--- title: Listen360 Reviews meta\_title: 'Listen360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how Listen360 works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 46 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Listen360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Listen360 but has limited features. Are you part of the Listen360 team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. * * * Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Listen360 Community](https://www.g2.com/products/listen360/discuss) Languages Supported Czech, Welsh, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified) Solution Type Best-of-Breed Overview by Elena Changalidi Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/listen360/pricing) ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/listen360/competitors/alternatives) ## User Insights Average based on 46 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Brandon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon L.") BL Brandon L. Auburn District Manager Enterprise (\> 1000 emp.) 4/28/2026 "An Easy Way to Understand What Customers Truly Think" 5/5 What do you like best about Listen360? It was took to use to help gauge what your customers truly thought and felt about the service they received with out having to speak to anyone Review collected by and hosted on G2.com. What do you dislike about Listen360? Nothing, we have never had issues with the product and always felt it give the right solution to us Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? Getting in front of an issue with a customer before it became a bigger issue Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 3/21/2025 "Great for NPS!" 4/5 What do you like best about Listen360? L360 does great at focusing on the customers NPS score and has great data filters. Review collected by and hosted on G2.com. What do you dislike about Listen360? Its always felt like i was using an older platform. Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? Customer Feedback Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sneha D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha D.") SD Sneha D. Small-Business (50 or fewer emp.) 1/26/2024 "It is very useful" 4/5 What do you like best about Listen360? I am pertime fitness coach I use listen360 to collect all my students & customers feedback. In listen360 I am able to analysis my customer & students feedback through listen360. Keys points why I like listen360 1. Easy to analyse reviews. 2. Easy to make a quick survey. Review collected by and hosted on G2.com. What do you dislike about Listen360? Onething which I dont like in listen360 that the outdated user interface, this is very old and that's why as a User experience I am not satisfied with this. This is the things which I dont like, Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? It solve many type of various problem and it helps me a lot in these problems, 1. Listen360 helps me in my businesses to gather feedback from customers through surveys, emails, and other channels. This feedback helps me to identify areas where my business can improve, such as customer service, or pricing. 2. Listen360 provides businesses with data and insights which I use to make decisions about my services. For example, a business might use Listen360 to find out what features customers like the most. 3. And lastly I would like to say that is with the help of Listen360 my engagement with customer got improved so much and I got lots of new customers as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pradeep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradeep S.") PS Pradeep S. Small-Business (50 or fewer emp.) 10/29/2023 "Good" 5/5 What do you like best about Listen360? Ease of integration, great for feedback from clients, employees. Review collected by and hosted on G2.com. What do you dislike about Listen360? Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? Address negative feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/17/2024 "Benefits business" 3.5/5 What do you like best about Listen360? Service is valuable, it gives us chance to win with our team . We have been able to show our members that we take their feedback seriously. Review collected by and hosted on G2.com. What do you dislike about Listen360? Nothing specific as the survey for our employees and to get a nps regarding the work ex Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? It is solving the engagement experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KJ Kelli J. Owner/Operator Small-Business (50 or fewer emp.) 9/2/2022 "Better programs exist" 1.5/5 What do you like best about Listen360? Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. Review collected by and hosted on G2.com. What do you dislike about Listen360? Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace Listen360 is WAY more beneficial with more options and ways to grow our business and get the word out. Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? We are no longer using it, but when I was using it the surveys provided to members were helpful and we could post them online so other people could see experiences from real people who have tried/are trying our gym. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BM Brian M. Franchisee Owner Small-Business (50 or fewer emp.) 11/22/2021 "The visibility it gives" 5/5 What do you like best about Listen360? The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. Review collected by and hosted on G2.com. What do you dislike about Listen360? Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any improvements at this time. Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? It helps consumers feel confident they are making the right choice. I feel our company benefits with productivity and financially from this service and that it has increased our business performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/9/2021 "General Manager" 5/5 What do you like best about Listen360? Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. Review collected by and hosted on G2.com. What do you dislike about Listen360? There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? We can reach out if we get a negative review and act accordingly. It is very beneficial because we can supply additional training for our employees if necessary. Sometimes when you talk to a client, they don't disclose any issues. On the other hand, they tend to answer surveys more honestly. Review collected by and hosted on G2.com. Show More 12/8/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Siva D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva D.") SD Siva D. Business Owner 2/25/2022 "Waste do not use this portal" 0/5 What do you like best about Listen360? If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating Review collected by and hosted on G2.com. What do you dislike about Listen360? It's very premature software.... they do not even check if the client/customer submitted the survey Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? nothing Review collected by and hosted on G2.com. Show More 2/25/2024 Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 1/15/2020 "Fast feedback" 5/5 What do you like best about Listen360? You receive the feedback fast and clear. Review collected by and hosted on G2.com. What do you dislike about Listen360? Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently Review collected by and hosted on G2.com. What problems is Listen360 solving and how is that benefiting you? We teach our to those not happy and it’s ready to contest them to resolve issues Review collected by and hosted on G2.com. Show More 1/15/2022 Current UserValidated ReviewerSource: Organic ## Questions about Listen360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Listen360 ](https://www.g2.com/products/listen360/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How long does it take to get up and running on Listen360? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Which applications does Listen360 integrate with? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) [ View all Discussions ](https://www.g2.com/products/listen360/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/listen360/pricing) Listen360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-listen360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/listen360-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/listen360-vs-podium) ##### ##### Listen360 Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis Consumer Intelligence Customer Feedback Sentiment Analysis Reporting Corporate Reporting Dashboard [ View More Features ](https://www.g2.com/products/listen360/features) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What are the most trusted app localization providers by global UX research leads at software companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-app-localization-providers-by-global-ux-research-leads-at-software-companies-based-on-user-reviews)[Which idea management platforms are best for building a sustainable innovation culture at scale where employees keep submitting ideas rather than losing interest after the first round?](https://www.g2.com/discussions/which-idea-management-platforms-are-best-for-building-a-sustainable-innovation-culture-at-scale-where-employees-keep-submitting-ideas-rather-than-losing-interest-after-the-first-round)[Best platforms for scheduling across multiple time zones](https://www.g2.com/discussions/best-platforms-for-scheduling-across-multiple-time-zones) [Which Autodesk Construction Cloud integration partners offer the smoothest Revit model coordination with version control across project disciplines?](https://www.g2.com/discussions/which-autodesk-construction-cloud-integration-partners-offer-the-smoothest-revit-model-coordination-with-version-control-across-project-disciplines)[Leading voice recognition app for remote teams in tech](https://www.g2.com/discussions/leading-voice-recognition-app-for-remote-teams-in-tech)[Pros and Cons Details](https://www.g2.com/products/listen360/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)