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Andrew J. S.

Chief Experience Officer

Small-Business (50 or fewer emp.)

11/7/2023

"a solid foundation to enable ecommerce"

5/5

What do you like best about Linnworks?

I love the integrations with Amazon, eBay, Walmart and all the popular POS/e-commerce platforms (we use LightSpeed). SkuVault is the source of truth that enables multichannels Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

I wish SkuVault had a feature to batch print lot stickers or accept an import list of of lot numbers that I want printed as stickers Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Andrew,

Thanks so much for the positive review! It's amazing to hear that you use the SkuVault platform as your source of truth for multichannel management.

That's great a product feature suggestion, I'll make sure to submit this idea to our product team on your behalf.

Thanks again!

CS

Cari S.

Small-Business (50 or fewer emp.)

11/7/2023

"Great company and great customer service"

5/5

What do you like best about Linnworks?

We are able to keep our inventory up-to-date and organized across both locations in our company. It was easy to implent with our listing software. They have good customer support. We use them everyday. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Hard to navigate at first until you learn the system well. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Cari,

Thanks for the positive review. It's great to hear how our platform has helped you with inventory management.

We'll take on board your feedback about onboarding and learning the system.

Thanks!

CT

Corey T.

Small-Business (50 or fewer emp.)

11/7/2023

"Fantastic ERP solution"

5/5

What do you like best about Linnworks?

I've jumped from solution to solution for years and linnworks is the first one where it's actually delivered what it's promised. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Lack of POS. This is one one obvious for the linnworks team to address.

Stock taking is a bit of a nightmare to Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Corey,

Thanks for the review. We're so happy our platform has lived up to expectations.

I'll make sure to pass on your feedback regarding POS and stock taking.

Thanks!

SK

Sardar K.

Small-Business (50 or fewer emp.)

11/7/2023

"Wish we had found Linnworks so much sooner."

5/5

What do you like best about Linnworks?

Wish we had found Linnworks so much sooner, so dedicated to providing support and new opportunities for businesses. Haven't yet had time to take advantage of everything has to offer but will be doing asap. So easy to get help and support above and beyond what we have been familiar with. So reasonably priced too. Love Linnworks! Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Its hard to step for first time but when you setup then it is very easy to use. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Sardar,

Thanks so much for the positive review! It's amazing to hear about your support experience, I'll make sure to pass on your kind words to the relevant teams. If you need any help or guidance with the features you haven't taken advantage of yet, make sure to reach out.

Thanks again!

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/7/2023

"Excellent, I Wish We Had Joined Sooner!"

5/5

What do you like best about Linnworks?

Onboarding was excellent.

Comms are organised and fast, so far so good!

Knowledgeable staff.

Great software, easy to use and always improving.

Competitive pricing.

We now could not do without it! Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

So far nothing, obvioulsy there are limitations (nothing is perfect), but these were known and the workarounds are still far better than our previous system. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi,

Thanks so much for your review. Our aim is to make our lives customers easier so what better compliment is there to receive then "we now could not do without it".

It's also great to hear about your positive onboarding experience, we look forward to creating more positive experiences and growing our partnership with you.

Thanks again!

TD

T D.

Chief Executive Officer

Small-Business (50 or fewer emp.)

2/23/2023

"probably the best all in one software for most online sellers"

4/5

What do you like best about Linnworks?

it works reliability most of the time - if something has gone wrong it is for most customers and it is normally fixed very quickly

it has all the features and functions you need - and it does listen to customer when adding new features/functions

it is probably number one in the UK for this kind of software Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

whilst I respect that it was very cheap for a great amount of time, i think better PR would have been good when annoucing price increases.

due to it's new starting price, it is not for first time sellers.

I would only recommend it to existing online sellers with high turnover and/or high number of SKUs/orders Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi,

Thanks for the positive review. We love hearing that our software has provided a single source of truth when it comes to inventory and order management for your business. We understand how essential that is for online sellers so it's great to know we're delivering on that.

We also completely take your comments on board about how previous price increases were handled, this feedback will be shared across the company.

Thanks again!

JR

Jae R.

Director

Small-Business (50 or fewer emp.)

2/23/2023

"Reliable inventory management tool for omni-channel retailers"

5/5

What do you like best about Linnworks?

Reliable invetory managment middleware for small multi-channel retailers. Easy intergration of channels and couriers. Support documentation is generally good enough the non-IT staff to set up and manage integrations with technical expertise. Real-time chat support is generally very good, but support tickets can get lost in the system. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some what opaque pricing. Really not sure that the prcing for FBA orders represents good value for money. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

LW brings all our orders into one place and ensures that inventory levels are correct across all our sales channels and our dropship customers are able to upload their orders directly via drobox and scheduled uploads. Business rules ensure the correct couriers and services are used for shipping and that digital customs data is included with all overseas shipments. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Jae,

Thanks for the positive review, it's great to hear that you can now manage your inventory levels and orders across your sales channels from one place.

We also appreciate your feedback regarding pricing and support tickets. I'll make sure to pass this information on to the relevant teams.

Thanks again!

LP

Liam P.

Small-Business (50 or fewer emp.)

2/28/2023

"Great time saver."

4/5

What do you like best about Linnworks?

As a sole trader who works alone, i need to find time savings wherever I can especially in peak periods. Linnworks does precisely that. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

My only criticism would be that sometimes advertised features, like listing items on marketplaces can be a little patchy and waiting for solutions can take too long. Especially when for example amazon makes a short notice change.

Pricing is at the limit for a small business like me and any increase would be prohibitive. The previous attempt to increase prices would have priced me out and created a huge problem for me moving to another provider. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Liam,

Thanks so much for the review. It's amazing to hear that our platform has enabled you to save time and focus on other business tasks.

We completely take on board your feedback about pricing also, I'll make sure this information is shared with the relevant teams.

Thanks again.

AE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/25/2023

"Good service for SaaS stores, but not great for custom integrations."

0/5

What do you like best about Linnworks?

Their sales and support staff were very attentive, but either they didn't understand our needs or something else because the integration with our custom storefront was a disaster. In six months, we didn't manage to come together for a solution for our needs. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

If we had been using a standard SaaS solution like Shopify, or merely been trying to maintain inventory between Amazon and Shopify, or whatever their standard solution "stories" were, there wouldn't have been any problems. The expectation we were sold didn't match up with our needs integrating their solution with our custom-built storefront. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

We wanted to maintain a single inventory between multiple locations and distribution centers. Linnworks would have been fine had we only had one shipping locus, but they don't have a great solution for geo-fencing a single inventory between locii. Their proposal, maintain two equal, but separate SKU sequences for our US and EU distribution centers. This ended up causing more problems than linnworks was supposed to solve. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi,

Thanks for your feedback and we're really sorry to hear about your experience with us.

To continue the conversation and get a resolution on your points, please feel free to contact us at reviews@linnworks.com and we'll put you in touch with the right teams.

DB

Daniel B.

Director

Small-Business (50 or fewer emp.)

11/10/2022

"Couldn't manage our business without it"

5/5

What do you like best about Linnworks?

I feel that we have grown up with Linnworks, which has evolved significantly to a stage where it does everything we require. As time goes on, more functionality is being added. All systems can have faults and issues, and this is where Linnworks doesn't disappoint. I have always found their support team to be knowledgeable and responsive whether we are working in the evening, during the day or even at the weekend. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It has a steep learning curve. It took us a long time to set it up the way we needed, which can be off-putting in the initial stages. All of the time spent on the set-up is an investment, and you will reap the rewards later.

Sometimes I feel that more hand-holding would have been helpful in the setup process. Also, we need technical support to help us set up order rules to get the maximum benefit from this functionality. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Linnworks allows us to ship larger quantities of orders with automation by producing shipping labels, courier manifests and shipping quotes as well as answering customer queries about tracking information, controlling stock levels, ensuring we don't oversell and helping to calculate order requirements.

It is simply an essential tool for our company, and we wouldn't have grown as a business without it. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Daniel,

Thanks so much for the comprehensive and positive review. It's amazing to hear that we've enabled you to scale as a business and we look forward to supporting you with further expansion in the future. I'll make sure to pass on your kind words to the support team, they will really appreciate it.

Thanks for your feedback about onboarding and technical support also, I'll share this information with the teams.