Marshall S.
MS
Marshall S.
social media manager
Small-Business (50 or fewer emp.)
"effective and efficient way to keep on top of everything"
5/5
What do you like best about Linnworks?

The best thing about using linnworks for our business is the easeabilty to know all platforms are connected, so it's a one stop for any problems. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

I believe that there needs to be a stronger customer service area as when there is a problem, it can be hard to get on the same page. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi,

Thanks for the positive review! We love hearing from our customers – especially when our software has enabled you to grow and be in control of your business.

We pride ourselves on our excellent customer service so we've taken your point on board, we really appreciate the feedback.

Thanks again

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Very good system to use."
4.5/5
What do you like best about Linnworks?

Everything is in one place allowing for efficent working. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Sometimes loading times are very slow and sometimes the odd error occurs. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi,

Thanks for the positive review. It's great to hear how our software has helped with your team's productivity and efficiency.

We also appreciate receiving your feedback, I'll make sure to pass on your comment about loading times and errors to the product teams.

Thanks again.

Chase S.
CS
Chase S.
Customer Service Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Inventory management made easy, but still could use some work.."
4/5
What do you like best about Linnworks?

This is an easy to use and set up inventory management system. It links to our shopify plus account and our shipping system. Easy integration and great customer support. Customer support is probably the thing we like best. Warehouse management is awesome as well (barcode scanning). Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some things were not explained enough and we had some issues with missing numbers or pending numbers that would not resolve without a little leg work on our end. Nothing customer support wasn't able to help us fix, but I wish there was easier ways for us to resolve without having to contact them. Review collected by and hosted on G2.com.

Tom P.
TP
Tom P.
E-commerce Executive
Small-Business (50 or fewer emp.)
"User friendly software with customer service to back it up!"
4.5/5
What do you like best about Linnworks?

The integrations with various marketplaces Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The email automation system is outdated. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi Tom,

Thanks for the review! We love hearing how our software has enabled you to speed up your product launches to various marketplaces and automated key business operations. We've also taken on board your point about the email automation system.

I’ll be sure to pass on your kind words to the customer service team.

Thanks again - we really appreciate it.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Organised workplatform"
4.5/5
What do you like best about Linnworks?

One of the things we like and can recommend about Linnworks is how efficiently ir organises every product and order, making the work much less time consuming. Data import and export is great. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

If I would choose one thing about linnworks that is not particularly my favorite is the speed that is moves with sometimes, as it may take a few good second from the moment you enter an order to process it Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi,

Thanks for the positive review! We love hearing how our software has saved you time when it comes to product and order management. We look forward to helping your business automate processes and grow even further.

It's always great to get feedback also, I'll make sure to pass on your speed point to the product team.

We really appreciate your feedback.

Thanks again.

Phil G.
PG
Phil G.
Business Development Manager
Small-Business (50 or fewer emp.)
"Great System"
5/5
What do you like best about Linnworks?

Order Managment works really well compared to our current system Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Stock Management is poor and needs a good amount of development Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi Phil,

Thanks for the review. We always appreciate product feedback, I'm delighted to tell you that there is a lot of development going into our stock forecasting feature currently so watch this space.

Thanks again.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Long Time Customer"
5/5
What do you like best about Linnworks?

We have used Linnworks for many years now. The initial onboarding was a little difficult as this type of system was very new for our staff and company. But the team made it very easy for us to get started. They helps manage our many skus and integrate Woocommerce, Magento 1 & 2, eBay and Amazon. All without any difficulty.

Since then our business has gone from strength to strength and using Linnworks has meant that we could expand in sales without having to get multiple new members of staff to deal with it.

Overall very happy with the level of support received from live chat support, ticket-based support and our dedicated account manager.

A tool like Linnworks is vital for e-commerce businesses but It seems like we picked correctly the first time. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The biggest issue is the lack of customised reporting currently available. Which based upon their roadmap is due to be fixed very soon. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi,

Thanks for the positive review! We love hearing how our software has enabled your business to scale and streamline core processes.

It's always great to get feedback also, I'll make sure to pass on your reporting point to the product team. Watch this space!

Thanks again.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Customer Service top notch"
4/5
What do you like best about Linnworks?

If we have an issue the team are quick and efficient at sorting it - the live chat function means I can ask questions and get help Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some of the functions are quite complicated for our needs so we find ourselves having to create workarounds Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi,

Thanks for the positive review! I’ll make sure to pass on your kind words to the customer service team.

We really appreciate your feedback also. We've taken on board your point about the new orders view and as you mentioned this is being actively worked on. Watch this space!

Thanks again.

Luca S.
LS
Luca S.
Marketing Manager
Small-Business (50 or fewer emp.)
"Excellent Platform to help scale your businsess"
5/5
What do you like best about Linnworks?

Stock management and seamless integration with a wide range of popular services/ marketplaces. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Amazon listers can be troublesome, but this is partly due to the awkwardness of Amazon and limitations of the API. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi Luca,

Thanks for the positive review! We love hearing from our customers – especially when our software has enabled you to grow and be in control of your business.

We've taken your point on board about the Amazon integration, we appreciate the feedback.

Thanks again

AP
Alex P.
Head of eCommerce
Small-Business (50 or fewer emp.)
"We have been with Linnworks for over 8 years"
4.5/5
What do you like best about Linnworks?

These ease of automated processes it offers Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

At times there a small system issues, but their support does help in getting these issues resolved. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks
Edit edit

Hi Alex,

Thanks for the review! It's always great to hear from our customers - especially those that have been with us for many years and have benefited from the automated processes our software offers. It's good to hear how the support team have helped resolve issues also, I'll make sure to pass this information back to the team.

Thanks again.