Lipscore has made it very easy to collect and display genuine customer reviews in our online store. The system is easy to implement and provides good conversion by making it easy for customers to give feedback. We also greatly appreciate the automation around collecting reviews after purchase, as well as the seamless integration with WooCommerce. The dashboard is intuitive. Review collected by and hosted on G2.com.

The only thing we've found a bit cumbersome is when a customer makes a mistake in their review and wants to change it. It requires manual follow-up and involvement from our side. It would be useful to have an easier way to handle such requests directly in the system. Review collected by and hosted on G2.com.

Lipscore is super easy to use and has really helped us get more reviews at our company. The automated review requests make it simple for customers to share their feedback, and the whole process runs smoothly. Honestly, the best part has been working with Angela, our account manager. She’s been amazing—always quick to help, friendly, and really knows her stuff. She’s made the whole experience even better. Review collected by and hosted on G2.com.

There’s honestly not much to dislike. If I had to pick something, it would be cool to see more insights or stats on how reviews impact sales. But overall, it’s been a great experience. Review collected by and hosted on G2.com.

We’ve been using Lipscore at Garasjetid for over a few years now, and it’s one of those tools that "just works"—and delivers clear value without complexity. The implementation was straightforward, and the platform’s user interface is intuitive, both for our team and for our customers. It has significantly increased the volume and quality of product reviews we collect, which helps boost both trust and conversions.

What really makes Lipscore stand out is how seamlessly it integrates with our ERP system. This tight integration ensures that the review requests are triggered automatically at the right time and linked to the correct products, which has saved us countless hours of manual work. It also ensures accuracy and consistency across channels.

The customer support has been prompt and professional, and the team at Lipscore actively listens to feedback and keeps improving the platform. For any e-commerce business looking to enhance their product credibility and customer engagement with minimal operational hassle, I highly recommend Lipscore.

Pros:

Super easy to use and manage

Smooth ERP and e-commerce integration

Excellent support team

Reliable and fast implementation

Helps boost SEO and conversions Review collected by and hosted on G2.com.

Cons:

None worth mentioning so far

Price Review collected by and hosted on G2.com.

We’ve been very happy with Lipscore and the impact it has had on our business. The platform has made it easy for us to collect and showcase real customer reviews, helping us build trust and credibility around our products. Having authentic feedback directly from our customers has been invaluable, allowing us to improve our offerings while also giving new shoppers the confidence to purchase.

Lipscore’s seamless integration and high review response rates have made it a great tool for strengthening our brand’s reputation. We highly recommend it to any e-commerce business looking to leverage customer feedback effectively! Review collected by and hosted on G2.com.

The back end feels outdated and complicated. Review collected by and hosted on G2.com.

What we like best about Lipscore is its remarkable ability to achieve high response rates from our customers. The platform’s intuitive design makes it incredibly easy for customers to leave feedback, which ensures we consistently receive a wealth of actionable insights. Additionally, the seamless integration with our website enhances user experience and maximizes engagement without disrupting the shopping process. Review collected by and hosted on G2.com.

While we are overall highly satisfied with Lipscore, we do notice that the customization options for feedback forms are somewhat limited. Expanding these options would allow us to tailor the feedback process more closely to our specific needs. Additionally, we would appreciate more advanced filtering capabilities in the analytics dashboard to better segment the customer data and refine our strategies accordingly. Moreover, a significant drawback is the lack of mobile-friendly email templates, which restricts our ability to engage effectively with customers on mobile devices. Review collected by and hosted on G2.com.

The unique flow of asking for ratings and reviews results in an above industry response rate. The self serve portal is intuitive and clear. Implementation was simple and handled extremely efficiently by the Lipscore tech team - it was easy to integrate with my Shopify store. The account rep was friendly, knowledgeable and attentive. Although my customers place reviews and ratings almost every day, we only need one person to check in occasionally to keep up to speed. Review collected by and hosted on G2.com.

The speed of new feature developments is a little slow, but this in no way detracts from the stability and usefulness of the core product. Review collected by and hosted on G2.com.

It offers a straightforward and efficient way to gather feedback on both products and service quality. The collaboration and customer support have been smooth, and the team has helped us optimize settings and invitations. As an eCommerce Manager, I can confidently say this was the right choice when evaluating different product review service providers! Review collected by and hosted on G2.com.

Some of the automated messages could benefit from better translations. Ideally, we would also like the ability to customize these messages ourselves, rather than relying on market-specific defaults (e.g., a single message/translation for the Finnish market). Review collected by and hosted on G2.com.

Nice and good implementation on Prestashop, once it was done. Very helpful and competent tech staff. Seems to be helpful for customers. Review collected by and hosted on G2.com.

Initial contact with sales rep left us a little confused. Certain features were described as 'it just works' however the implementation/onboarding took longer than expected. And a certain feature to get the stars on to Google didn't work because we're lacking GTIN-numbers. This was not mentioned when we signed up. Also, the annual price was very high.

Furthermore the service demands alot of attention to really fly. As a small business (around 10 employees) it's pretty hard to keep up with all customer feedback. Review collected by and hosted on G2.com.

Coming from Trustpilot where we had a response rate of 2% I was sceptical about review platforms, but since signing up to Lipscore we have received at 20%+ response rate. Everything was easy to setup and integrate. Customer support has been responsive and helpful. Review collected by and hosted on G2.com.

Nothing, everything exceeds expectations. Review collected by and hosted on G2.com.

The team of Lipscore is very helpful - you can set your pricing and all facilities by your needs - all of onboarding actions went pretty fast. In the beginning of using platform Lipscore provide you a training meeting when you can learn all the possiblities of them. Additionally collecting reviews with Lipscore is simply and fast. What's important you have permission to the statistics about your sells and conversion of your products all the time.I highly recommend it Review collected by and hosted on G2.com.

There is no disadventages of using Lipscore - all goes well. Review collected by and hosted on G2.com.