---
title: Listen360 Reviews
meta_title: 'Listen360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 46 reviews by the users' company size, role or industry to
  find out how Listen360 works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 46
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Listen360 Reviews
**Vendor:** EverCommerce  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 46
## About Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.



## Listen360 Pros & Cons
**What users like:**

- Users appreciate the **excellent customer support** of Listen360, particularly valuing its focus on NPS scores and data filters. (1 reviews)
- Users appreciate the **great data filters** of Listen360, enhancing focus on customer NPS scores effectively. (1 reviews)
- Users value the **efficiency improvement** from Listen360's focus on NPS scores and effective data filtering capabilities. (1 reviews)

## Listen360 Reviews
  ### 1. Great for NPS!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 21, 2025

**What do you like best about Listen360?**

L360 does great at focusing on the customers NPS score and has great data filters.

**What do you dislike about Listen360?**

Its always felt like i was using an older platform.

**What problems is Listen360 solving and how is that benefiting you?**

Customer Feedback


## Listen360 Discussions
  - [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) - 1 comment, 1 upvote
  - [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) - 1 comment, 1 upvote
  - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment

- [View Listen360 pricing details and edition comparison](https://www.g2.com/products/listen360/reviews?filters%5Bsentiment_snippet%5D=2039197&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A35%3A23+-0500&secure%5Bsession_id%5D=aedb3576-1ec1-4ee5-9074-b2d79eb47165&secure%5Btoken%5D=2b63503fa823aab9a79b156b4f04679aec77ad363e0b386ad8d55c109b0c2029&format=llm_user)

## Listen360 Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Consumer Intelligence**
- Customer Feedback
- Sentiment Analysis
- Competitive Analysis

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**System Management**
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

## Top Listen360 Alternatives
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