNT/tbs, Broadcast Media, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about ListenFirst?** The ListenFirst platform has a lot of useful features for accessing all your social data in one place. It is an excellent resource for competitive benchmarking and industry rankings. We also use them for account services and the team is very helpful, easy to work with, and quick to respond to questions or requests. **What do you dislike about ListenFirst?** The platform UI is not as intuitive as it could be, some functions are clunky. Once you know where to go for what though, it's not a problem. **What problems is ListenFirst solving and how is that benefiting you?** We use ListenFirst to provide weekly social reporting for all our shows while they are in season. We also use the ListenFirst platform to collect data and report on our social marketing efforts, measuring our success KPIs, and competitive benchmarking and analysis. ### 13. Powerful Tool, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about ListenFirst?** I have yet to encounter a tool with such great integration with Instagram. Collecting IG analytics is quick and painless. **What do you dislike about ListenFirst?** My only complaint is that analytics only update once a day. **What problems is ListenFirst solving and how is that benefiting you?** Reporting and monitoring our social performance across platforms. ### 14. ListenFirst Michael Kors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about ListenFirst?** Representatives close attention to brand needs, easy to follow direction. **What do you dislike about ListenFirst?** The platform is not always intuitive for the user to use. **Recommendations to others considering ListenFirst:** Use training modules **What problems is ListenFirst solving and how is that benefiting you?** Benefits include campaign metrics, influencer performance, areas that our channels need support. ### 15. Comprehensive Tool with an Incredible Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about ListenFirst?** ListenFirst has all of the data that I need in one place. Even better, the teams that support our account are extremely responsive and are experts in both the social analytics space and the entertainment space. Our contacts at ListenFirst add tremendous value to an already great product. **What do you dislike about ListenFirst?** The tagging feature is great, but the manual tagging process can sometimes be a bit frustrating in the platform. Integration with Sprinklr would be extremely beneficial. Additionally, API limitations, largely outside of ListenFirst's control, cause some headaches for our business, particularly when it comes to IGTV. **Recommendations to others considering ListenFirst:** The interface can be frustrating at the beginning, but once you have an opportunity to play around and experiment, you'll find the platform to be useful and intuitive. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst allows us to quickly analyze posting cadences on our various brands. Finding the right time of day and day of week to post new content to optimize return on social has greatly impacted our performance. We also utilize the platform for quick competitive analyses to help inform strategy and strengthen our presence in the media and entertainment space. ### 16. Perfect for Competitive Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about ListenFirst?** I love ListenFirst's Content Analysis tool and the helpfulness of their team. They've taken my product suggestions and provided me with new templates and reports to fulfill our my team's needs. **What do you dislike about ListenFirst?** I don't love the lack of sentiment management or the paid post interface. **What problems is ListenFirst solving and how is that benefiting you?** I've used ListenFirst to create a monthly report showcasing competitor trends and the white space we can fill within our industry. I also have used it for tagging content in the past. ### 17. Great aggregation of Social & Digital Data! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about ListenFirst?** Being able to go to one site to select one's desired metrics is very convenient! **What do you dislike about ListenFirst?** The data quality isn't quite up to par (e.g., Rotten Tomatoes data not available for all movies that have data on the RT site). Also, having to search for one title at a time is a bit cumbersome... **What problems is ListenFirst solving and how is that benefiting you?** Time savings in being able to pull the relevant social and digital metadata from LF has been really helpful! ### 18. Positve White-Glove Service Social Solutions team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about ListenFirst?** LFM's approach to client-satisfaction with white-glove service, speed with inquiries/requests from the client side, broad breadth of global platforms covered in their custom dashboard, ability to tackle custom requests. I also like that within the dashboard we can understand not only our brand's performance but also in comparison to other brands in the fashion universe (the Story runner, etc). **What do you dislike about ListenFirst?** This is outside of LFM's control, but I wish they captured all metrics on platforms as they are introduced (ex: IGTV views, engagements, etc) - that is more API dependent. As it relates to their dashboard, I would like the UX to be a bit more visual vs. text-heavy **Recommendations to others considering ListenFirst:** Do it! While it is a self-service tool (which everyone wants), there is also a lot of ease and comfort I have as a client knowing I have a account team that is always available to help with custom requests or troubleshoot platform issues. **What problems is ListenFirst solving and how is that benefiting you?** Value of social content performance for a global brand like ours over time. Benefits include: ability to pull historical data with one click, having a client-team that's readily available, etc. ### 19. Beneficial and easy to use, but room for improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about ListenFirst?** When you know what you're doing, it's very user-friendly. When you know what you want, it's very easy to get the data. However, when you're digging for some stories there are so many different options that you don't know what's the best option/ **What do you dislike about ListenFirst?** I don't like that the filters don't seem to be in real-time. Many times we've had issues with the Day Of Air or First Run Air Date filters working. I understand that it is based on a third-party source, but it could use some work to make it more accurate. **What problems is ListenFirst solving and how is that benefiting you?** We are using ListenFirst data to showcase how different programs within our media portfolio are performing across social platforms. We have been able to tell consistent #1 stories on Broadcast & Cable. We also use the Story Runner to help us craft stories for specific campaigns on our networks to show the benefits that partnering with us has on social activity. ### 20. Exhibitor Partnerships review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about ListenFirst?** We're very pleased to have used ListenFirst for our social tracking needs. It's very comprehensive and user-friendly - and cuts down our research time drastically! **What do you dislike about ListenFirst?** It may be on our servers at work, but it can get very slow. I also think it would be super helpful to have video views calculated on the social page rundowns, instead of just clicking each video link to find the views. Last, I'd love to be able to include the current day in the date range when I'm looking up information. **What problems is ListenFirst solving and how is that benefiting you?** I think our research that we pull has been consolidated both with information and time since working with ListenFirst. We're able to see info as soon as we log into the homepage that we ordinarily would have to sort through the week. And to see the information in ways that are easier to compare and contrast to glean more analysis. ### 21. ListenFirst is next level analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Dale J. | Social Media Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about ListenFirst?** ListenFrist is able to combine ease of use with incredible depth to create a platform that helps to shape content, analyze results and improve campaigns. All of that functionality combined with the hands on availability of their staff to answer questions and create detailed reports, it's like having extra members on our team. **What do you dislike about ListenFirst?** Certain functionality and performance on the back end of the platform could be improved. **Recommendations to others considering ListenFirst:** ListenFirst is a dream come true for social media managers. Not only does it provide all the baseline analytics you could ever need, their staff is ready to help you tell your story visually and through data, and the platform can produce robust and visually appealing reports with ease. **What problems is ListenFirst solving and how is that benefiting you?** ListenFrist is able to provide clear campaign results we can share with clients that prove with data the value of social as well as keep non-branded content growing using benchmarking, social listening and other analytical tools. **Official Response from Kara Lawson:** > Thanks for your review! We are continuously working to further enhance our platform and service to meet our clients' needs, and are so glad that you've had such a positive experience with ListenFirst. ### 22. ListenFirst Survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about ListenFirst?** I really appreciated having all the posts and their respective analytics on one screen for easy browsing access. **What do you dislike about ListenFirst?** We were hoping ListenFirst could be integrated with Sprinklr, as we use that for all of our scheduling/posting. Some features, including campaign/series tagging weren't able to port over to ListenFirst, so we could know how certain campaigns were performing separately. Also, the one-day delay in analytics was often a bit too slow for what we needed. **What problems is ListenFirst solving and how is that benefiting you?** The clear breakdown of analytics allows us to quickly see what's working organic vs. paid, and the viewing of multiple posts on one screen keeps it all in one place for easy access. ### 23. Excellent Client Experience with ListenFirst **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about ListenFirst?** I've worked with Nicole Yoon for over a year now and she has really become part of the team. She's done a great job with all of our complicated reporting (BBC vs BBCA) and presents weekly to the Marketing, Social, and Research teams. **What do you dislike about ListenFirst?** There have been a few errors in how programming is coded in the industry portal - specifically genre/or first run. We often will filter on these specific buckets for a press claim and will manually do our own check. **What problems is ListenFirst solving and how is that benefiting you?** We mainly use ListenFirst to track the health of fandom around our original programming. We'll start tracking 4 weeks pre-premiere so that we can see how buzz/awareness are pacing versus prior season. ### 24. Ease of use and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about ListenFirst?** I love that you can see clear follower insights for the content as well as the content engagement that the posts drive. The ability to find and identify top followers to use as brand advocates is a great feature as well. Another feature that is great is the Story Runner and how you can compare engagement and brand measurement pre and post your campaign flight. **What do you dislike about ListenFirst?** There isn't much that I dislike about the product at the moment. **Recommendations to others considering ListenFirst:** I would recommend others considering ListenFirst to see the importance of campaign analysis, social engagement analysis, and an overall understanding of the industry. **What problems is ListenFirst solving and how is that benefiting you?** To understand the marketplace and drive impact from learnings of campaign analysis/tracking **Official Response from Kara Lawson:** > Thanks for your review! We're thrilled that you've been able to understand your industry and campaign performance and drive impact using ListenFirst's analytics and insights. ### 25. I love ListenFirst **Rating:** 5.0/5.0 stars **Reviewed by:** Sloane S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about ListenFirst?** The team at ListenFirst truly feels like an extension of our in-house team. They are always punctual, cheerful, and a delight to work with. **What do you dislike about ListenFirst?** Nothing! Honestly nothing, they're great. **What problems is ListenFirst solving and how is that benefiting you?** I use ListenFirst for all of my internal reporting analytics and it's very easy to use. I love working closely with them to suggest additional features they might include in their dashboard, they love all feedback and our relationship really feels like a partnership. **Official Response from Kara Lawson:** > Thanks for your review, Sloane! We love partnering with your team and appreciate the feedback you all provide to further enhance ListenFirst. ### 26. First impressions of ListebFirst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about ListenFirst?** As a new user, I think the client support is really great. I also like seeing the different reports the insights group shares so we can get an idea of what the tool is capable of. **What do you dislike about ListenFirst?** The user interface could be more intuitive. Also, small sample sizes make it difficult to cut data in different ways. Its difficult to make sense of all the different metrics and when to use what. **What problems is ListenFirst solving and how is that benefiting you?** Having a go to source to help us benchmark the social buzz of our talent, programs, and campaigns against others. Analyzed the effectiveness of social media efforts. ### 27. Director, Digital Media **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about ListenFirst?** The week over week audience growth and film content metrics. **What do you dislike about ListenFirst?** I always want to get more granular which I know is tricky given the platforms used. So less of a dislike and more of something to work on! **What problems is ListenFirst solving and how is that benefiting you?** Potential audiences for incremental reach, content insights for creative optimizations, messaging that is resonating to help deliver against the positioning of the film. ### 28. ListenFirst provides an easy way to aggregate and analyze social content performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about ListenFirst?** Ability to look at performance of content across multiple social platforms, competitive analyses and paid campaign tracking. **What do you dislike about ListenFirst?** Performance ranking on engagement rates outside of aggregate performance totals. Lack of depth in influencer analysis and follower analysis. **Recommendations to others considering ListenFirst:** ListenFirst provides one of the best holistic views of social content performance. The ability to look at aggregate level performance across all platforms and also on a post / engagement level gives marketers a true understanding of performance and data driven insights to optimize going forward. **What problems is ListenFirst solving and how is that benefiting you?** Understand the effectiveness of advertiser campaigns on NBCU social platforms. The power of social to drive incremental reach and engagement from our organization's IP and content. ### 29. Dashboard helpful for international digital marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about ListenFirst?** That it's easy to maneuver, especially with our hundreds of pages ingested - but it's simple and easy to find what I need. **What do you dislike about ListenFirst?** It's obviously harder to use with multiple languages in each page; it'd be great to be able to tag specific pieces of content, even if it's in different languages **Recommendations to others considering ListenFirst:** Be specific with what you need and they can help implement **What problems is ListenFirst solving and how is that benefiting you?** Tracking our territories' social health and insights **Official Response from Kara Lawson:** > Thank you for reviewing ListenFirst! We're so happy to hear of your positive experience with our easy-to-use platform and comprehensive social insights. Also, the ability to tag specific pieces of content in multiple languages is coming very soon! ### 30. Easy to use, all-in-one social analytics/listening platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about ListenFirst?** ListenFirst allows us to only use 1 platform for social analytics and listening. Prior to using ListenFirst we used multiple social vendors for different types of social insights. ListenFirst is a much more efficient way to access that same data. **What do you dislike about ListenFirst?** Some of the data like demographics can't be exported. **What problems is ListenFirst solving and how is that benefiting you?** We use ListenFirst for various business initiatives such as sales/marketing projects, social campaign analysis, and editorial analysis/benchmarking. **Official Response from Kara Lawson:** > Thanks for reviewing us! We're thrilled that ListenFirst's one, comprehensive solution can satisfy all of your social analytics and listening needs. ### 31. Very nice company to work with **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about ListenFirst?** I like that the network reps are fast to respond, answer questions, and pull together decks regarding specific questions we have around a show. **What do you dislike about ListenFirst?** Methodology seems strange for some metrics. **Recommendations to others considering ListenFirst:** Very interesting metrics and there are a lot of ways to look at the data. However, it can be hard to interpret. Luckily the support teams are helpful. **What problems is ListenFirst solving and how is that benefiting you?** We've appreciated being able to see Twitter conversation surrounding our shows, see Press hits that brought buzz to the shows, and see how it ranked up against our competitors. ### 32. Top Notch Social Analytics Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about ListenFirst?** Ease of use, great customer support, excellent insights! **What do you dislike about ListenFirst?** Limited availability of some data, lack of self service in some instances, inability to download data across platforms. **Recommendations to others considering ListenFirst:** Identify your needs and KPIs to effectively partner with LF **What problems is ListenFirst solving and how is that benefiting you?** Being able to easily track owned pages as well as keep an eye on the competitive landscape. ## ListenFirst Discussions - [What is ListenFirst used for?](https://www.g2.com/discussions/what-is-listenfirst-used-for) - [View ListenFirst pricing details and edition comparison](https://www.g2.com/products/listenfirst/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+19%3A13%3A36+-0500&secure%5Bsession_id%5D=8a546d53-06f3-435a-8b1d-1150f6d47d1a&secure%5Btoken%5D=e4feaf4f41f87d1215771490c3c7bf533faa8f0889e82144feba649ba17f9dc1&format=llm_user) ## ListenFirst Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ListenFirst Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (707 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,365 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,131 reviews)