--- title: Listen360 Reviews meta_title: 'Listen360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 46 reviews by the users' company size, role or industry to find out how Listen360 works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 46 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Listen360 Reviews **Vendor:** EverCommerce **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 46 ## About Listen360 Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. ## Listen360 Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of Listen360, particularly valuing its focus on NPS scores and data filters. (1 reviews) - Users appreciate the **great data filters** of Listen360, enhancing focus on customer NPS scores effectively. (1 reviews) - Users value the **efficiency improvement** from Listen360's focus on NPS scores and effective data filtering capabilities. (1 reviews) ## Listen360 Reviews ### 1. It has been helping us to transform the way we provide our service **Rating:** 3.0/5.0 stars **Reviewed by:** Kalil H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Listen360?** Its interface turns out to be quite simple and easy to use, the fact that it gives me the option of adding new electronic communication channels with my clients is perfect for me to build branding and my company and to improve customer service to the client in a much more complete and efficient way, the fact that it allows me to generate surveys in a fairly quick and easy way for my clients to complete them based on the information provided is something perfect for me to be able to listen in a much more immediate way and direct the opinion of my clients, the customer service team is quite quick when responding to any problem that may arise while we use this application **What do you dislike about Listen360?** Although it has options to create and customize statistical reports based on the responses obtained by our clients, this option is a complete disaster, in fact creating and customizing these reports turns out to be quite complex, so my Suggestion for the Listen360 team is that they take charge of improving this quite quickly, since it is worrying to see how all their good work goes overboard just because of this failure. **What problems is Listen360 solving and how is that benefiting you?** It has been a great help to us to completely transform the way we provide our customer service to our users by allowing us to have more direct communication channels with them, which allows us to streamline a large number of tasks and processes within our company, not to mention that now we can take everything in a much more organized and better planned way, giving us the opportunity to offer our clients products of the highest quality. ## Listen360 Discussions - [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) - 1 comment, 1 upvote - [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) - 1 comment, 1 upvote - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment - [View Listen360 pricing details and edition comparison](https://www.g2.com/products/listen360/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A31%3A59+-0500&secure%5Bsession_id%5D=bb39b896-7bc1-47bb-9626-f67d90e8b291&secure%5Btoken%5D=4abc5b93c1769285fdd20d7a78308e5f6c37d4cab05d1cb03f6109a7baaa16e7&format=llm_user) ## Listen360 Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **System Management** - SSL Security - GPS **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Listen360 Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)