![Perry T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perry T.")
PT

Perry T.

Technical Support Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

4/17/2025

"Would not recommend, especially if you rely on fast, competent help when something goes wrong."

0/5

What do you like best about Liquid Web?

It used to be okay. Not anymore, it is a train wreck of a web host now. Review collected by and hosted on G2.com.

What do you dislike about Liquid Web?

I had high hopes for Liquid Web based on their reputation, but my experience has been nothing short of frustrating. Their support, which they claim is "heroic," has been completely dismal. Long wait times, canned responses, and zero urgency when real issues arise. When I needed help the most, I was either ignored or passed between agents who clearly weren’t reading the previous messages.

It feels like support has been outsourced or downgraded significantly — there's no consistency, no follow-through, and definitely no accountability. For the premium prices they charge, the support should be top-tier. Instead, it feels like a bait and switch.

Would not recommend, especially if you rely on fast, competent help when something goes wrong. Review collected by and hosted on G2.com.

What problems is Liquid Web solving and how is that benefiting you?

It used to have good support, now they don't offer support even on managed plans. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 98 reviewers think of Liquid Web

4.2 out of 5 · Verified reviews from real users

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