--- title: Liquid Web Reviews meta_title: 'Liquid Web Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Liquid Web works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-08-07' parent_category: name: Hosting url: https://www.g2.com/categories/hosting --- # Liquid Web Reviews **Vendor:** Liquid Web **Category:** [Cloud Application Hosting Platforms](https://www.g2.com/categories/cloud-application-hosting) **Average Rating:** 4.2/5.0 **Total Reviews:** 104 ## About Liquid Web Liquid Web leverages best-in-class infrastructure and cloud capabilities to provide unparalleled growth and support for businesses. Building on 27+ years of success, Liquid Web delivers industry-leading hosting for mission-critical sites, stores, and applications to SMBs and the designers, developers, and agencies who create for them. Liquid Web’s expansive global reach and support for nearly 200,000 customers is a testament to its reliability and the trust it has garnered from its customers. Our foundation is built by a world-class team of technology and industry experts dedicated to delivering excellence 24/7/365. As a leader in customer service, the rapidly expanding brand has been recognized among INC. Magazine’s 5000 Fastest-Growing Companies for 12 years. ## Liquid Web Pros & Cons **What users dislike:** - Users report **poor communication** from Liquid Web, citing long wait times and unhelpful support during critical issues. (2 reviews) - Users are frustrated with **poor customer support** , experiencing long wait times and unhelpful responses when urgent help is needed. (2 reviews) - Users express frustration with **poor performance** at Liquid Web, citing slow support and unaddressed issues despite premium pricing. (2 reviews) - Users report **billing issues** with Liquid Web, facing unapproved charges and poor support during migrations. (1 reviews) - Users report a **complex setup** process with Liquid Web, causing frustration and extended delays in service migration. (1 reviews) - Confusing (1 reviews) - Dishonest Communication (1 reviews) - Expensive (1 reviews) - High Cost (1 reviews) - High Renewal Costs (1 reviews) ## Liquid Web Reviews ### 1. Unacceptably Poor Customer Support and Ethically Troubling Practices. This Company Lost Their Way. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Liquid Web?** Their servers are not the fastest, their prices are higher than many of their competitors (they use introductory pricing), but I've stayed with them for 4+ years because they used to have excellent customer service. However, their customer service has deteriorated to the point I now consider Liquid Web one of the worst Web vendors,if not the worst, I've ever worked with. And that's from a career in the Fortune 500 with responsibility for well known brand websites and having my own sites too. I find that they've recently engaged in less than honest and ethical pricing practices with me. I can't find any positives to Liquid Web anymore. I would strongly recommend finding a different hosting company. **What do you dislike about Liquid Web?** I've used Liquid Web for several years and customer Service Has went from excellent to unacceptably poor and they add on services and refuse to take off charges. Their support team took 4 weeks to migrate my existing sites on their VPS to a new upgraded VPS account. They asked the same questions over and over and it would take them days to ask the same question again. I can't help but wonder if they only engage in these practices to charge customers more money. I've been responsible for websites at large companies as well as my own websites for more than two decades, and Liquid Web stands out as one of the worst vendors, from customer support to questionable charges that I've ever experienced. At the beginning of last month, I ordered a new VPS to move my several websites hosting with Liquid Web on another VPS. It should have been simple and completed in no more than 72 hours. Instead, it took them one month, so I had to pay their high prices for two servers during that period, and then they added different charges that I'm presently disputing and their accounting team person is not friendly, just an authoritarian barking at me that they're going to be charging me no matter what. During the migration period, the migration team has been confused and not paid attention to my responses and what should have taken hours has turned into weeks and additional charges. The deterioration of the quality of customer support and the way customers are treated at Liquid Web is so dramatic, I can only guess that the company has experienced major management changes because the customer focus isn't there anymore, the ethics aren't there -- they're engaging in some very shady billing practices. The customer experience at Liquid Web simply doesn't seem remotely similar to what it was years ago and from what I'm reading in other reviews, my experiences are not rare. I strongly advise that people avoid Liquid Web. Their servers aren't very fast. Their customer support and customer experience is very poor. The engage in problematic practices, including adding on charges for services that I never ordered and then refuse to cancel those charges or even listen to the customer. A few years ago, I was recommending Liquid Web, but the company has dramatically changed for the worse and I can only recommend others avoid this company. UPDATE: **What problems is Liquid Web solving and how is that benefiting you?** I use Liquid Web for hosting websites (VPS) and they've been supposed to be migrated websites to an upgraded VPS, but for two weeks they've done nothing and ask the same questions I've already answered over and over as they shuffle me from employee to employee and refuse to escalate my migration request. UPDATED: It's taken 4 weeks to migrate 5 websites from my prior VPS to my new VPS, and in the process, I stopped updates to all of the sites and found that one of them was hacked. ## Liquid Web Discussions - [Who owns Liquid Web?](https://www.g2.com/discussions/who-owns-liquid-web) - 1 comment - [View Liquid Web pricing details and edition comparison](https://www.g2.com/products/liquid-web-2024-07-24/reviews?filters%5Bsentiment_snippet%5D=1540080&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A00%3A06+-0500&secure%5Bsession_id%5D=422bfb89-8582-4160-b6be-4783dc6cd337&secure%5Btoken%5D=0cdbf6cc933b96596ab9a3a51035dc3af35b65612277066298c29f890517e632&format=llm_user) ## Liquid Web Features **Set Up** - Customization - Ease of Installation - Speed **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Cloud Application Hosting** - Data Protection - Data Backup - Disaster Recovery **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools - Remote Access/Control - Third-Party Integration - CMS Integration - Website Hosting - Configuration Management - Data Storage Management - Performance Management - SSL Security **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Performance - Cloud Application Hosting** - Centralized Workspace - Server Uptime - Collaboration **Additional Functionality** - Generative AI - Virtual Server - Reporting/Analytics - Mail Server Monitoring - Access Controls/Permissions - Resource Optimization - Dashboard - Role-Based Permissions - Control Panel - Monitoring - Backup and Recovery - Uptime Reporting - Bandwidth Monitoring - Server Monitoring - Alerts/Notifications - Resource Allocation & Planning - AI Copilot - Real-Time Updates - Load Balancing - Dedicated Virtual Resources **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support - Cloud Application Hosting** - IT Support - Flexible Pricing - Scalability **Application support - Cloud Application Hosting** - Sage Hosting - Tax Hosting - Game Servers - Quickbooks Hosting ## Top Liquid Web Alternatives - [Cloudways](https://www.g2.com/products/cloudways/reviews) - 4.7/5.0 (1,122 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,617 reviews)