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AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/19/2025

"The perfect partner for collecting reviews and build trust on a global market"

5/5

What do you like best about Lipscore?

Great functions, customizable, simple to implement and use, and a great support team that helps and listens to the feedback we have. If there's anything we need, they listen, take it to development and make it usable in a short time. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

Not anything I can come up with actually. Review collected by and hosted on G2.com.

What problems is Lipscore solving and how is that benefiting you?

They help us in building trust and giving our customers better experience when they're browsing our web shop, looking for the right product. With Lipscore, we're able to share customers feedback on our products that helps future customers in their decision making. We are able to share insights from real people that actually are using the products. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thank you for your fantastic review! 🌟 We’re thrilled to hear that Lipscore helps you build trust and support your customers’ decisions. We truly appreciate your feedback and look forward to continuing our great collaboration. 🤝

MS

Marte S.

e-com manager

Small-Business (50 or fewer emp.)

5/13/2025

"Lipscore helped us increase cosumer feedback on service and product reviwes."

4.5/5

What do you like best about Lipscore?

Easy innisight, easy to navigate and respond to costumer reviews. Helps us build trust and a closer relationship with our costumers. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

I don't know yet. So far Lipscore has met our expectations. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thanks for the great review! 😊 We’re happy to hear Lipscore is helping you build trust, connect with customers, and boost review volume. Glad it’s meeting your expectations so far!

AF

Verified User in Furniture

Enterprise (> 1000 emp.)

8/21/2025

"LipScore helps to quickly and easily collect customer reviews"

5/5

What do you like best about Lipscore?

LipScore helps us quickly and easily collect customer ratings and reviews. The platform is easy to use, and adjustments can be made quickly and without complications. I particularly like the fast and direct customer support. I always have a contact person I can reach out to with questions. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

For Switzerland, it would be practical if translations were made without ß. Otherwise, nothing to note. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thanks so much for your review! We're happy to hear that Lipscore makes it easy for you to collect reviews and that our support team has been helpful. Great point about the Swiss German translations — we'll take that feedback on board. Appreciate you sharing! 🙌

ME

Malene E.

E-Commerce Manager

Mid-Market (51-1000 emp.)

2/25/2025

"We are highly satisfied with Lipscore and the impact it has on our business"

4.5/5

What do you like best about Lipscore?

Lipscore stands out with its high response rates and ease of use. Unlike other review platforms that require multiple steps, Lipscore makes it incredibly simple for customers to leave feedback. This has significantly increased the number of verified reviews we receive, helping us build trust with our customers. Additionally, Lipscore’s integration with our e-commerce platform was seamless, making it effortless to display genuine customer reviews and ratings on our product pages. Their customer support is outstanding, always quick to respond and proactive in helping us optimize the service. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

If I had to mention one area for improvement, it would be that I’d love to see more customization options for how to categorize reviews on our side. While the system is user-friendly and effective, a bit more flexibility in design of email templates would be a great addition. Review collected by and hosted on G2.com.

What problems is Lipscore solving and how is that benefiting you?

Lipscore gives customers reliable insights, guiding them to make informed shopping decisions directly on the Product Detail Page. For us as a webshop, it builds trust and credibility, allowing us to interact with customers through replies, maintain an open dialogue, and follow up after their purchase. This not only enhances the shopping experience but also strengthens customer relationships while boosting our overall conversion rate. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thanks for the great review! 🙌 We're thrilled that Lipscore helps you build trust, boost conversions, and connect with customers. Appreciate your input on customization—it's valuable as we continue improving. Thanks for being a great partner! 😊

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/24/2025

"Efficient Review Collection"

4/5

What do you like best about Lipscore?

Lipscore as a product is designed and does work well. The email follow-up campaigns sent to customers after the purchase are very helpful in collecting reviews from both of our Shopify stores. I really like how you can manage multiple websites and accounts from one master account. It simplifies payments and performance tracking because it is all done from one dashboard.

One of the areas where Lipscore has been exceptional to work with has been on customer service. Onboarding was easier with a sales rep who understood our industry. The Integration team was great as well – the app was put in within a short period of time and I was impressed by how quickly they did it. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

The only downside is that the UI feels a bit outdated and clunky. A more modern and polished interface would improve the overall user experience. Additionally, greater customisation options for email templates would be a great feature to have, allowing brands to align review request emails more closely with their branding. Review collected by and hosted on G2.com.

What problems is Lipscore solving and how is that benefiting you?

Lipscore is helping us streamline the process of gathering reviews for our Shopify stores by sending automated customer review requests. Before Lipscore, gathering verified customer reviews was more work to do manually, and response rates were unreliable.

With Lipscore, customers receive review request emails automatically sent to them once they make a purchase, thereby receiving a steady flow of genuine reviews. This has actually helped us build social proof, which is quite crucial when it comes to optimising customer trust and conversion rates.

The other major benefit is that Lipscore allows us to manage reviews for multiple websites in a single master account, and this makes it much easier to track performance, analyse customer opinions, and manage payments all under one roof. This integration has saved us effort and time and provided us with valuable insights into customer experiences.

All in all, Lipscore has streamlined review management to be simpler, more automated, and more efficient, assisting us in building brand credibility and enhancing eCommerce performance. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thank you for your great review! 😊 We're glad Lipscore has streamlined review collection for your Shopify stores and that our onboarding and support exceeded expectations.

We appreciate your feedback on the UI and customization options—continuous improvement is a priority, and your input helps. Thanks again for sharing your experience!

GO

Guru O.

Ecommerce Manager

Small-Business (50 or fewer emp.)

2/21/2025

"Generally great service"

4/5

What do you like best about Lipscore?

Lipscore allow us to review certain customer reviews that contain words which we as a company do not advise or advertise our products do as they are supplements. This allows us to help keep out legal obligations in check and not publish reviews which state these factors. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

We have two brands on lipscore we have recently launched a new brand and would like to use lipscore on our new brands website, however i have phoned the number available emailed the contacts i have and have not received any response or communication so we have been unable to set this up. Review collected by and hosted on G2.com.

What problems is Lipscore solving and how is that benefiting you?

We are a supplement business however our supplements have not gone through clinical trials to prove that they can help with specific things, legally we can not make claims about our products due to this. Lipscore helps us manage reviews which state specific topics that we do not advertise and cannot advertise our products for due to legal reasons. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thank you for your review! We're so pleased to hear that Lipscore helps you manage your reviews while staying compliant with legal requirements—transparency and control are key, and we’re glad we can support you in this way.

We sincerely apologize for the difficulty you had in reaching us regarding your new brand. That’s certainly not the experience we want for our customers. However, we’re happy to confirm that our team has since been in touch and that the situation is now resolved. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help!

Thanks again for your feedback, and we appreciate having you on board!

HJ

Henri J.

Online Sales Manager

Enterprise (> 1000 emp.)

2/21/2025

"Telia Finland is extremely happy with Lipscore as our provider for ratings & reviews -related needs"

5/5

What do you like best about Lipscore?

At Telia Finland we are very pleased to collaborate with Lipscore for our needs regarding ratings, reviews and general customer satisfaction understanding. The CX data, being both quantitative and qualitative, provides us valuable insight to our purchase flow, delivery process and product portfolio. Lipscore has been able to fulfill their promises and more concerning an industry-high response rate, fluent customisation, easy-to-use dashboards and so forth.

We were impressed with straightforward custom implementation and integration. The seamless co-operation with Lipscore contact people makes life easier for us by proactive best practices guidance and a happy to help -attitude.

Would definitely recommend Lipscore as a potential partner for anyone looking for an uplift on their digital CX and conversion; we are getting solid value for money from partnering with them. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

We have been very happy with the variety of features, but an even more customisable premium package could be something to discuss with them for a company seeking a fully customised solution. Review collected by and hosted on G2.com.

What problems is Lipscore solving and how is that benefiting you?

We're happy with Lipscores ability to provide data-driven, customer validated answers to complex questions regarding digital CX and delivery flow, and have seen a decent boost in add-to-cart conversions. Also, we're happy to not have to invest a bunch of time to moderation due to the AI-driven automatic moderation. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thank you for your fantastic review! 😊 We're thrilled to hear that Lipscore has provided valuable insights into your CX, purchase flow, and product portfolio while delivering industry-high response rates and seamless customization.

It’s great to know our proactive support and AI-driven moderation are making a difference for you. We appreciate your feedback on customization options and will keep that in mind for future improvements.

Thanks for being a valued partner—we’re excited to continue supporting Telia Finland’s success!

VS

Verity S.

Owner

Small-Business (50 or fewer emp.)

2/21/2025

"What's not to like?"

5/5

What do you like best about Lipscore?

I love how readily customers now leave reviews because Lipscore make it so easy for them to do so! I received more reviews in the first 3 months of using Lipscore than I have in 10 years with other feedback mechanisms! Customer Service is splendid - responsive, they listen and respond efficiently! Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

So far, I haven't found anything to dislike about LipScore. I'm 7 months in using the tool and all I have seen is a huge upside. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thank you for your amazing review! 😊

We're thrilled to hear how easily Lipscore is helping you collect reviews—30% uptake is fantastic! 🚀

It’s great to know our customer service has been responsive and helpful. We appreciate your support and look forward to seeing your continued success!

FB

Fredrik B.

CRM manager

Small-Business (50 or fewer emp.)

4/29/2025

"Large and well-designed system"

4.5/5

What do you like best about Lipscore?

Lipscore is a comprehensive and large program. There are many ways to integrate the system, and good opportunities to design the appearance to your liking.

Very good guidance during setup, but also how to use the program. Skilled and reassuring employees who help. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

Lacks the ability to differentiate between B2B and B2C customers. Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thanks for the great feedback! 😊 We're glad Lipscore is working well for you and that our team has supported you along the way. Noted on the B2B/B2C point—we’ll keep improving! 🚀

AH

Anette H.

Head of operations

Small-Business (50 or fewer emp.)

3/20/2025

"Head of operations"

4.5/5

What do you like best about Lipscore?

The best part about Lipscore is that the system can automatically request feedback from customers after purchase, saving time and ensuring smooth collection of data.

In addition, there is authentic feedback, which provides reliable ratings.

We get real and visible reviews that contribute to increased trust among potential customers, which can lead to higher sales. Review collected by and hosted on G2.com.

What do you dislike about Lipscore?

Less visibility on external platforms, the price can be a bit high Review collected by and hosted on G2.com.

Response from Tone Loberg of Lipscore

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Thanks for the great feedback! 😊 We're glad to hear that automated collection and authentic reviews are saving you time and building trust. We'll keep working to deliver even more value and visibility!