--- title: Lime Connect (formerly Userlike) Reviews meta\_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 453 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Lime Connect (formerly Userlike) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) Users find the product **expensive** , which may deter some despite its functionality. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Lime Connect (formerly Userlike) ##### 1. Call Management Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 2. Case Management Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 3. Contact Management Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 4. Easy Implementation Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 5. Easy Integrations Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ### Top Cons or Disadvantages of Lime Connect (formerly Userlike) ##### 1. Expensive Users find the product **expensive** , which may deter some despite its functionality. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ##### 2. UX Improvement Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") LivePerson 4.3/5(207) ](https://www.g2.com/products/liveperson/reviews) [ View All Alternatives ](https://www.g2.com/products/lime-connect-formerly-userlike/competitors/alternatives) DF Derya Thomas F. CXO Small-Business (50 or fewer emp.) 7/5/2021 "I like Userlike" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? I like Userlike because it's easy to understand on the back-end and intuitive to use. The chat is also easy to use for the site visitor. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? If anything I don't need all the options and that's why the back-end is a bit more complex than required for my purposes. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Userlike enables interested parties to make direct and uncomplicated contact. This is exactly the service we want to offer via our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 9/23/2021 "Very good chat software" 5/5 What do you like best about Lime Connect (formerly Userlike)? We are still in the testing phase. The performance and ease of use are absolutely convincing. The account was set up in no time and the live chat, which is our main focus at the moment, works flawlessly. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? So far, there is nothing to complain about. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We are not looking for a permanent solution (yet), but need a live chat software to quickly respond to inquiries on a case-by-case basis. Userlike does this perfectly! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/26/2022 "Easy to use and implement" 3.5/5 What do you like best about Lime Connect (formerly Userlike)? Very easy to implement with minimal configuration Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? First billing tier is a bit high (it goes from free to €99/month) Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We were looking for an interface to be in direct contact with users if they had any questions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 11/29/2021 "Simple and intuitive!" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? German servers, easy handling, attractive design, very intuitive. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Partial problems with the setup, as the preview was not displayed correctly. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Live support for our customers, reduce phone calls and thereby ensure faster support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MP Marcel P. Marketing & PR Manager Small-Business (50 or fewer emp.) 7/13/2021 "Intuitive and easy to use Chat Tool." 4/5 What do you like best about Lime Connect (formerly Userlike)? The many options you can use to change the look of your chat Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? The Price is debatable and you should consider, if it's worth for your company or usage. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We use Userike as a Livechat Tool on our website and webshop. We want to engage directly with our customers and want them to help in their customer journey, when they need it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Benjamin U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin U.") BU Benjamin U. CEO Small-Business (50 or fewer emp.) 11/17/2021 "Great Chat and useful Backend, modular functions." 4/5 What do you like best about Lime Connect (formerly Userlike)? The multifunction and modular possibilities. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? The only 1 Month testing, if the Shopproject is not live already, 1 Month is not enough... Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? To close the gap to the customer while his online surfing on our shop Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MC Martin C. Employee online marketing Small-Business (50 or fewer emp.) 6/1/2021 "User-friendly" 5/5 What do you like best about Lime Connect (formerly Userlike)? Userlike is very user-friendly. There are many setting options for different chats. Integrating the live chat into one's own website was possible without any programming knowledge. Very nice and courteous support. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? So far, I have not been able to detect any negative functions. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Don't be shy and just test it 😊 Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Userlike makes it possible to get in touch with customers quickly and directly. Customers are grateful for the possibility to start a live chat. The option is gladly used. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") IO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 10/11/2021 "Easy to use, more video tutorials appreciated" 4/5 What do you like best about Lime Connect (formerly Userlike)? Messaging center, how work is rotated between colleagues. Userlike seems quite easy to integrate and adapt visually. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Not sure if desktop app is available in Userlike. This would be nice. More video tutorials in the beginning would have given a better overview to me. Furthermore, in the trial version it is sometimes difficult to understand what functions are available and which are not according to your plan. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Easy to use, but not enough experience. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Not any yet. Userlike is the proposed option to perform a pilot within my company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM Max M. Product Owner Small-Business (50 or fewer emp.) 12/2/2021 "Good functionality. Missing offline mode" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? Easy Installation Even for non technical experts. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? When I am thinking of a Chatbot ist should habe an offline mode Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Generating new Sales contacts Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") IT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 1/31/2022 "Not too bad, some functions could be simplified" 3.5/5 What do you like best about Lime Connect (formerly Userlike)? Simplicity of integration and use even in the free version Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Customization module and end of conversation Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Simple and inexpensive Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Support for customer service we will see once developed in production Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Chatbots](https://www.g2.com/categories/chatbots) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [NAVEX One vs iSpring Suite for a compliance team that needs a mix of off-the-shelf content and the ability to build custom modules for company-specific policies?](https://www.g2.com/discussions/navex-one-vs-ispring-suite-for-a-compliance-team-that-needs-a-mix-of-off-the-shelf-content-and-the-ability-to-build-custom-modules-for-company-specific-policies)[What is the best solution for design team brainstorming sessions?](https://www.g2.com/discussions/what-is-the-best-solution-for-design-team-brainstorming-sessions)[Most reliable iPaaS solutions for medium-sized businesses](https://www.g2.com/discussions/what-are-the-most-reliable-ipaas-solutions-for-medium-sized-businesses) [Best software for boosting sales efficiency](https://www.g2.com/discussions/best-software-for-boosting-sales-efficiency)[Which enterprise mobility management solutions offer zero-touch enrollment and automated device provisioning while meeting compliance requirements?](https://www.g2.com/discussions/which-enterprise-mobility-management-solutions-offer-zero-touch-enrollment-and-automated-device-provisioning-while-meeting-compliance-requirements)[Pros and Cons Details](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)