--- title: Lime Connect (formerly Userlike) Reviews meta\_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 453 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Lime Connect (formerly Userlike) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) Users find the product **expensive** , which may deter some despite its functionality. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Lime Connect (formerly Userlike) ##### 1. Call Management Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 2. Case Management Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 3. Contact Management Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 4. Easy Implementation Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 5. Easy Integrations Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ### Top Cons or Disadvantages of Lime Connect (formerly Userlike) ##### 1. Expensive Users find the product **expensive** , which may deter some despite its functionality. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ##### 2. UX Improvement Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") LivePerson 4.3/5(207) ](https://www.g2.com/products/liveperson/reviews) [ View All Alternatives ](https://www.g2.com/products/lime-connect-formerly-userlike/competitors/alternatives) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 1/18/2022 "Powerful - even in the free version." 4.5/5 What do you like best about Lime Connect (formerly Userlike)? The support answers very quickly, onboarding was a pleasant experience. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? There are some parts of the messaging-widget which could be more customizable. Misses a real elementor-integration. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We are generating more leads while also reducing our support-tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. C Small-Business (50 or fewer emp.) 11/4/2021 "Amazing Web Chat Capabilities" 5/5 What do you like best about Lime Connect (formerly Userlike)? The default configuration options are the best. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Everything is great about the Userlike offering. There's nothing missing. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We're quickly conversing with customers, government officials, subcontractors and vendors more easily. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Graphic Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Graphic Design") AG Verified User in Graphic Design Small-Business (50 or fewer emp.) 1/21/2022 "Setup and Preferences for Chat Function" 4/5 What do you like best about Lime Connect (formerly Userlike)? Very intuitive interface, clear structure, logical sequence Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? first price tier above the free version quite expensive Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We are trying to open up another channel for customer engagement to achieve high satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Claus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claus L.") CL Claus L. Leiter IT und Produktmanagement Small-Business (50 or fewer emp.) 8/18/2021 "Simple binding and many configuration options" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? Very quick integration via the tag manager into the online shop Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? So far, I have liked everything, but I haven't tested much yet. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? So far, just a test. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/28/2021 "Well thought out, maybe the future of communication for our company" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? The simplicity of the integration and the easily configurable operator settings Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Integration of email as an additional channel is not straightforward. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Give it a try! Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Direct, quick and easy help for our customers and - more important - for interested people who could become customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 11/2/2021 "Five Star Communication" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? The software enables direct communication across various channels. Good usability. Very good support. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? The order of operators for accepting chats should be made controllable. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Try it Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Website Chat Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated AS Alexander S. Sysadmin Mid-Market (51-1000 emp.) 4/13/2021 "Easy to Setup & Use" 4/5 What do you like best about Lime Connect (formerly Userlike)? The straightforward tutorials by Userlike. With their help, it is easy to set up the broad palette of its functions for use. The custumizability. You have a lot of tools to individually customize widgets' chat functions for your needs. Create topics for your operators to sort chats into. That way you have a grat overview of The intuitive UI. You find everything where you'd be searching, so you spend less time doing that. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? It's pretty pricey for a chat solution, so that small to medium-sized businesses probably won't profit too much from it. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Make sure your use case justifies the need for live chat functionality. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We wanted a simple live chat for integration into an online job faire hosted by the local school/training chamber for recruiting purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DR Dirk R. Marketing Manager Mid-Market (51-1000 emp.) 3/5/2021 "Userlike is a very smart tool" 5/5 What do you like best about Lime Connect (formerly Userlike)? The user guidance and the structure of the tabs is very clear and logical. It is very nice that almost every change in the settings is displayed directly.If you do need help, it is very quickly provided by the very good tutorials, the chat or the direct personal contact. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? We are only testing very intensively for a week. However, we have not found any weaknesses or shortcomings in this time. I assume that it will stay that way. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We can get in direct contact very quickly and establish a certain commitment. It is also possible to quickly build trust in the capabilities and skills of our employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Small-Business (50 or fewer emp.) 2/17/2021 "Unique use for research" 5/5 What do you like best about Lime Connect (formerly Userlike)? We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? I suppose for my students who are less tech savvy it can take them longer to figure out how to build a widget- but even then I can just build it for them and then they can still use it after it is built. I don’t like the login process. Because of the pop up window my password savers don’t recognize it and I am always forgetting my password and locking myself out. I also don’t like that you got rid of the login with Google feature. It’s also annoying that when I have trouble logging in I get an error in German that I have to translate in order to figure out the rules that my password needs to meet. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Think outside the box - there is so much more that this program can be used for beyond customer service. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? It helps us to have a way to interview participants online. It keeps participants anonymous and provides a secure chat-based method as an alternative to phones or video chats. We also use it to create a help window for people taking our online surveys and this has worked very well in terms of letting people contact us while filling out an online survey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sebastian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian K.") SK Sebastian K. Teamleiter Marketing Mid-Market (51-1000 emp.) 2/3/2021 "Very useful chat-tool" 5/5 What do you like best about Lime Connect (formerly Userlike)? Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? In the german version the templates are only in a politely adress. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Use the full power of Userlike by checking all possibilities Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Give our user a further way to get in contact with us, especially during the time of lockdown. Review collected by and hosted on G2.com. 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