# Top Free Live Chat Software ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 464 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,300+ Authentic Reviews - 464+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,000) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) What do users say? Users consistently praise the intuitive interface and efficient ticket management of Zendesk, which streamline customer support operations and enhance productivity. The platform's ability to consolida Pros and Cons [ Ease of Use (526) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons) [ Agentforce Service... ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,357) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) What do users say? Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor Pros and Cons [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,889) ](https://www.g2.com/products/fin/reviews) What do users say? Users consistently praise Fin for its intuitive setup and fast response times, which significantly enhance productivity in customer support. The platform effectively handles simple queries, allowing t Pros and Cons [ Helpful (435) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons)[ Missing Features (152) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,786) ](https://www.g2.com/products/zoho-desk/reviews) What do users say? Users consistently praise the ease of use and customization options of Zoho Desk, highlighting how it streamlines ticket management and improves team productivity. The intuitive interface and strong a Pros and Cons [ Ease of Use (710) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons)[ Learning Curve (329) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons) ## FAQs About Live Chat Software Generated using AI Last updated: June 3, 2026 ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly. [ WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) By [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc) [ 4.6/5(237) ](https://www.g2.com/products/whatsapp-business-platform/reviews) What do users say? Users consistently praise the quick replies and automation features of the WhatsApp Business Platform, which significantly enhance communication efficiency and organization. The platform's ability to Pros and Cons [ Ease of Use (48) ](https://www.g2.com/products/whatsapp-business-platform/reviews?qs=pros-and-cons)[ Limitations (19) ](https://www.g2.com/products/whatsapp-business-platform/reviews?qs=pros-and-cons) [ Birdeye ](https://www.g2.com/products/birdeye/reviews) By [Birdeye](https://www.g2.com/sellers/birdeye) [ 4.7/5(4,165) ](https://www.g2.com/products/birdeye/reviews) What do users say? Users consistently praise the product for its ease of use and time-saving automation, which streamline review management and enhance customer communication. Many appreciate how it centralizes feedback Pros and Cons [ Ease of Use (1019) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons)[ Missing Features (232) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons) [ Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,917) ](https://www.g2.com/products/hubspot-service-hub/reviews) What do users say? Users consistently praise the intuitive interface and seamless integration with other HubSpot products, which makes managing customer support and CRM tasks efficient. The platform's automation feature Pros and Cons [ Ease of Use (325) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons)[ Missing Features (117) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons) [ Tidio ](https://www.g2.com/products/tidio/reviews) By [Tidio](https://www.g2.com/sellers/tidio) [ 4.6/5(1,908) ](https://www.g2.com/products/tidio/reviews) What do users say? Users consistently praise Tidio for its ease of use and quick setup, which allows teams to efficiently manage customer interactions. The platform's AI features help automate responses, saving time and Pros and Cons [ Ease of Use (225) ](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons)[ Expensive (76) ](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons) [ Smartsupp ](https://www.g2.com/products/smartsupp/reviews) By [Smartsupp](https://www.g2.com/sellers/smartsupp) [ 4.7/5(1,048) ](https://www.g2.com/products/smartsupp/reviews) What do users say? Users consistently praise the ease of use and quick setup of Smartsupp, highlighting its intuitive interface that allows for immediate customer interaction. Many appreciate the effective real-time vis Pros and Cons [ Ease of Use (108) ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons)[ Expensive (29) ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) What do users say? Users consistently praise the ease of use and automation features of Freshdesk, which streamline ticket management and enhance team collaboration. The intuitive interface allows teams to quickly adapt Pros and Cons [ Ease of Use (352) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons)[ Missing Features (115) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,555) ](https://www.g2.com/products/genesys-cloud-cx/reviews) What do users say? Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's Pros and Cons [ Ease of Use (144) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons) [ Jotform AI Agents ](https://www.g2.com/products/jotform-ai-agents/reviews) By [Jotform](https://www.g2.com/sellers/jotform) [ 4.5/5(744) ](https://www.g2.com/products/jotform-ai-agents/reviews) What do users say? Users consistently praise the ease of use and quick setup of Jotform AI Agents, highlighting how it allows them to create and customize AI agents without technical skills. Many appreciate the ability Pros and Cons [ Ease of Use (267) ](https://www.g2.com/products/jotform-ai-agents/reviews?qs=pros-and-cons)[ AI Limitations (121) ](https://www.g2.com/products/jotform-ai-agents/reviews?qs=pros-and-cons) [ Missive ](https://www.g2.com/products/missive/reviews) By [Missive](https://www.g2.com/sellers/missive) [ 4.7/5(845) ](https://www.g2.com/products/missive/reviews) What do users say? Users consistently praise the ease of use and collaboration features of Missive, highlighting how it streamlines team communication and keeps everything organized in one place. The ability to assign e Pros and Cons [ Team Collaboration (343) ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons)[ Missing Features (123) ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons) [ LiveChat ](https://www.g2.com/products/livechat/reviews) By [Text](https://www.g2.com/sellers/text) [ 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of LiveChat, highlighting how it simplifies customer interactions and enhances support efficiency. Many appreciate the platform's abil Pros and Cons [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons) [ Textline ](https://www.g2.com/products/textline/reviews) By [Textline](https://www.g2.com/sellers/textline) [ 4.7/5(381) ](https://www.g2.com/products/textline/reviews) What do users say? Users consistently praise the product for its ease of use and responsive customer support, which significantly enhances communication efficiency. Many appreciate how it simplifies interactions with cl Pros and Cons [ Ease of Use (94) ](https://www.g2.com/products/textline/reviews?qs=pros-and-cons)[ Missing Features (26) ](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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