Verified User in Medical Devices
UM
Verified User in Medical Devices
Enterprise (> 1000 emp.)
"Streamlined Our Inventory Operations"
4/5
What do you like best about Linnworks?

Linnworks centralizes our multichannel inventory management, making it much easier to sync stock levels across platforms like Amazon, eBay, and Shopify. The automation rules and order management tools save us a lot of time, especially during peak periods.

Before Linnworks, managing inventory across platforms was chaotic. With Linnworks, we've drastically reduced overselling issues and manual stock adjustments. The visibility into inventory levels and shipping workflows has improved operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The UI feels a bit outdated and navigating some advanced features requires a steep learning curve. Documentation is good but could be more intuitive for beginners. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Good for a While"
1/5
What do you like best about Linnworks?

SKUVault was good for a while. We were able to set our catalog of 15,000+ marketplace listings up in their inventory management system fairly easily. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Since SKUVault was acquired by Linnworks, their support has fallen dramatically. The support staff is completely at the mercy of the (now overseas) development team who completely fails at communication and timely resolution of issues. I recently had one (1) ticket that took 4 months to resolve (!!). Currently, I'm waiting on another support ticket that has been in resolution for over a month. Our WooCommerce integration has been completely broken for the past 6 weeks. The Tier 2 support team has been completely unresponsive and apparently has zero way to communicate with the development team. It took over a week for the Tier 2 rep to even work on the ticket and escalate to the dev team. Just a completely unacceptable situation. We're now looking for another option. A tale as old as time -- mergers & acquisitions just destroying a once great company... Review collected by and hosted on G2.com.

Response from Jack Preece of Linnworks

Thank you for taking the time to leave a review about SKUVault. We appreciate your feedback, both positive and negative, as it helps us to improve our products and services.

We are committed to providing our customers with the best possible experience, and we apologize that you have not received the level of support you deserve with the solution times you mentioned.

Regarding the issues you've encountered with your WooCommerce integration, we sincerely apologize for the disruption and frustration this has caused. As for the open ticket, I'll look into that with the support team now, who I'm sure are actively working on a solution.

NL
Nick L.
VP Product and Operations
Small-Business (50 or fewer emp.)
"Friendly Follow Through"
5/5
What do you like best about Linnworks?

It has been a relativly easy start up. I work with a small company who this is their first wms Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The quickbooks connection could use some upgrades to make a more user friendly. Review collected by and hosted on G2.com.

Saima T.
ST
Saima T.
Customer Service & Admin
Small-Business (50 or fewer emp.)
"Integration"
4/5
What do you like best about Linnworks?

Intigration to multiple sale channels and easy to use Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Refund error

Certain software updation required in tracking module with shipping system Review collected by and hosted on G2.com.

TH
Tim H.
Small-Business (50 or fewer emp.)
"Linnworks Experience"
5/5
What do you like best about Linnworks?

Our main reason for wanting Linnworks was to improve the speed and accuracy of our order fulfilment. It has more than exceeded our expectations here and is easy to use on a daily basis. The set up was easy and there has been plenty of opportunity for us to ask questions. We have been pleasantly surprised with being able to use Linnworks to send products to Amazon FBA fulfilment centres and the integration of everything to Linnworks was seamless. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

We have not yet managed to find a downside with Linnworks. There have been a couple of tricky problems that we have had to overcome, but that is more down to the wide range or products that we sell and learning how best to intagrate the awkward things with Linnworks. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

Hi Tim,

Thanks so much for your positive review. It's amazing to hear how Linnworks has streamlined your order processes and how it has exceeded your expectations.

Incredible news about reducing waste and the bigger impact of this.

Thanks again!

Jack  B.
JB
Jack B.
Head of eCommerce
Mid-Market (51-1000 emp.)
"Best all round 'ERP/WMS' for most features"
5/5
What do you like best about Linnworks?

Flexibility of channel linking with marketplace listings Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Lack of point of sale integration within the software Review collected by and hosted on G2.com.

Jamie W.
JW
Jamie W.
CEO
Small-Business (50 or fewer emp.)
"Great initial onboarding, Easy to use system, no issues."
4.5/5
What do you like best about Linnworks?

Linnworks is a simple inventory management system. It does what it says, and doesn't over-promise. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It is quite expensive for the size of our business, however as we expand the cost will seem smaller each time. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

Hi Jamie,

Thanks for the review. It's great to hear you had a positive onboarding experience and you're finding the platform easy to use.

If you ever need any help or guidance, please make sure to reach out to our support team.

Thanks again!

James A.
JA
James A.
Operations
Small-Business (50 or fewer emp.)
"Waste of Time and Money"
0/5
What do you like best about Linnworks?

The promise of a seamless inventory and warehousing solution and their pricing, at the time. However, the sales pitch greatly exceeded the product's performance. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

They did not deliver in any capacity. The onboarding, training, and launch were terrible experiences that ended up costing us money and time. When we agreed to cancel our account, the management team retaliated, denied our refund, and have refused to speak to anyone. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great software, great team - overall we're satisfied"
4.5/5
What do you like best about Linnworks?

It's got great customization, I love that you can open multiple pages within the same tab to quickly multi-task. They have a live phone number (with a real person, not a bot!). Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Sometimes they can be a bit slow to respond to queries, but still they're much better than most other software providers. Can't think of too many downsides to be honest! Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

Hi,

Thanks so much for the positive review. It's great to hear how Linnworks has helped you manage your inventory levels efficiently and being able to integrate it with your other software solutions.

We'll take on board your feedback about respond times also. We pride ourselves on our customer service and support so I'll make sure to pass this information on to the relevant teams.

Thanks again!

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Amazing experience"
5/5
What do you like best about Linnworks?

It is very quick and accurate and one stop for all Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

There are some errors some data missing need more development Review collected by and hosted on G2.com.