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Linc Global - Customer Care Automation

4.2
(3)

Linc’s customer care automation platform automates the key points of customer care for online shoppers so they can quickly and easily track, return, exchange, get answers to questions and re-order products without the need for a live agent or cumbersome self-serve process.

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Linc Global - Customer Care Automation Reviews

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Linc Global - Customer Care Automation review by Aarde C.
Aarde C.
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"Linc is an amazing company! They are very supportive and collaborative with our requests."

What do you like best?

Linc is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple business objectives and they have been nothing but supportive in both design and implementation.

What do you dislike?

Linc is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout.

What business problems are you solving with the product? What benefits have you realized?

We are using Linc for FBM social bots that help self serve our North American consumer base with retail eCommerce issues like; Shipping notifications, skip the month, FAQs, etc. They are an important part of our self service and deflection strategy.

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Linc Global - Customer Care Automation review by Executive Sponsor
Executive Sponsor
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"Unproductive Experience"

What do you like best?

I was, unfortunately, unable to use Linc Global the way I had desired. Their customer service was not very helpful. This was disappointing.

What do you dislike?

The pricing is confusing. There is a FREE version but that is not very apparent. I had to reach out to the CEO to find out I did not have to pay tens of thousands of dollars.

What business problems are you solving with the product? What benefits have you realized?

No business problems have ever been solved using Linc Global. With the unhelpfulness of customer service, we gave up and moved onto another solution.

What Chatbots solution do you use?

Thanks for letting us know!
Linc Global - Customer Care Automation review by Executive Sponsor
Executive Sponsor
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content

"Compatible culture with keen focus on client success"

What do you like best?

Amazing culture, hyper-responsive, and they truly immerse their team into client's business in order to provide solutions that best fit the same.

What do you dislike?

Nothing to-date. The Linc team, across various disciplines, has gone above and beyond!

What business problems are you solving with the product? What benefits have you realized?

We had gaps on ensuring customer care was present on all levels of the customer journey. Linc has been quickly filling these with their innovative team, tools and excellent products!

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