--- title: Lime CRM Reviews meta\_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 91 reviews by the users' company size, role or industry to find out how Lime CRM works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 91 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Lime CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. [(5 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186195&qs=pros-and-cons#reviews) Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. [(5 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188396&qs=pros-and-cons#reviews) Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. [(4 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186209&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. [(3 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186504&qs=pros-and-cons#reviews) Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. [(3 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188826&qs=pros-and-cons#reviews) Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. [(3 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186336&qs=pros-and-cons#reviews) Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. [(2 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=2040120&qs=pros-and-cons#reviews) Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. [(2 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=2040146&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially for functions related to security and general usability. [(2 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188589&qs=pros-and-cons#reviews) Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. [(2 mentions)](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lime CRM ##### 1. Customizability Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. [ See 5 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186195&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you like about Lime CRM? That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of fo PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you like about Lime CRM? The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes ##### 2. Customization Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. [ See 5 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188396&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you like about Lime CRM? That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of fo PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you like about Lime CRM? The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes ##### 3. Flexibility Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. [ See 4 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186209&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you like about Lime CRM? That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of fo PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you like about Lime CRM? The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes ##### 4. Customer Support Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. [ See 3 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186504&qs=pros-and-cons#reviews) See Related User Reviews ![Olof M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olof M.") OM Olof M. Mid-Market (51-1000 emp.) 4.0/5 "Good functions to perform Claims management" What do you like about Lime CRM? All the connections and functions. In theory it has good opportunities. The customer service is very good. PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you like about Lime CRM? The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes ##### 5. Features Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. [ See 3 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188826&qs=pros-and-cons#reviews) See Related User Reviews PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you like about Lime CRM? The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Has everything we need" What do you like about Lime CRM? It is very complete for us. We can build any process that we want. We can manage our diary in the same environment. ### 5 Cons or Disadvantages of Lime CRM ##### 1. Limited Features Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. [ See 3 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1186336&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you dislike about Lime CRM? Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in ![Olof M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olof M.") OM Olof M. Mid-Market (51-1000 emp.) 4.0/5 "Good functions to perform Claims management" What do you dislike about Lime CRM? Limitations in file sizes and the sorting field system which was better in the old desktop application. ##### 2. Call Issues Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. [ See 2 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=2040120&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you dislike about Lime CRM? Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in PA Peter A. Small-Business (50 or fewer emp.) 4.0/5 "A flexible CRM system" What do you dislike about Lime CRM? E-mail integration could be better. Most of our employees using LimeCRM still prefer to use Outlook, and the plugin could be a bit more fleshed out fu ##### 3. Inaccurate Data Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. [ See 2 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=2040146&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you dislike about Lime CRM? Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Very well designed CRM system and user friendly" What do you dislike about Lime CRM? Getting Lime to meet our security requirements is challenging. It takes time to get "ordinary" functions that have to do with the security of Lime. ##### 4. Learning Curve Users find the **learning curve challenging** , especially for functions related to security and general usability. [ See 2 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188589&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Has everything we need" What do you dislike about Lime CRM? Some functions have been more difficult for an ordinary user to use. But that's fixed in the newer version that we're upgrading to. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Very well designed CRM system and user friendly" What do you dislike about Lime CRM? Getting Lime to meet our security requirements is challenging. It takes time to get "ordinary" functions that have to do with the security of Lime. ##### 5. Limited Customization Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. [ See 2 mentions ](https://www.g2.com/products/lime-crm/reviews?filters%5Bsentiment_snippet%5D=1188470&qs=pros-and-cons#reviews) See Related User Reviews OR Ola R. Mid-Market (51-1000 emp.) 3.5/5 "Good quality product" What do you dislike about Lime CRM? Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in ![Olof M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olof M.") OM Olof M. Mid-Market (51-1000 emp.) 4.0/5 "Good functions to perform Claims management" What do you dislike about Lime CRM? Limitations in file sizes and the sorting field system which was better in the old desktop application. ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/lime-crm/competitors/alternatives) RS Rasmus S. Mid-Market (51-1000 emp.) 9/12/2023 "Long time happy user" 4.5/5 What do you like best about Lime CRM? The difference between using a CRM and not is impossible to put into words, everything is so much easier and much more manageable. Lime is very user-friendly, it is completely customizable for your company and their support is quick and helpful. All and all a very happy long term user. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? Can be a little tricky when customizing views and tables etc at first, but their support is always available to help out aswell as your account manager so its barely eve na problem. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? Gathering errands in one place and enabling multiple users to work in the same folders at the same time, easy follow up and statistical advantages. It improves productivity and helps get a good overview even when things are busy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PR Paul R. Small-Business (50 or fewer emp.) 9/12/2023 "CRM system which is easy to use and to adapt" 4.5/5 What do you like best about Lime CRM? Lime-crm is a flexible tool that allows users to track customers, persons and projects. It is easy to develop by adding tables and fields to add functionality for tracking of orders, products etc. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? Lime-Crm has a desktop and a web-client that look a bit different. It can be challenging to use both or transition from desktop to web as the develop environment and user interfaces are different. I would prefer some more technical information and example code to allow for quicker in-house development. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? It tracks our projects, customer (and suppliers) and contacts. It also serves as a mini ERP to track systems/products sold to our customers. It allows revenue projection and ´good sales activity management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Martin L. Small-Business (50 or fewer emp.) 9/6/2023 "Easy to use and to connect to other systems" 4/5 What do you like best about Lime CRM? Easy to find what you are looking for with help of the strong search engine. The time to get respon is very short and the users get a positive experience. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? The admin tool can be updated. The platform we use is older but pherhaps its i update in the new version? Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? To get a quick overview of the customer for our sales support. It also keep record the history and sales wich is important when we meet our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic M Marie . Small-Business (50 or fewer emp.) 9/6/2023 "Flexible with many possibilities" 5/5 What do you like best about Lime CRM? Easy to sort and select. Create your own categories, etc. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? Not the same environment for Mac & PC users. As an admin and user of the PC version, it is difficult to explain to colleagues who work with Mac or the web version in general. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? We work with a membership base where we regularly select and send out mailings, as well as build a prospect bank at different levels. We grow in line with the increase in the number of companies in the municipality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated TC Thomas C. Small-Business (50 or fewer emp.) 9/6/2023 "We can create our own changes, e.g., checklists." 4/5 What do you like best about Lime CRM? It is logical and simple, you get into it quickly. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? It gets stuck and sometimes stutters. It can completely freeze. For example, if I generate a report, I can only have one extra window open. In connection with that, it freezes, which doesn't feel good. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? I see our sales and I can find information about a customer flow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Mid-Market (51-1000 emp.) 2/11/2022 "Lime CRM is a customer relationship management system that is designed to help businesses manage their customer interactions and data efficiently. It offers a range of features including contact management, sales automation, and customer service tools. The system is known for its user-friendly interface and flexibility, allowing businesses to customize it according to their specific needs. Lime CRM also integrates with various other tools and platforms, making it a versatile choice for companies looking to streamline their CRM processes. Overall, it is a robust solution for businesses aiming to enhance their customer relationship management strategies." 5/5 What do you like best about Lime CRM? The possibilities that exist to do with the system feel endless. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? That it takes time or doesn't work at all with large searches when there are many relationships in the view. That it doesn't work easily to make selections across multiple tabs even with hits with not so many rows. It definitely needs to get better. Then a development of the template center needs to happen. It must get better. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? It ensures that we keep track of what we do for those who upload information. Businesses, for example. Once you understand the system, I think it's easy to navigate. Review collected by and hosted on G2.com. Show More Response from Lime Technologies of Lime CRM [Editedit](https://www.g2.com/survey_responses/lime-crm-review-5337249/official_response/edit) Hello and thank you for your review of Lime CRM! We are constantly working on developing and improving Lime CRM, and we will forward your feedback to the responsible department. It is feedback like this that makes us better, so thank you for sharing! Warm regards, your friends at Lime. 9/7/2023 Current UserValidated ReviewerSource: OrganicAI Translated PS Patrizia S. Business manager Mid-Market (51-1000 emp.) 2/10/2022 "Order and tidiness" 5/5 What do you like best about Lime CRM? That it is so easy to have order and clarity on everything related to customer relations: business value, deviations, contact information, documents, agreements, etc. Review collected by and hosted on G2.com. What do you dislike about Lime CRM? That one cannot assign different types of users and control what they can see Review collected by and hosted on G2.com. Recommendations to others considering Lime CRM: Take one step at a time so that you and your organization keep up Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? Order and clarity in our customer relationships. Review collected by and hosted on G2.com. Show More Response from Lime Technologies of Lime CRM [Editedit](https://www.g2.com/survey_responses/lime-crm-review-5334177/official_response/edit) Hi Patrizia and thank you for your review of Lime CRM. Great to hear that you are so satisfied! Regarding your feedback about allowing different types of users to access different parts of the system, we offer the ability to manage permissions and what different roles/departments can and cannot see. Warm regards, friends at Lime 9/6/2023 Current UserValidated ReviewerSource: OrganicAI Translated RT Rikard T. Mid-Market (51-1000 emp.) 9/6/2023 "Satisfied" 5/5 What do you like best about Lime CRM? Easy to use and an absolute necessity for us to succeed in reaching our sales goals Review collected by and hosted on G2.com. What do you dislike about Lime CRM? That new windows open all the time, an opportunity to choose whether you want to have new windows or work in the same window all the time Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? Contact with the customer, follow-up with the customer, and never missing a customer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Marie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie B.") MB Marie B. Small-Business (50 or fewer emp.) 9/13/2023 "For all years I have been working with Lime CRM it has always been easy." 4.5/5 What do you like best about Lime CRM? It is easy to understand and get the whole picture (of a project/client). Good functions for searching info by filter etc. Start and share documents at one place Review collected by and hosted on G2.com. What do you dislike about Lime CRM? It is not working so well with Mac. I miss a smooth app-solution. You can not work in same document at the same time as colleagues. We could not connect finance Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? Summarize our projects, clients, economic results, sales activities. Good with the "history part" - diary from dialogs with clients, easy to search or summarize. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") EM Verified User in Manufacturing Mid-Market (51-1000 emp.) 9/19/2023 "From the point of view of company development" 4/5 What do you like best about Lime CRM? Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes. With Lime, development projects have gone smoothly and we have always reached the finish line ;) Review collected by and hosted on G2.com. What do you dislike about Lime CRM? To be honest, the cost structure may be a bit heavy for a company of our size, but even these have always been agreed upon when they have been negotiated. And, in any case, regular monthly payments have always been checked together and changes to them have been flexible. Review collected by and hosted on G2.com. What problems is Lime CRM solving and how is that benefiting you? In addition to using basic CRM functionalities, we have developed ticketing that supports our customer service and technical support teams in serving end our customers. Review collected by and hosted on G2.com. 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