--- title: Lime CRM Reviews meta_title: 'Lime CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how Lime CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 91 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Lime CRM Reviews **Vendor:** Lime Technologies **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 91 ## About Lime CRM Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. ## Lime CRM Pros & Cons **What users like:** - Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. (5 reviews) - Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. (5 reviews) - Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. (4 reviews) - Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. (3 reviews) - Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. (3 reviews) - Customer Management (2 reviews) - Easy Customization (2 reviews) - Helpful (2 reviews) - Organization Efficiency (2 reviews) - Solutions (2 reviews) **What users dislike:** - Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. (3 reviews) - Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. (2 reviews) - Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. (2 reviews) - Users find the **learning curve challenging** , especially for functions related to security and general usability. (2 reviews) - Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. (2 reviews) - Missing Features (2 reviews) - Slow Performance (2 reviews) - Steep Learning Curve (2 reviews) - AI Limitations (1 reviews) - Difficult Setup (1 reviews) ## Lime CRM Reviews ### 1. A flexible CRM system **Rating:** 4.0/5.0 stars **Reviewed by:** Peter A. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Lime CRM?** The fact that it is extremely customizable without much external support. The onboarding superadmin training enables the business to make many changes to the layout without having to rely on third-party consultants. The team behind Lime are actively adding new updates to the system, and their customer support is great. **What do you dislike about Lime CRM?** E-mail integration could be better. Most of our employees using LimeCRM still prefer to use Outlook, and the plugin could be a bit more fleshed out functionality-wise. **What problems is Lime CRM solving and how is that benefiting you?** Using Lime CRM makes it easier for our sales team to keep track of ongoing sales projects and plan their relationship building tasks with our important customers. We are also using the system to manage ongoing sales projects with custom input fields to track industry-relevant metrics. ### 2. Good quality product **Rating:** 3.5/5.0 stars **Reviewed by:** Ola R. | Technical Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Lime CRM?** That it helps me organize my quotes, conversations and other documents. It's easy to gather everything in the same place and I minimize the risk of forgetting what I've promised my costumers. As an administrator and a frequet user I feel like LISA is a good tool to costumize the client. We always get the help we need from Lime to ensure our functions are like we want them. **What do you dislike about Lime CRM?** Sometimes the desktop client takes a long time to respond. If it was faster I would not have to have so much wait time. I cannot see any future in the webb client for our company. It feels to limited when working in tandem with Office 365. We cannot work from Sharepoint. **What problems is Lime CRM solving and how is that benefiting you?** Lime solves a lot of potential problems for us. All our colleges can take over any errand from another and access the saved information. We always know what we promise a costumer since we can save the quotes and conversations. ### 3. Very well designed CRM system and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** That you can adapt it to your own needs and how you work in organizations. Many additions that help adapt it to have collected in one same system. **What do you dislike about Lime CRM?** Getting Lime to meet our security requirements is challenging. It takes time to get "ordinary" functions that have to do with the security of Lime. **What problems is Lime CRM solving and how is that benefiting you?** It can be everything from marketing, upselling, maintaining customer relations, getting lists out from many different perspectives and the communication channels with our customers are expanded with the help of Lime. ### 4. Good functions to perform Claims management **Rating:** 4.0/5.0 stars **Reviewed by:** Olof M. | Claims Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Lime CRM?** All the connections and functions. In theory it has good opportunities. The customer service is very good. **What do you dislike about Lime CRM?** Limitations in file sizes and the sorting field system which was better in the old desktop application. **What problems is Lime CRM solving and how is that benefiting you?** Manage all Claims we handle in a good way. ### 5. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It is user-friendly and clear. Well structured according to our business. **What do you dislike about Lime CRM?** It is expensive if you want help to change something. **What problems is Lime CRM solving and how is that benefiting you?** Here we can gather everything regarding the customer, contact information, agreements, sales, emails, etc. It's so good that everything is in the same place. It saves time and makes it easier when a salesperson needs to take over someone else's customer. ### 6. Easy to use and to connect to other systems **Rating:** 4.0/5.0 stars **Reviewed by:** Martin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to find what you are looking for with help of the strong search engine. The time to get respon is very short and the users get a positive experience. **What do you dislike about Lime CRM?** The admin tool can be updated. The platform we use is older but pherhaps its i update in the new version? **What problems is Lime CRM solving and how is that benefiting you?** To get a quick overview of the customer for our sales support. It also keep record the history and sales wich is important when we meet our customers. ### 7. We can create our own changes, e.g., checklists. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** It is logical and simple, you get into it quickly. **What do you dislike about Lime CRM?** It gets stuck and sometimes stutters. It can completely freeze. For example, if I generate a report, I can only have one extra window open. In connection with that, it freezes, which doesn't feel good. **What problems is Lime CRM solving and how is that benefiting you?** I see our sales and I can find information about a customer flow. ### 8. From the point of view of company development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Lime CRM?** Lime CRM is well suited for our company. We have invested quite a lot in developing it so that it would better support our company's processes. With Lime, development projects have gone smoothly and we have always reached the finish line ;) **What do you dislike about Lime CRM?** To be honest, the cost structure may be a bit heavy for a company of our size, but even these have always been agreed upon when they have been negotiated. And, in any case, regular monthly payments have always been checked together and changes to them have been flexible. **What problems is Lime CRM solving and how is that benefiting you?** In addition to using basic CRM functionalities, we have developed ticketing that supports our customer service and technical support teams in serving end our customers. ### 9. have always been satisfied with Lime, the contacts I have had at Lime. But not anymore after changing contact. **Rating:** 3.5/5.0 stars **Reviewed by:** Marie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The flexibility and ease of use, stable without a lot of downtime. **What do you dislike about Lime CRM?** The support is taking longer to respond. It feels like there is a lot of knowledge loss within the support compared to before. New contact persons have made me much less satisfied. **What problems is Lime CRM solving and how is that benefiting you?** Simpler course administration and statistics, surveys, and e-sign for agreements. ### 10. Lime: progress is a slow process **Rating:** 3.5/5.0 stars **Reviewed by:** Øyvind B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Lime CRM?** It's great that we're able to prospect, pipeline and get solid intel out of the system once it's in place. This will really benefit our sales and support departments, as well as the executives' in need of **What do you dislike about Lime CRM?** We've had to do quite a bit of adaptation to fit our needs. **What problems is Lime CRM solving and how is that benefiting you?** Lime is helping us develop a tighter grip on our pipeline and prospecting, as well as hitrate. ### 11. Easy to use, lots of feautures that we need. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Powerful tool for us to manage the customer data base. Enables us to gain a deep understanding of our customers and prospects, build an intimate relationship with them and provide them with outstanding service. **What do you dislike about Lime CRM?** The costs and not be able to change all the blocks in the system so it serve our business even more. **What problems is Lime CRM solving and how is that benefiting you?** Better customer service, improved customer retention, higher productivity and efficiency and entralized database of information. ### 12. Works well **Rating:** 3.5/5.0 stars **Reviewed by:** Nicklas A. | Teamledare Frontline, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to start with and works well for what we use it for. **What do you dislike about Lime CRM?** For our purposes I don't dislike anything major. **What problems is Lime CRM solving and how is that benefiting you?** traceability in matters and quotations ### 13. Flexible, multifaceted nice service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** That it has so many features and was possible to adjust according to our business. Lime support is very easy accessible, and they are so nice and helpful. **What do you dislike about Lime CRM?** Using Internet Explorer to access Lime admin very much needs an update. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of our tasks, billing, sending out client communications through Lime newsletter. ### 14. Flexible system and responsive project managers/developers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Lime CRM?** Lime can be customized a lot according to individual needs, which makes the system very flexible. Lime's project managers are also very attentive, solution-oriented, and competent. **What do you dislike about Lime CRM?** Sometimes the system can be perceived as somewhat outdated in its design. **What problems is Lime CRM solving and how is that benefiting you?** We also use Lime as a booking system. Additionally, Lime is also used for case management. ### 15. Lime review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Simple CRM system that allows me and my colleagues to easily see how the business is functioning. **What do you dislike about Lime CRM?** Unfortunately, there are quite often system outages that prevent me and my colleagues from working as smoothly as desired. **What problems is Lime CRM solving and how is that benefiting you?** We get a better overview of our processes. ### 16. Work good almost al the time. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Data, making it easy for our organisation to save time and not putting it to costumers who waste our time and only asking for quotes. **What do you dislike about Lime CRM?** When it is not working, it takes time to get it working. **What problems is Lime CRM solving and how is that benefiting you?** All kinds of problems, both information and statistics. ### 17. A good system to save your customers' information in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Have been able to build it so that it fits well with our business. **What do you dislike about Lime CRM?** I had wished it was possible to import more statistics from PowerBI. **What problems is Lime CRM solving and how is that benefiting you?** We get a good look at club agreements and their history. We can also enter them so that we can track contract durations. ### 18. Capable but improvements can be done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to use, easy to change things. Fairly easy to export data. Haven't done much repotring. Easy todecide what I like to see in my views. **What do you dislike about Lime CRM?** Some limitations in how things can be connected. One should point out that we should need to make an internal revison of what we should have in teh system. So maybe we have missed some features. **What problems is Lime CRM solving and how is that benefiting you?** Keep track of contacts, history with them and connect people to projects. ### 19. Easy to use and managable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Lime CRM?** It is veryeasy to use and all its features **What do you dislike about Lime CRM?** the mobileversion. To simpel and not advanced enough **What problems is Lime CRM solving and how is that benefiting you?** holding all our customer information and plans in one place. ### 20. Flexible and competent CRM software **Rating:** 4.0/5.0 stars **Reviewed by:** Lars J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Lime CRM?** It is highly adjustable to meet specific needs. **What do you dislike about Lime CRM?** UI could still improve regarding speed and functionality **What problems is Lime CRM solving and how is that benefiting you?** Keep track of all our customers, contacts, agreements and deals. ### 21. - **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Lime CRM?** The simplicity of finding people, organizations, and agreements **What do you dislike about Lime CRM?** As an administrator, it can be a bit tricky to modify by yourself **What problems is Lime CRM solving and how is that benefiting you?** The simplicity of finding which agreements customers have ### 22. Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lime CRM?** Integration with our other systems. Case management and digital quote and contract management **What do you dislike about Lime CRM?** No integration with our financial system. **What problems is Lime CRM solving and how is that benefiting you?** Digital management of contract documents and quotations ### 23. Well-functioning total solution **Rating:** 4.0/5.0 stars **Reviewed by:** Peter R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The consultant together with the basic solution **What do you dislike about Lime CRM?** The flexibility in the system is lacking, therefore too much support is needed. **What problems is Lime CRM solving and how is that benefiting you?** Create a simple register ### 24. Easy to learn and quick to update. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Very easy to learn, good information. **What do you dislike about Lime CRM?** That it does not communicate with our other programs, so the introduction of new salespeople and new districts becomes extra laborious. **What problems is Lime CRM solving and how is that benefiting you?** Keep track of my customers in a good way. ### 25. Valuable asset for efficient customer contacts. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** The flexibility to build and grow with the system. **What do you dislike about Lime CRM?** For someone who is not using it regularly it is not so easy to comprehend. **What problems is Lime CRM solving and how is that benefiting you?** Updated contacts, valuable data about our members. ### 26. Good software, good support **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander F. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Lime CRM?** Good software, good support It's good that Lime CRM is flexible and can be built according to our needs. Both our new and previous contacts have been good. **What do you dislike about Lime CRM?** During our larger projects, personnel at Lime responsible for functions and implementations have been replaced. This has meant that we have had to instruct Lime again to achieve the functions we originally ordered. The extra time this has entailed for Lime has been billed to us. **What problems is Lime CRM solving and how is that benefiting you?** Lime makes us more efficient, we gain time and create an easily accessible library of data. ### 27. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Lime CRM?** Easy to navigate as a seller and many good tools **What do you dislike about Lime CRM?** Difficult to sync with all business systems, which creates manual intervention **What problems is Lime CRM solving and how is that benefiting you?** No major problems ### 28. A simple and open system for customer and case management that suits most industries. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Lime CRM?** The possibility of having everything gathered in one system and thereby easily being able to follow the customers' journey with us. Lime has ensured that our business registration is consolidated in one system and that our customer cases are gathered on the customer in question, which improves our internal processes as well as the customer experience when contacting the Customer Center. **What do you dislike about Lime CRM?** Precisely because the system is very adaptable, it becomes a challenge to keep the developments of different cards & processes together. The adaptability is both a strength and a disadvantage for Lime, but here it is important to have a clear structure in the management of the system. **What problems is Lime CRM solving and how is that benefiting you?** The biggest challenge that Lime has helped us with is business registration! Previously, the sales of our products & services were registered in very different ways and systems, but when we introduced Lime, we created a common approach where all our sales are registered only in Lime. This has made tracking and sales statistics much easier now, and we have a current view of our sales pipeline. ### 29. good collection of data, information in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Cassandra G. | teamleader kundtjänst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Pop up, simplicity that everything is gathered in one place **What do you dislike about Lime CRM?** It can take a long time to log in in the mornings, some updates have been delayed. **What problems is Lime CRM solving and how is that benefiting you?** customer service emails and fault reports are currently in Lime, coming in via integration with Outlook. main goal ### 30. A good basic system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** A good basic system for managing our contacts. A system that our sister organization in the region also uses, allowing us to have certain synergy effects from it. **What do you dislike about Lime CRM?** Could have been a bit more user-friendly perhaps. I still don't find it easy to create lists and such, I'll have to ask our superuser. **What problems is Lime CRM solving and how is that benefiting you?** A security to have an effective system that manages our contacts and bookings. ### 31. Good but not excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Gregor S. | Business Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Simple to use but not the best layout. Forces you to work in a certain way. **What do you dislike about Lime CRM?** Difficult to make connections between people like "used to works for", "knows this person" etc. **What problems is Lime CRM solving and how is that benefiting you?** Logging af correspondace, events, documents, agreements on a company or/and contact ### 32. Easy to follow your business and good to have all customer contacts in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Lime CRM?** Everything gathered in one place and the ability to follow up on the deals in a smooth way. **What do you dislike about Lime CRM?** Can be quite slow at times but usually works well. **What problems is Lime CRM solving and how is that benefiting you?** To gather all the deals from the entire company for easy tracking. ### 33. Easy but not limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Intuitive interface. The Lime BI option to visualize data. **What do you dislike about Lime CRM?** More included templates in Lime BI would be a good help. **What problems is Lime CRM solving and how is that benefiting you?** Keeping track of ongoing deals and their status. As well basic registers and log over customer activities and communication. ### 34. Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Lime CRM?** Clarity, easy to follow the flow, the ability to export information **What do you dislike about Lime CRM?** Our version is so adapted that web-based becomes difficult **What problems is Lime CRM solving and how is that benefiting you?** To gather all sales around a system ### 35. A simple, flexible CRM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Lime CRM?** Simplicity. The focus on the relevant information keeps hands on the right issues and collects easily the available information into the database as you don't have to worry about all the "nice-to-have" information fields. **What do you dislike about Lime CRM?** The lack of visual, graphic presentation is evident once you continue to use the program for a longer period. You can tweak go-arounds for some, but not all needs. **Recommendations to others considering Lime CRM:** Try it, your first impression is most likely the right. **What problems is Lime CRM solving and how is that benefiting you?** Taking care of the systematic approach at the customer interface. The definitive benefit is the simplicity compared to our earlier solution that tried to answer too many targets at the same time. Also rather easy to to customize as a main user. **Official Response from Lime Technologies:** > Hi and thank you for reviewing Lime CRM! We appreciate your feedback about the lack of visual and graphic presentation and I would like to recommend you to reach out to your contact person at Lime to discuss that further. Depending on your specific needs, we offer add-ons and integrations to visualise the information that you need to find. For instance, our business intelligence tool Lime BI is very popular for those in need of visual reports of important numbers and KPIs. We are happy to help you find a solution to your problem! Best regards, your friends at Lime ### 36. LIME CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Pawan Kumar A. | Lead Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2019 **What do you like best about Lime CRM?** useful for manging customer relationships and it improves the business processes and marketing **What do you dislike about Lime CRM?** need to pay a little bit after a free trial **Recommendations to others considering Lime CRM:** useful must use it **What problems is Lime CRM solving and how is that benefiting you?** CRM , **Official Response from Lime Technologies:** > Hi Pawan. Thank you for trying out Lime CRM and for reviewing us. We charge a monthly fee from our users in order to maintain, support and keep developing our amazing products to greatness. Our solutions are also competitively priced based on the value you can get from them. Don't hesitate to reach out to us if you want to know more about how we can help you grow your business with Lime CRM! ## Lime CRM Discussions - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made) - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for) - [View Lime CRM pricing details and edition comparison](https://www.g2.com/products/lime-crm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A40%3A58+-0500&secure%5Bsession_id%5D=e07945b4-1008-49cf-96ee-9ceaed64ac0b&secure%5Btoken%5D=b0d53a67bf549f7cdc0ff04f34ba7bbf6726606fe9956a8d9a44d00778842ce4&format=llm_user) ## Lime CRM Integrations - [GetAccept](https://www.g2.com/products/getaccept/reviews) ## Lime CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - Generative AI **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Lime CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,823 reviews)