It's easy to see how employees are performing in the field on an ongoing basis. Review collected by and hosted on G2.com.

Sometimes people don't equate the quality of service with whether or not they will refer and on that basis will sometimes give a lower score than is warranted. Review collected by and hosted on G2.com.

I LIKE THE LAYOUT, IT IDENTIFIES WHAT AMOUTN THE CLIENT HAS SPENT. IF OUR LIKEABILITY HAS DECREASED AND ALLOWS FOR COMMENTS Review collected by and hosted on G2.com.

WHEN SOMEONE RATES BELOW AVERAGE, THEY AREN'T FORCED TO LEAVE A COMMENT. THERE ARE TIMES IN WHICH SOMEONE MAY HAVE COME IN FOR A SMALL PART AND IN RETURN RATES 2/10 BUT NO FEEDBACK. I E-MAIL AND EVEN CALL, JUST SO I KNOW WHAT WE COULD HAVE DONE BETTER AND YOU HEAR NOTHING. Review collected by and hosted on G2.com.

My favorite thing about listen360 is the opportunity to capture customer feedback based on segments, programs, and facility to facility opportunities. Listen360 provides us the opportunity to connect communicate and track conversations with our members and program participants without having to go back and jump from email to email to find if I've had conversations not had conversations or the conversation is complete. Review collected by and hosted on G2.com.

The only thing that I would say I dislike is an opportunity to look at programs from building to building in a complete manner example if I had the opportunity to see membership at all locations on one dashboard versus a branch - membership Branch - membership. Review collected by and hosted on G2.com.

I really have enjoyed the platform. Our users have had very little confusion or complaints navigating. To say anything less would be nitpicking and the value we've received for our locations has been tremendous. I can't say enough about the incredible support team, which has been amazing. They've been quick to respond, helpful and we've never had a loose end that wasn't wrapped up, solved or responded to in a satisfying manner.I like the fact that we know how our costumers feel about our service so we can either continue doing what we are doing or try to make improvements in the areas we don't get a 10. In addition to that, I like the fact that we don't have to do anything, its done for us. We don't have to remember to send a survey, follow up etc. Review collected by and hosted on G2.com.

Sometimes, to actually get some one at the company to speak with you is like pulling teeth. they should practice what they train which is customer service - it's not just about the product. For the most part, once you are able to reach them they are wonderful, but when you cannot reach them it is very frustrating. Review collected by and hosted on G2.com.

Listen360 took our simple platform we had been using for NPS and delivered more results with a noticeable increase in the number of reviews, all in a smooth, seamless transition from their team. Their support is top-notch. Review collected by and hosted on G2.com.

There's very few complaints to have overall in our experience. Having a mobile-friendly platform and some language options are the only issue, as we've seen that other companies can feature R to L language translations but those are minor issues overall. Review collected by and hosted on G2.com.

As a small business owner it is critical you get feedback from customers, both good and bad. This is our life blood. If you do not have a process in place to receive the feedback how do you really know what the customer is thinking. This i where Listen 360 has been an valuable tool for my business. Customers do not always want to ind a website to go to or worse have to write a lengthy review. Listen 360 has made this part easy for me, they homeowner gets sent an online review to ther current email. The email is simple and asks overall experience questions and if they want to add any words to the review. This information is tracked either weekly, monthly, as a rolling average and finally as an annual number. This allows me to review the feedback immediately and respond back to the customer on both positive and more importantly the review which may not have had the perfect experience and address the comments in a timely manner. I Review collected by and hosted on G2.com.

At this time the only concern I have is when a customer does not respond back to a email review sent, I want this information. Review collected by and hosted on G2.com.

Listen360 is very helpful in finding out what our member's thoughts and feedback are. It gives them a platform to voice their thoughts in a different way than stopping by the desk to talk to someone. It also gives us the opportunity to address concerns on a one-on-one basis and help the members to really feel heard. Review collected by and hosted on G2.com.

i wish it would send a handful of positive comments to the users, in addition to the task pad. I think it can really beat down on the staff when they are sent the negative feedback. They have to actively seek out the positive feedback, so it would be nice if there was an email that was a more positive experience for them. It's tough for them to open an email and already know it's going to be negative. Review collected by and hosted on G2.com.

Its automatic, its in the moment, and easy to use. Review collected by and hosted on G2.com.

Nothing, it is all good. No negative aspects in my opinion Review collected by and hosted on G2.com.

- The worst complaints are the ones you don't hear. Listen360 allows us to open our eyes to what's right and wrong in our business from a customer's point of view.

- We then have the ability follow up with those customers so they know we care, giving us a chance to turn things around before it's too late.

- Listen360 helps us create a better customer experience, leading to more brand advocates and 5-star reviews. It's really helped my team improve our online reputation. Review collected by and hosted on G2.com.

We really haven't had any issues with Listen360 Review collected by and hosted on G2.com.

Listen360 provides the opportunity that may not otherwise present itself. i can get feedback from clients and employees that they may not want to share otherwise. Review collected by and hosted on G2.com.

Nothing really. Listen 360 is a great platform and the dashboards and information are great. Review collected by and hosted on G2.com.